Temporary Assignment - Fulfilled assignment as Telephone Interviewer Conducted opinion polls with individuals nationwide by phone to collect data for research purposes, focusing on politically themed topics. Practiced strict adherence to guidelines and policies while completing scripted interviews and demonstrated exceptional script fluency. Recognized as a top performer. Contributed to team success with enthusiasm and collaboration.

Sought out and connected with potential candidates for a Major Depressive Disorder Disease research study focusing on study enrollment. Interpersonal skills and empathy were a foundation to build rapport for the recruitment process. Application of administrative skills in patient data collection, over-the-phone interviewing, time management, and paying attention to detail. Adherence to all confidentiality rules and Good Clinical Practices guidelines. Active participation in team-building activities.

Conducted over-the-phone public opinion questionnaires with diverse groups of individuals from across the nation, for data collection. Maintained good enunciation, pace, and vocal tone for clarity and establishing a good rapport. Resulted in the completion of projects and meeting or exceeding productivity goals. Established rapport with recipients resulting in more fully completed surveys.

Management of high volumes of incoming and outgoing calls from participants enrolling in various research studies such as Lyme Disease, Alzheimer's, Cardiology, Fatty Liver, and more. Used people skills and empathy during eligibility outcomes, while managing administrative tasks like patient data collection, demographics, and scheduling. Conducted pre-screening interviews focusing on protocol inclusion/exclusion criteria with proficiency in medical terminology, ensuring candidates understood the protocol criteria. Maintained composure and reciprocated support with teammates during demanding, high-pressured circumstances in an ever-changing environment, and upheld confidentiality throughout. Met office productivity requirements for active projects. .

Assisted with daily tasks and preparations for research study patient visits from patient recruitment to end of study visits. Performed clinical and administrative actions to help office efficiency. Answered phones, obtained vital signs, source documentation, completed Standards of Operations assignments, patient registration, specimen shipping and handling, and other assigned tasks. Patient interaction established a good rapport. Contributed to a healthy work environment among colleagues under stressful circumstances during the peak of COVID.

Identified and contacted potential study subjects utilizing a database, leads, and a high volume of incoming calls and walk-ins for clinical trial participation. Used CTMS and Microsoft Office, including Word and other various programs for office operations and organization. Study information and details were explained clearly to all volunteers via telephone or in person followed by a scripted pre-screen interview for eligibility. Collaborated with team members under high-pressure, time-sensitive situations resulting in successful recruitment of timely completion of study enrollment targets. 2 . Technician Skills/DutiesCollected Vital Signs (time sensitive), Obtained ECG readings, Collected Lab SpecimensTeamwork during, in-patient check-in processes.Source Documents, GCP, SOP,Collaborated with different departments.CommunicationsTime ManagementProtocol knowledge per studyParticipation In the Successfully Completed Randomization Visits of Large Groups (50+ participants with strict time limits).

TelecommunicationsInterviewed public on political people and events throughout the country and completed full surveys within strict time limits effectively.

Call Center Customer Service RepresentativeManaged high volume calls for satellite internet company.Memberships, work orders, customer experience, one-call resolution

Fulfilled duties as a back-office medical assistant for private practice. Collected vital signs, managed supplies, specimens, and obtained prior authorizations, processed referrals, administered medications under physician supervision. Assistance with the clinical research team, featuring pulmonary function tests, interacted with and educated patients with respiratory research studies, and attended related meetings. With a small staff, collaborated well with the front office to maintain a healthy workflow, support, and a positive work environment. Assisted front office with tasks such as patient scheduling/confirmation calls, answering phones, medical records release, maintaining office tidiness, billing, and coding.

Call Center: Handled high volume incoming calls in fast-paced call center environment for airline travel, ensuring exceptional customer service.. Supported passengers with creation, cancellations, changes, upgrades, and waivers for domestic travel in the United States.Provided extensive knowledge on flight routes, fees, airport regulations and FAA guidelines ensuring customers were well-informed..Protected customer confidentiality while promoting additional product to include ground transportation and hotel stay to enhance full travel experiences.Displayed professionalism and maintained a polished image consistently delivering excellent customer service and utilizing de-escalation techniques for conflict - resolution. Utilized de-escalation techniques for retention. Received multiple "Orchid Letters", noting above and beyond efforts exceeding expectations. During critical events such as the 9/11 crisis, provided crucial support by volunteering for much needed overtime help manage an extremely high call volume, ensuring hundreds of passengers reached their destinations safely amidst challenging circumstances.