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Candace E. is listed as Sr. Member Service & Solutions Manager at First Tech Federal Credit Union, a company with 695 employees, based in Hillsboro, Oregon, United States. AeroLeads shows a work email signal at 1sttech.com and a matched LinkedIn profile for Candace E..
Candace E. previously worked as Senior Member Service & Solutions Manager at First Tech Federal Credit Union and Senior Member Experience Manager at First Tech Federal Credit Union. Candace E. holds Social Science from Portland State University.
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AeroLeads found 1 current-domain work email signal for Candace E.. Compare company email patterns before reaching out.
Experienced Support Manager with a demonstrated history of working in the financial services industry. Skilled in Risk Management, Research, Data Analysis, Complaint Tracking, Customer Service, and Banking. Strong business development professional graduated from Portland State University. Community advocate and connector. I love to get involved in my community and always looking for ways to help connect people and organizations.Introduced a problem to my employer, First Tech, in April 2022 and with the help of other departments created a pathway to allow foster youth to open bank accounts in the state of Oregon just 8 months later. We were the first credit union to provide this access and want to inspire other financial institutions to provide opportunities to underserved populations in their communities.
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Portland, Oregon Metropolitan Area
As a Member Service and Solution Manager, I work with members and partner with internal business units to resolve concerns, deliver member feedback, and provide operational recommendations to continually improve the members’ experience. Monitor, resolve, respond to complaints, and create engagement from multiple member feedback channels including but not.
Manage member feedback and complaint cases within CRM and executive team escalations. Provide support to resolve complaints and determine root cause. Identify key themes from case channel and deliver to management and business units. Drive policy and procedural change. Coach staff and management regarding credit union processes, procedures, and best.
Hillsboro, Oregon
Managed requests in relation to mortgage servicing by providing quick and optimal resolution for all member issues and concerns. Reviewed various reports to ensure high quality and compliance. Managed escrow accounts. Ensured all internal policies, procedures, regulatory, investor and MI requirements were adhered to. Tested new systems and updates.
Assisted members with account inquiries, financial requests, and loan processing. Provided support for Online Banking and Bill Pay inquiries. Trained new representatives on procedures, processes, and job functionality. Maintained up to date knowledge of all credit union products and services.
Beaverton, Oregon
Assisted members with account inquiries, financial requests, and loan processing. Provided support for Online Banking and Bill Pay inquiries. Trained new representatives on procedures, processes, and job functionality. Maintained up to date knowledge of all credit union products and services.
Other employees you can reach at firsttechfed.com. View company contacts for 695 employees →
Brett Palmquist, Cfp®, Cima®, Awma®, Crpc®
Colleague at First Tech Federal Credit Union
Hillsboro, Oregon, United States, United States
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Ling Wang
Colleague at First Tech Federal Credit Union
Beaverton, Oregon, United States, United States
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Veronica Tan
Colleague at First Tech Federal Credit Union
Bellevue, Washington, United States, United States
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Rosalina Agustin
Colleague at First Tech Federal Credit Union
Mcminnville, Oregon, United States, United States
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Rose Engeldinger
Colleague at First Tech Federal Credit Union
Beaverton, Oregon, United States, United States
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SP
Steve Plath
Colleague at First Tech Federal Credit Union
Woodbridge, California, United States, United States
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Amy Becker
Colleague at First Tech Federal Credit Union
Hillsboro, Oregon, United States, United States
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Drake Medeiros
Colleague at First Tech Federal Credit Union
Santa Rosa, California, United States, United States
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Mike Vaughan
Colleague at First Tech Federal Credit Union
Auburn, California, United States, United States
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JG
Jennifer Gifford
Colleague at First Tech Federal Credit Union
Wichita, Kansas Metropolitan Area, United States
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Florence, Italy
Quick answers generated from the profile data available on this page.
Candace E. works for First Tech Federal Credit Union.
Candace E. is listed as Sr. Member Service & Solutions Manager at First Tech Federal Credit Union.
AeroLeads has found 1 work email signal at @1sttech.com for Candace E. at First Tech Federal Credit Union.
Candace E. is based in Hillsboro, Oregon, United States while working with First Tech Federal Credit Union.
Candace E. has worked for First Tech Federal Credit Union.
Candace E.'s colleagues at First Tech Federal Credit Union include Brett Palmquist, Cfp®, Cima®, Awma®, Crpc®, Ling Wang, Veronica Tan, Rosalina Agustin, and Rose Engeldinger.
You can use AeroLeads to view verified contact signals for Candace E. at First Tech Federal Credit Union, including work email, phone, and LinkedIn data when available.
Candace E. holds Social Science from Portland State University.
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