Candace Ivory Email & Phone Number

Assist technicians out in the field who may have questions on the equipment or needing part orders. Working through invoicing for service orders that have been completed

Supervise over a team of 11 agents on the weekend shift. Listen to calls to help them improve in areas that need attention. Have weekly coaching sessions going over calls and stats as well as setting up weekly goals. Monitor the team chat and the operators chat for the entire BR department answering any questions. Answering helpline calls that were either questions, presidential escalations, or supervisor calls. Assisted with finding ways to help processes go smoother or ways to improve them.

Daily review of CC or financing disputes that were filed by the members after purchasing equipment. With CC disputes, a return would be filed and an email notification would be sent to the member explaining the return process as well as the dispute process through iFit. With financing disputes, a review of the members account would be done to verify and/or find documentation to provide the financing company with.

Invoicing client for recurring charges as well as invoicing one time fees and prorating invoices when properties are beingsold or no longer using the service. Answering emails and phone calls as they come in with questions or issues. Took careof special projects given for cleaning up accounts and making sure everything was billed correctly.

o Daily download and entry of sales orders, assist with phone and email orders, taking damage claims, tracking shipments and sending out replacements or catalogs.o Submit purchase orders for new inventory, reorder inventory, and direct import customers. Receive in the inventory shipments for domestic and direct import customers. Confirm sales contracts from the manufacturers and verify they are the same as the purchase orders that were submitted.o Coordinator for individual direct import customers. Main contact for customers doing the onboarding, setting up a routing guide, resolving any order discrepancies, shipping delays, billing issues.

○ Take inbound calls for Bank of America filing fraud and non-fraud credit card billing disputes as well as going over the resolution for the non-fraud disputes.○ Answering questions regarding any charges that show up on customers' credit card bills and taking payments.○ Assisted with answering questions from other agents and y-jacking/training with new employees.

Open and close store, manage employees, and open/close tills with night money drop off with bank, back up cashier,stocking shelves

Quality checked utility bills that had been processed to make sure the bills were processed correctly as well as billedcorrectly from the utility provider. Contact the provider, if needed, to verify the increase is usage/cost, request a technicianto re-check the meter, or request a leak adjustment if there was a leak found and repaired. Keep in contact with the clientswith all information that has been found.

Manage one customer's portfolio includes collecting on any of their past due invoices, researching and posting their weeklycash payments, and working with the sales representative to make sure all invoices are accurate. ◦ Submit any accounts receivable credits or debit memo's the sales team sends for all customers. As well as any warrantycredits that customer's need for products that is being worked on. ◦ Contact vendors for accounts payable credit memos for any debit memos that come in. Manage the intercompany credit/debit memos and make sure they are being closed out in the account program. ◦ Contact vendors to inform them of when another division's accounting department has been moved to the Logan office. ◦ Set up accounts online to be able to pull invoices when they are ready and get the phone bills ready for accounts payableto pay them.

Main point of contact for clients during construction on apartment properties. Handle the transferring of utility accounts fromconstruction into the owner's legal name as well as update the mailing address to come to Logan then make sure they startcoming in with the correct name, verify all vacant accounts have been updated, handle any disconnects that might happen,make sure requesting of funds go through smoothly, set up landlord agreements, and pull bill images to be sent forprocessing. Manage multiple properties during the transition.

Main point of contact for clients when they purchase an apartment complex. Handle the transferring of utility accounts fromthe previous owner's into the new owner's legal name as well as update the mailing address to come to Logan then makesure they start coming in with the correct name, handle any disconnects that might happen, make sure requesting of fundsgo through smoothly, set up landlord agreements, and pull bill images to be sent for processing.

Contact providers to locate bills that haven't been received by the expected timeframe. Create online logins, setup accountsto be received electronically, save the bill image, and send them to be processed.

Inbound calls assistance and troubleshooting with running a business online for Top Rated sellers and Power Sellers oneBay. Going over business plans and helping them find what the best for their business is whether it be upgrading theirstore subscription or adding additional services to help them grow.

Logan Utah

Residential escalations for research, credits, outbound calls to customers about appointments, emails, and any specialprojects that come in from Comcast.

Taking supervisor calls, emailing escalations, walking the floor assisting agents with any questions.

Handling inbound calls for Comcast billing, cable repair, and up sales for the high speed internet, home phone service, andcable service. ◦ Handled inbound calls for DirecTV billing, cable repair, international programming, HD services, upgrading of their cableservices, and DirecTV.com

Created scheduled for teacher's, took messages for the counselors, filled papers, made appointments with anyone whocalled in, routed calls to correct locations.

Handled inbound and outbound collection calls for online payday loans.

Opened and closed store, managed employees, and opened/closed tills with night money drop off with bank.

Business Administration And Management, General

Accounting And Business/Management

High School Diploma