Part-time IT Services and sale of AMSOIL Synthetic Lubricants.

• Delivered comprehensive onsite and remote technical support for iPads and iPhones, HP laptops/desktops running Windows 10, and IMACs, ensuring 99% issue resolution within established SLAs.• Successful troubleshooting and resolution of hardware and software issues across multiple devices, increasing user satisfaction ratings within the Enbridge executive.• Helped facilitate seamless software installations and updates for Enbridge executives, including SVPs and above, CEO, executive admins, and Board of Directors members, enhancing productivity and minimizing downtime.• Proposed proactive maintenance strategies, which would result in a reduction in recurring technical issues and support ticket volume, optimizing efficiency within the executive technology environment.• Developed and executed customized training sessions for executives and their support staff, improving their proficiency in utilizing digital and A/V communication tools, reducing user error incidents and trouble calls.• Conducted comprehensive training sessions for Enbridge users, enhancing their proficiency in utilizing desktop and audio-visual technologies, and reducing user error incidents and support calls.

• Worked with the team for the Enbridge Urban Desktop Contract, performing level 2 onsite and remote support operations for HP laptops/desktops running Windows 7/10, and IMACs, achieving better than a 95% customer satisfaction rating and closing the 2nd highest number of tickets on the team.• Spearheaded troubleshooting efforts, resolving technical issues promptly and efficiently, resulting in a reduction in downtime for Enbridge users and ensuring seamless workflow continuity.• Performed software installations for Enbridge users, including critical driver and firmware updates and patches, ensuring compliance with corporate security protocols, and achieving 100% software deployment accuracy.• Implemented proactive maintenance protocols, leading to a decrease in hardware failure rates and a reduction in support ticket volume, thereby optimizing operational efficiency within the Enbridge desktop environment.

A few years ago I was introduced to this company that wants to help people get out of debt, protect their families and prepare for the future. The motto is "No Family Left Behind" and they focus on education and awareness in financial matters. I participated in the apprenticeship-style training program with World Financial Group to build my team of people helpers. I loved to sit down with people at no cost or obligation and let them know what I'm doing to see if we could help them reach their financial goals faster.

Level 2 Deskside Support Analyst for the Legacy Spectra contract at Enbridge.• Provided level 2 remote and onsite support for laptops/desktops running Windows 7/10 and IMACs, achieving more than a 99% resolution rate within defined SLAs for Legacy Spectra Staff under the Enbridge Contract.• Conducted troubleshooting for various technical issues, resulting in the resolution of incidents and a decrease in downtime, ensuring uninterrupted productivity for Spectra employees and a 99% satisfaction rate.• Managed software installations and updates, ensuring seamless functionality and compliance with corporate standards.• Delivered level 1 remote support for Lexmark printers/MFP devices, efficiently resolving reported issues remotely and escalating complex cases as needed, contributing to improved printer uptime.• Implemented proactive maintenance strategies, resulting in a reduction in hardware malfunctions and support ticket volume, enhancing overall operational efficiency, and 99%user satisfaction within the Enbridge environment.

• Provided remote and onsite support for Dell laptops/desktops running Windows 7/10 and iMacs, achieving a 99% resolution rate within defined SLAs for the Pantheon Desktop Support contract at Imperial Oil • Successfully resolved the team’s 2nd highest number of trouble tickets for issues resulting in decreased downtime for end-users and executives.• Managed software installations for various devices, ensuring seamless functionality and maintaining a high accuracy rate across all deployments.• Delivered level 1 support for Lexmark printers/MFP devices, efficiently resolving reported issues remotely and contributing to improved printer uptime.

• Provided remote and onsite deskside support for a diverse range of Dell desktops/laptops running Windows 7 & 8.1 and IMACs, ensuring 95% issue resolution within agreed SLAs.• Managed user and network administration tasks for the user base, ensuring seamless access to resources and maintaining network security protocols.• Administered server support activities, including configuration, maintenance, and troubleshooting, ensuring optimized server performance.• Conducted upgrades and patch management for systems and applications, reducing vulnerabilities and ensuring compliance with security standards.• Provided hands-on deskside support for users, resolving hardware and software issues promptly and effectively.

Level 2 Deskside Support Analyst for the Alberta Health Services Extended Region contract.• Provided remote and onsite deskside support for Lenovo desktops/laptops running Windows XP/7 at rural Alberta hospitals and clinics along with 3 teammates (Strathmore to Banff and Didsbury to Claresholm), ensuring a 95% resolution rate within specified SLAs.• Conducted troubleshooting for various technical issues, resulting in the resolution of incidents and a decrease in downtime, thereby enhancing operational efficiency in healthcare settings.• Managed configuration, maintenance, and repair tasks for Lexmark printers/MFP devices, improving overall printing reliability and decreasing print-related issues.• Delivered comprehensive user training sessions for hospital and clinic staff, enhancing their proficiency in utilizing technology tools and minimizing user error incidents.

