Canberk Busun Email & Phone Number

St Albans, Gb

United Kingdom

United Kingdom

Istanbul, Turkey

• Monitoring sales and operational activities also business performance to ensure that actual sales meet or exceed established revenue plans.• Mentored and guided a team of 1 sales manager, 2 field managers, 2 operation managers, 2 key account managers and 2 specialists and 60 staff.• Combine entrepreneurial drive with business-management skills to drive gains in revenue, market share and profit performance.• Creating sales and operational plans that enable the department to meet its revenue targets.Achievements:• Achieving a 25% increase in current customer business volume. • Acquisition of 3 new customers in 6 months.• Expanding the department size by 20% and increasing turnover by 30%

Istanbul, Turkey

• Leading and enhancing dealers’ sales activities.• Planning and implementing sales and marketing activities within the company policy.• Responsible for 9 dealers of 17 in total with the 60% penetration of whole sales unit and managing 2 sales support.• Managing the fleet business, visiting key account/fleet/business customers and developing sales activities.Achievements:• Achieving the highest sales volume in the brand's history.• Recording the highest fleet sales in the brand's history.• Surpassing the target by reaching 120% and above.

Istanbul, Turkey

• Leading and enhancing of dealers sales activities.• Responsible for 10 dealers of 29 in total.• Planning and implementing of sales and marketing activities within the company policy.• Achieving of planned sales and profit targets.• Responsible for market penetration of the responsible geographical region.• Being the leader of the sales team of Mercedes PC dealers and force them to achieve their targets.• Representing of the company by major customers within the region.• Focusing mainly on the CSI results, brand standards, performance of dealers and making sure that the dealer is working within the norms and standards of the company• Target agreement with dealers, follow up of target status and action management • Stock planning, stock clearance, follow up of age stocking

Istanbul, Turkey

01.2014 –05.2015: Truck and Bus01.2013 -12.2013: All BU (Passenger Car, Light Commercial Vehicle, Truck, Bus)• Dealer’s aftersales management based on “Service improvement, service process and target achievement and coordinate relations between Mercedes Benz Turk and dealers.• Coaching dealers with "After Sales Systematic"​ that's based on Managing by KPI's strategy.• A Coaching and supporting dealers in order to increase spare parts penetration per truck and aftermarket loyalty by actively working with the dealers and customers, making both individual and joint visits to end customers together with the dealers and preparing & following up Aftermarket sales plans.• Responsible for 11 dealers of 42 in total.• Support market analysis and also feedback out of retail-side for marketing activities as a result.• Improving the retention and penetration rates.• Take place for certification training of "Service KPIs"​ and "Process management" modules for After Sales - Dealer employees.• Responsible for Aftersales Strategy – Retail Format Innovation.• Controlling and managing Aftersales Standards and policies in authorized service by visiting the dealers periodically in aim of improving service quality and customer satisfaction• CSI activities and improve customer benchmark studies on target CBS No.1 No1 of the intrabrands at the customer satisfaction.• Original Parts & Accessories sales and target realization.• Captive and Competitive Spare Parts analyzes on OtC. Based on results, product management for pricing and stock arrangements.• Follow up investments of service net and control Profitability achievement.• Preparing Workshop 2010 project “ CSI No 1 of the intrabrands at the customer satisfaction” at the authorised services.

• Implementation and development of dealer management system. (Autoline DMS)• Planning and implementing of internal and dealer trainings.• Responsible for draft and implement Project of increase authorized services’ gross profit, company profitability, efficiency and customer satisfaction.• Reporting of dealer sales and after-sales services data.• Analyzing the business processes regarding sales and aftersales retail businessin order to implement reports for the business intelligence tool.• Implementation of the processes for CRM, CSI and campaigns of the company.• Implementation the National Service History project.

A global CRM and DMS project (Autoline) with Mercedes Benz on dealership management (After Sales Parts and Service). Re-engineering of service and spare parts business processes for Mercedes Benz dealers and implementation of a CRM/ERP system on 12 dealers.Ensure the best solutions and practices in organization and process design phase of any automotive sector CRM project so as to meet the customer needs and targeted business benefits. Take complete charge of the organizational change management process necessary to ensure a successful implementation. Develop and insert a methodology to the project plan in order to manage the change process in a smooth way. Provide and perform trainings to the customers. To participate at the required levels to the system integration phase during the automotive sector CRM projects and to ensure that system integrations and change/implementation projects output will meet the project success factor.

Ankara, Turkey

Project Consultant In the project which is conducted by Siemens Business Services and supported by World Bank, within the context of service which has been presented to Ministry of Health Solution, application and scheduling, performing implementation and application in designated cities at the Ministry of Health Data Processing Center Help Desk which is operation, regulation, infrastructure, solution in productivity and support point of 81 Local Health Authority. Training Specialist Time and content planning before the trainings which would be given to Ministry of Health and Local Health Authority, basic computer, MS Office, basic Network, utilization of active devices and ÇKYS software trainings, and reporting the training results, evaluation of performance at the end of training.

Bachelor'S Degree, Statistics, 3,1

High School, 4,5