Processing entries in MD, run AP2 report, releasing Amex & Regions for payments, Ebanking process for payment run each week for ACH/Wire payments

My responsibilities include... Processing: Corporate PO, PO Hold, Account Corrections, Zero Vouchers, AP Follow Up, Resolution, Freight (coding/processing), and Freight (batching/scanning).

• Processing checks for both first and second mortgages in default. • Creating refund checks due to 3rd Parties• Processing funds received from foreclosure sales• Verifying payments were posted in a timely manner.• Notifying accounting of the proper distribution for funds received.• Meet or exceed established productivity, development and quality measures. • Work under minimal supervision.• Pull reports as needed for daily operations.• Cross train to be open and available to assist in other areas of the department when needed.• Advise management of potential problems. • Assist in implementing new techniques and procedures that enhance efficiency• Assist Attorney’s with clients in bankruptcy needing assistance with Retention/Liquidation options

• Resolution of Executive Default complaints.• Deliver compelling customer service in a manner that builds and retains long lasting relationships by handling/supporting customer telephone requests in a residential mortgage call center atmosphere. • Represent company in a professional manner that demonstrates a role model and mentor to less experienced staff. • Meet or exceed established productivity, development and quality measures. • Work under minimal supervision, responsible for escalated and more complex or difficult inquiries. • Assess client's needs by processing a thorough knowledge of optional products and sales procedures. • Act as a subject matter expert and efficiently recommends additional products and services offered by the company/direct clients to the appropriate party for final resolution of problem.• Identifies procedural problems and develops appropriate solutions to service customers. • Advise management of potential problems. • Assist in implementing new techniques and procedures that enhance efficiency• Assist Attorney’s with clients in bankruptcy needing assistance with Retention/Liquidation options

• Responsible for managing a queue of accounts from our Investor Retention/Liquidation account portfolio.• Respond to client’s inquiries via email in a professional manner; contact clients on a weekly basis as a single point of contact within the organization and ensure a peaceful win-win resolution• Phone usage receiving calls/calling LOA's, attorneys and receiving calls from customers. • Work directly with LOA's, Customers, Realtors, Brokers, Attorneys, and Title companies to negotiate short sale and deed in lieu foreclosure alternatives and retention options.• Document accounts with written summaries explaining reason for default and additional resolution possibilities• Self-starter with detail oriented and analytical skills able to work in a fast paced environment with strong written and verbal skills that can analyze data and prepare regularly scheduled reports using excel.