Candace Hattabaugh, Mbahm Email & Phone Number

• Lead fundraising development programs, media connections, and digital marketing for all departments across 2 locations, including family/direct care, caregiver support, marketing, and community relations.
• Orchestrate the grant program by writing grant proposals/reports for philanthropy requests, researching funding sources, and engaging with cross-functional departments to ensure projects are funded/executed.
• Oversee a donor portfolio by strengthening relationships with 58 individuals with a lifetime giving history of $3.5M, and coordinating annual giving, holiday, and gift campaigns.
• Champion continuous process improvement by redesigning the marketing/client acquisition system, optimizing SEO for day/caregiver support services and caregiver crossing radio programs, automating donation.
• Collaborate cross-functionally with the Advancement team to execute stewardship activities and generate $1.1M in fundraising revenue.
• Administer the customer relationship management (CRM) system by monitoring 8000 donor records, distributing pledge reminders, and developing donor/financial analysis reports for better decision-making.

• Partnered with patient care teams to effectively support 7 VA clinics and process 50+ daily customer appointment requests.
• Showcased organizational leadership skills by serving as the Automated Data Processing Applications Coordinator (ADPAC) and providing IT support for 25 individuals.
• Leveraged analytical skills to verify the providers orders and adhere to Veteran Health Administration guidelines.
• Utilized multiple electronic data processing systems to input data including RMS, CPRS, and TRM Plus.
• Contributed to HR activities by conducting interviews and mentoring new hires.
• Spearheaded the Patient Response Center committee by improving workplace culture, encouraging team building, and facilitating communications between the main hospital and the off-site office.

Indianapolis, Indiana Area

• Pioneered the Caregiver Support Program (second line of business) by defining goals/objectives/policies, establishing the program budget, collaborating with leaders on implementation, advising/leading projects and.
• Boosted caregiver satisfaction by 20% (to 95%) through add-on programs: Caregiver Crossing, Caregiver Expressions, CARE Kit, and Caregiver Day Away/Day Out.
• Developed an evidence-based caregiver curriculum (224+ total hours of face-to-face/virtual events) including sessions for art & music therapy, life coaching, personal safety, and other activities.
• Monitored a $125K annual programming budget by analyzing data, conducting audits of financial statements, and developing action plans to address challenges.
• Successfully directed program-specific grant requirements by overseeing sponsorship agreements, evaluating/executing internal program process improvements, and increasing annual amounts by 25%.
• Expanded program/brand awareness by writing contributing articles for bi-monthly Lifestyle Indy Magazine, co-hosting a radio program on 93.1 WIBC FM, and forming partnerships with agencies like AARP, Indiana Family and.

• Established the Caregiver Support Program by engaging with 300+ caregivers annually and creating training programs/materials for disease education/prevention, injury prevention, personal safety, end-on-life planning.
• Advised organizations on developing, implementing, and improving Caregiver Support Programs.
• Evaluated caregiver performance by utilizing an electronic data system to track engagement/performance data, determine procurement needs, and ensure goals had been addressed.
• Designed and implemented performance measures, quarterly audits, and controls to enhance organization/department productivity.
• Created CARE Kit Binders to help organize/streamline medical, personal, and household care information in a digital format.
• Directed the launch of a 2nd service site allocating a $75K construction budget, negotiating/managing contracts with vendors, coordinating project schedules, and ensuring compliance with agency, state, and federal.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Bachelor’S Degree, Healthcare Management