Candace Austin Email and Phone Number

Trusted liaison for regulatory interactions with all US regulators including, the Federal Reserve Bank, Federal Deposit of the Comptroller of the Currency, Federal Deposit Insurance Corporation and Securities and Exchange Commission.Front-to-back strategic management of multiple complex regulatory examinations. Evaluating regulatory risks arising from interactions and advising management on the appropriate plan of action.Lead regulatory meetings across the business functions, working with regulators on agendas, preparation of internal stakeholders and materials, and the tracking and coordination of responses to follow-up requests.Trusted advisor to Business and Functions on regulatory supervisory developments. Primary contact for internal stakeholders, audit and regulators; managing requests, providing updates and closure notifications for issues, commitments and ad-hoc requests.Work closely with regulators to understand and establish supervisory expectations an influence regulatory actions and decisions.Detailed understanding of the status of open examination issues and providing advice and challenge to internal stakeholders on resolution.Able to connect the dots across regulatory issues and themes, and incorporate management feedback to enhance existing data and clearly and effectively depict key performance and risk indicators related to regulators.Proven leader, able to solve complex problems and implement solutions that make real impact.Excellent organizational, communication and relationship skills; able to think creatively, identify innovative solutions and clearly articulate complex concepts and ideas within the confines of the scope of the request.Understands the importance of complete, comprehensive and quality information; ensuring all activities and duties are carried out in full compliance with regulatory requirements, operational risk framework and internal policies and standards, confidence to escalate where appropriate.

Ensured senior management was apprised of all key regulatory requests, meetings and areas of focus, including both the status and the resolution.Managed and provided regulators with access to the people and information they required to discharge their supervisory responsibilities with respect to ongoing supervision and exams. Responsible for regulatory relationship management. Ensured business and functions provided comprehensive responses to all regulatory requests.Strong understanding of regulatory expectations and commitments, including demonstrated ability to analyze and interpret regulatory requirements, address risk and manage change.Developed, managed and implemented technology platforms and infrastructure for regulatory requests, data and reporting.Developed senior management materials, working collaboratively with stakeholders to coordinate and manage regulatory requirements. Prepared multiple reports, MI and briefs required by head office, oversight committees and regulators on a timely and accurate basis.

Strong understanding of regulatory expectations and commitments, able to analyze and interpret regulatory requirements, address risk, manage change and track commitments until closure. Primary contact for internal stakeholders, audit and regulators, managing requests, providing updates and closure notifications for issues and commitments.Complete and submit various reports required by head office, oversight committees and regulators on a timely and accurate basis.Able to connect the dots among other regulatory issues and themes; incorporate management feedback to enhance existing data, to clearly and effectively depict key performance and risk indicators related to regulators.Pro-actively address stakeholders when they fail to retain control of their processes, timelines, and/or status updates to remediate and resolve the issue.Understands the importance of complete, comprehensive and quality data; ensuring all activities and duties are carried out in full compliance with regulatory requirements, operational risk framework and internal policies and standards, with the confidence to escalate where appropriate.Implement controls to protect data integrity, adhering to a to a no-tolerance policy regarding overdue actions. Excellent organizational, communication and relationship skills; able to think creatively, identify innovative solutions and clearly articulate complex concepts and ideas within the confines of the scope of the request. Strong understanding of CRM applications and data tracking software; project lead for multiple work streams including data quality and UAT testing, ensuring the system is fully functional. Working understanding of the business, including the operation of the three lines of defense model. Develop and document process in order to streamline the collection, presentation and reporting of various regulatory management, guidance and principles.

Demonstrated understanding of issue management including the process of control testing, risk assurance and validation.Developed reference materials for issue management guidance and principles.Produced MI for governance forums and performed reconciliation between action plan logs / consolidated inventory and updated records accurately and in a timely fashion.Regular interaction with stakeholders and senior staff as part of the validation of the current inventory of issues.Performed regular UAT testing, creating issues and actions whilst verifying that input fields and the screen layout is correct and the system is fully functional. Identified and tracked defects daily until they were resolved and created test closure reports providing information uncovered by the tests accomplished and includes assessments of the quality of the testing effort.Worked with the EDD team on various ad hoc projects. Selected participant for the University of Cambridge Judge Business School, Barclays Certificate in Compliance Program. Prepared minutes and actions for the Barclays Bank PLC NY Branch U.S. Dollar Clearing Affiliate Correspondent Banking and Barclays Transaction Monitoring Global Governance and Oversight Committee meetings.

Proven ability to prioritize and multitask in a fast paced, high pressure, volatile environment.Excellent sense of business ethics; trusted to manage highly confidential financial data, undisclosed projects and employee data.Developed and maintained strong relationships with high profile contacts.A true team player always went above and beyond the status quo, picked up the slack for others, worked long hours and ensured that all jobs on the executive floor were complete.

Managed portfolios of 34 subsidiaries of the parent company; maintained corporate structure, LLC companies, shareholder info, stock certificates; opened bank accounts, managed international corporate compliance documentationSupported IT infrastructure: website/domain, backup, data storage, and resolution of issuesManaged new corporation set-up/registration, record maintenance/archiving,and foreign investment statementsManaged operational functions for three companies, daily office management, policies, supplier/vendor relations, expense reporting, archiving, PTO, disaster recovery, computer maintenance, and market research.Developed and managed online marketing ads for six property rentals in Bahamas; provided market research/analysis for boutique hotels and apartments across New York, Europe, and the BahamasStrived for feedback, strengthened customer relations, increased property rentals and retained customersCreated automated calendar and internal/external billing system, enabling accounting and travel agencies to effectively track reservations and paymentsImplemented effective lines of communication within organization and supporting departmentsManaged Google Adwords campaigns and analytics for rental propertiesSet up and managed all social media accounts: Facebook, Twitter and online travel sites: Expedia, TripAdvisor, Flip Key, HomeAway and VRBODeveloped launch plans for senior management, tracked actual unit rentals and gross margin performance for new property launch; forecasted expenses and planned budgetsAnalyzed, tracked and communicated seasonal rental performance metrics and goals including accounting, personnel, logistics and marketing campaigns to senior mgmt. and travel agentsMonitored competitors’ ensuring our rentals were top of the line - décor, amenities and overall guest experience