Provided effective management and exceptional leadership in all areas of staffing, personnel department, completion of project, administration and development of organization. Responsible for overseeing day/day operations of CityDeals. Developed a metric driven Customer Service operation. Hired and trained human capital across operations of Fulfillment and Customer Service. Acted as project manager for strategic projects reporting directly to executive leadership.

As Customer Service Manager, I acted as a liaison between customers and internal departments, ensuring the lines of communication remain open. I have openly accepted customer feedback which has helped me to improve policies and procedures. I work hard to exceed customer expectations, doing all that I can to implement the world class level of service that is expected at CityDeals.

Maintained a high level of client satisfaction by assisting in managing and servicing a portfolio of clients. Provided administrative and/or operational support within the Private Services department for one or more of the following: opening accounts (business and personal) and operations (wires, transfers, maintenance, etc). Maintained files, documents, notes, etc. and assisted with operational projects for clients in the portfolios. Assisted in initial loan processing, compliance, booking, disbursements, etc. Generated and followed-up on new client leads through existing clients and referrals from other bank departments. Called on existing relationships to review portfolios and makes recommendations as needed.