• Build and maintain influential relationships with each individual customer invoking customer loyalty• Communicate proficiently with phone calls and emails directly to the customer• Secure and update contract agreements from existing customers to decrease future retention efforts• Negotiate effectively with customers to minimize price rollbacks by offering other viable options• Manage all customer requests within a timely manner to safeguard company loyalty• Show… Show more • Build and maintain influential relationships with each individual customer invoking customer loyalty• Communicate proficiently with phone calls and emails directly to the customer• Secure and update contract agreements from existing customers to decrease future retention efforts• Negotiate effectively with customers to minimize price rollbacks by offering other viable options• Manage all customer requests within a timely manner to safeguard company loyalty• Show professionalism while representing Waste Management with ethical practices• Produce significant results with customer satisfaction, retention rates and strategic product sales• Increase profitability with a diligent focus• Maintain a high level of industry and company knowledge in order to pass along recommendations on equipment optimization and contract options• Exhibit strategic thinking and make sound business decisions to address unique customer requests• Flourish in time management for success in meeting all goals Show less

• Maintained an organized filing system for purchase orders, sales tickets• Prepared invoices and bill of services sold• Initiated telephone or email contact with external customers with past due accounts• Arranged for collection or adjustment to accounts• Negotiated payment plans for customer needs by following proper and legal guidelines

• Indicated professional verbal, written and computer skills• Identified and resolved customer issues in a timely manner• Managed emotional and erratic customer situations in a prompt manner• Met productivity standards and company goals