In this role, I impart a strong product knowledge base and exceptional organizational acumen to direct product and platform management tasks. I collaborate with UI/UX design teams to conceptualize and articulate solutions for translation into actionable assignments for software developers. Additionally, I define roadmaps, milestones, and refined backlogs to align the company's product vision and business priorities and apply a process improvement mindset to drive change and implement product strategy through leadership in company projects.➥ Utilizes innovative skills and organizational prowess to strategize with Portfolio Directors, Architects, and System Design teams, prioritizing business objectives and key results. Leads cross-functional teams in visioning and collaboration to define roadmaps and team goals.➥ Guides software engineering teams as an Agile Coach, sharing expertise in tools and methodologies.➥ Partners with UI/UX designers to research and devise design solutions, facilitating seamless translation of designs into actionable tasks in the backlog for software engineers.➥ Contributes to the product management training committee, leveraging client implementation experience to create onboarding training for new team members and enhance overall comprehension of the user-facing aspects of the software.➥ Showcases adeptness in agile methodologies, proficiently managing products for teams in both Scrum and Kanban, with a successful transition yielding a 30% increase in velocity.➥ Customizes and harmonizes the product development lifecycle process for a software engineering team specializing in platform development.

Here, I was recognized for expertly guiding clients through product onboarding, spearheading the inaugural implementation of iCIMS products to establish optimized Talent Acquisition workflows within iCIMS, and providing invaluable recommendations and best practices for product usage.➥ Oversaw implementation projects for iCIMS products, ranging from low to high complexity, aligning product functionality with client needs.➥ Guided clients as a trusted point of contact post-sale, managing 10 to 13 clients simultaneously with an average three-month implementation time. Demonstrated mental fortitude in challenging circumstances, ensuring efficient operations and fostering satisfaction among supported clientele. Achieved a promotion within one year, surpassing industry standards.➥ Configured and utilized software to meet client needs, gathering requirements and designing the product to align with ideal workflows.

As Onboarding Manager, I developed and coordinated engagement using iCIMS software for key functions in the onboarding process for BPO and Gig Work staff. I applied Agile project management principles and tools, including daily huddles, Asana software, cyclical processes, and project timelines, to effectively manage teams and ten direct reports.➥ Onboarded up to 300 individuals weekly, ensuring effective training and engagement to foster motivation within the workforce.➥ Instrumental in implementing the company-wide transition to iCIMS as the primary applicant tracking system.➥ Established Zoho Desk as an incoming email and ticket tracking system to deliver consistent support to onboarding staff.

In this role, I oversaw website implementation projects for client companies, managing the entire process, gathering requirements, and developing project plans to achieve objectives. I reported directly to the CEO and collaborated with a diverse range of international and government clients.➥ Guided projects to on-time delivery through meticulous timeline creation and refinement, ensuring efficiency and timeliness in project execution.➥ Managed project budgets, tasks, and resources within client constraints, skillfully addressing scope creep and fostering positive client interactions. Crafted estimates and statements of work to establish clear client agreements for each project.

As I shifted roles from Implementation Manager to Website Administrator, I cultivated client relationships and aligned project requirements, managing concurrent website projects from onboarding to launch. I demonstrated technical proficiency in building website functionality, updating WordPress sites, and executing domain transfers with DNS settings for a seamless transition to company services.

Here, I led a management and technical-focused role, streamlining client onboarding and website development. I customized websites to align with client strategies, reducing launch time to under four weeks, including domain transfers and email setup. Additionally, I leveraged Infusionsoft CRM for efficient customer touchpoint tracking and relationship building.