Candace Affsa Email & Phone Number

United States

New York, NY, US

Yext is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. I was hired to transform Concierge Services into a high-demand offering by enhancing tailored platform support, training services, and platform management. I collaborate closely with executive-level clients to ensure their needs are met while.

New York, NY, US

I was promoted to Senior Director and led a cross-functional team that included operations, customer service, member services, reporting, and offshore developers and engineers.Select accomplishments:✓ REVENUE GROWTH: I generated significant annual revenue by launching an automated fee schedule for member access to out-of-privilege clubs and implementing.

New York, NY, US

I was brought in for the conversion from a legacy membership management system to a new SaaS platform, a project that was already in progress. I was selected for the role based on my successful experience migrating another company to the same SaaS platform. I led a team that spanned operations, customer service, member services, reporting, and offshore.

NY, New York, US

I was promoted from Manager to Director to oversee technical documentation, ensure SOX and PCI compliance with applications and data, application integration, and the development of a custom data warehouse. I led a cross-functional team of Business Analysts, DBAs, Network Administrators, and QA specialists to implement enterprise-wide technical solutions.

NY, New York, US

Select accomplishments:✓ CUSTOMER EXPERIENCE: I led a team to provide operational support through call center and email services to ensure seamless communication and resolution of member inquiries across 160+ locations.✓ PROCESS EFFICIENCY: I reduced payroll overhead by 15% by migrating data and implementing more efficient payroll processes.

NY, New York, US

Select accomplishments:✓ PROBLEM SOLVING: I delivered direct support to Executives by producing KPI reports, managing field communications, and spearheading talent development initiatives.✓ DATA AND REPORTING: I created dashboard reports and designed financial targets for each location, ensuring clear visibility and actionable insights.

NY, New York, US

Select accomplishments:✓ REVENUE GROWTH: I consistently exceeded revenue targets by achieving 120% of monthly goals, while successfully marketing and rolling out programming across 37 clubs.✓ TEAM LEADERSHIP: I led over 100 managers and staff members, overseeing the development and control of deadlines, budgets, and activities to ensure successful project.