Level 2 Deskside Support Analyst/Executive Support Team/ Team Trainer/ Team Lead• Provided deskside support for Windows XP/7 desktops, laptops, and wireless devices at the City of Calgary contract, including Blackberry Server administration, resolving a wide variety of technical issues daily with a 95% satisfaction rate among end-users.• Managed, maintained, and repaired HP, Lexmark, and Xerox printers, ensuring optimal performance, minimal downtime, and increased printer uptime.• Successfully progressed from a junior role to Team Lead within 1.5 years, demonstrating exceptional technical proficiency and leadership skills in supporting the Mayor, Councilors, and their staff as part of the Executive Support Team.• Collaborated with other support teams resulting in improved response and resolution times to high-priority technical issues and reduced escalations to higher-level support teams for the executives.• Led our team of technicians in delivering exceptional customer service and technical support, resulting in increased overall team productivity, improved resolution time for complex issues, and increased user efficiency and satisfaction.(I was also doing some contract support of Rogers Wireless locations through FutureTech Systems.)

Level 2 Deskside Support Analyst for the Enmax contract. • Provided remote and onsite support for Enmax staff, resolving technical issues with Windows XP/7 desktops, laptops, and mobile devices, achieving a 95% resolution rate within established SLAs.• Successfully deployed and configured 100+ new systems, including reimaging and redeploying systems, ensuring minimal disruption to workflow and maintaining productivity levels for Enmax employees.• Managed the deployment of Windows 7 workstation and multi-monitor setups for the trading floor, ensuring optimal performance and usability for traders.• Conducted troubleshooting for hardware, software, and Ricoh printers, contributing to enhanced operational reliability and increased uptime within the Enmax environment.• Successfully resolved the 2nd highest number of tickets, contributing to increased user satisfaction and efficiency across Enmax departments and facilities.(I was also doing some contract support of Rogers Wireless locations through FutureTech Systems.)

Contract ConsultantInstalling Dell systems at customer sites, transferring data, installing software, updating drivers, assisting with internet connection, diagnosing and troubleshooting pc/software/printing problems, and installing/setting up wired and wireless networks, and configuring security as required; installing preconfigured Cisco VPN hardware and providing onsite support.

Providing telephone and desk side support to users for Windows 9x-XP and Office 9x-2003 applications, computer repairs and upgrading, system installation, upgrading, and network (wired and wireless) installation, security and administration, contract work, and consulting services; Sales and promotion of Amsoil synthetic lubricants.

Deskside support in a corporate environment of Windows XP desktops and laptops, servers with Server 2003 and 2008; building and deploying systems for new users or replacement units for existing users; account administration; limited email administration on Exchange 2007; Blackberry Server administration; system and network administration and troubleshooting. (I was also doing some contract support of Rogers Wireless locations through FutureTech Systems as I did with CaTech - see below.)

Custom built home and business PC's and servers with Windows XP on Intel and AMD 32 and 64-bit platforms; installation, set-up, troubleshooting, and system administration on client networks - wired and wireless; performed upgrades and repairs on client PC's, as well as telephone and remote access tech support and some sales. (I was also doing some contract support of Rogers Wireless locations through FutureTech Systems as I did with CaTech - see below.)

Part time on call position; installing Dell systems at customer sites, transferring data, installing software, updating drivers, assisting with internet connection, diagnosing and troubleshooting pc/software/printing problems, and installing/setting up wired and wireless networks, and configuring security as required; installing pre-configured Cisco VPN hardware and providing onsite support; contract support for Rogers Wireless.

Equipping and driving crew truck, setting up and maintaining camp as required, cooking for the crew, planning next days helicopter trips for the crews, transferring data from digital camera and PDA to laptop, file management, providing technical support to crew; flying with pilot to remote suspended well sites, testing for pressures and leaks in tubing/production/surface casings, taking digital pictures of sign and wellhead and aerials of lease, uploading XML data to website, assisting with billing.

Maintaining, diagnosing, repairing and upgrading an NT 4.0 Server, and mixed network of 9x, NT 4, and Windows 2000 desktops, laptops, and printers; providing desktop support to users for Windows, Office 2000/XP, and other application software, as well as assisting with quality and inventory control, and order management.

Shipping/Receiving of OEM vendor parts and supplies, custom configuration of workstations and laptops, diagnosing and repairing PC's, laptops, and HP and Lexmark printers, working with Windows NT4/2000 server.

Custom built home and business PC's and servers with Windows 9x, ME, and 2000 Professional on Intel and AMD platforms; installation, set-up, troubleshooting, and system administration on client networks; performed upgrades and repairs on client PC's, as well as telephone tech support and some sales.