- Share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling.- Support customers' inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products. - Service existing auto and special line policies.- Write and sell policies for new and existing customers.- Consistently meet monthly metric goals.- Host weekly team huddles to maintain engagement and inform coworkers of potential and upcoming changes.

- Gained valuable experience in the human resources field, handling inquiries, administrative support, and maintaining confidentiality.- Assisted in audits, investigations, and regulatory processes, honing attention to detail and compliance skills.

- Developed and maintained relationships with customers, resulting in repeat and referral business.- Utilized CRM for prospecting and managing customer interactions.- Conducted sales meetings and training to stay updated on the auto industry.- Guided customers through the sales process, including financing and paperwork. - Coordinated with the Service Department to meet customer car care needs.

- Led recruitment strategies, including sourcing, interviewing, and selecting candidates.- Successfully executed full-cycle recruitment, developing and implementing effective strategies to attract top talent.- Conducted thorough candidate assessments, ensuring the right fit for both the candidate and the organization.- Maintained compliance with all relevant regulations and standards throughout the recruitment process.- Built and nurtured strong relationships with candidates and hiring managers, fostering a positive candidate experience.- Organized job fairs and maintained candidate relationships through the hiring process. - Conducted reference checks and ensured compliance with employment laws.

- Ensured compliance with bank policies and regulations.- Provided training and mentoring to banking center personnel.- Conducted audits and reconciliations of cash drawers, bank vault, and ATMs. - Maintained a high standard of customer service.

- Exceeded daily and monthly goals consistently.- Reviewed customer loan applications for approval or denial. - Handled payments and customer accounts.- Managed employee onboarding, training, and scheduling.- Demonstrated exceptional customer assistance.