Candace L. Email and Phone Number

Act as the liaison between winning bidders and vendor partners, ensuring a seamless transition from auction to booking. Maintain a comprehensive understanding of reservation policies, including cancellation terms, room types, and occupancy limits, to provide accurate guidance and support. Foster collaborative relationships with Winspire's preferred suppliers, facilitating efficient interactions and timely responses. Proactively identify opportunities to enhance the traveler experience by offering personalized add-ons and upgrades. Maintain meticulous records of traveler itineraries and relevant information within the Salesforce database, facilitating efficient data management and analysis.

Service card member travel, card servicing, and concierge requests from beginning to end, displaying strong ownership and accountability while ensuring seamless delivery. Strategically recommend personalized products and services tailored to the members’ needs. Consistently collaborate with colleagues and align with portfolio managers to gain deep understanding of assigned portfolios' profile, preferences, history, and expectations. Maintain knowledge of world geography and travel destinations including the current dining and lifestyle trends across the globe. Act as a point of contact between clients and vendors in order to build and maintain partnerships. Design flawless hospitality experiences via innovative luxury service concepts and attention to detail for a portfolio of 200 clients. Act as a point of contact between clients and vendors.

Created one of a kind vacation planning experiences through excellent sales techniques, solid guest service skills, and strong attention to detail. Assisted our guests in booking resort stays, theme park tickets, rental cars, special events and other guest experiences. Demonstrated knowledge of the Travel Trade industry with proven strong interpersonal and the ability to overcome objections. Built and maintained relationships with guests and cast members from all lines of business to provide excellent service to our guests & cast. Provided guest service when problems arose and assisted with finding solutions.

Monitor real time queues and identify high risk transactions within the business portfolio. Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks. Identify fraudulent transactions and cancel them from further processing. Resolve queued transactions within the service level agreements to reduce potential revenue losses. Monitor customer and transactional records to identify unauthorized transactions and fraudulent activity. Determine existing fraud trends by analyzing accounts and transaction patterns.

Executes standard transactions/processes utilizing standard procedures. Processes and/or reconciles transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may address or resolve exceptions; escalates appropriately. Interact with customers and have assigned accounts or portfolio. Ensures the appropriate materials and documentation are available to complete transactions. Provides responses and documentation to inquiries and ad hoc requests. Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Book luxury cruises, hotel, flight and rental car accomodations for clients creating a seamless vacation experience. Included all transportation, special needs, medical needs and celebration requests for clients. Attract potential customers by answering product and service questions. Maintain customer records by updating account information. Resolve product or service problems by clarifying the customer's complaint, determining the root cause of the problem, and explaining the best solution to solve the problem. Expedite corrections and then follows up with client to ensure a positive resolution for client and company. Maintain financial accounts by processing customer adjustments. Upsell potential products or services to clients. Make recommendations to management by collecting customer feedback and prepares product or service report analyzing survey information. Contribute to team effort by assisting co-workers as needed to help boost team morale.

Developed and maintained strong customer relationships while managing the daily funnel of accounts. Ensured contact with a minimum of 20 to 30 existing business customers per day to meet assigned revenue objectives for the market area. Maintained and routinely updated business customer profile information including: key contacts, product interest, long-term business plans or other information to facilitate future opportunities for sales. Worked with customers to understand their telecommunication and data product and service requirements and tailored a package to suit the client’s existing and future business needs. Conducted retention and "win-back" activities as required.

Responsible for moderate to complex default activities including the collection of past due loans and handling of foreclosure or bankruptcy related business transactions. Responsible for the protection of the mortgage-servicing portfolio by adhering to Government Regulations and Investor Requirements. Responsible for the review of the Loss Mitigation workout, with focus on verifying the accuracy of the negotiator's review and analysis of our customers' financial ability and property information, to ensure the most suitable workout was arrived at and the terms of the workout are accurate.

Lead and supervised representatives during the on the job training phase of new hire training. Direct supervisor for ten to twenty employees from each new hire classes. Responsible for performing various duties including administration, supervision, development, evaluation and instruction of training programs. Coached employees, reinforce sales training by conducting one on one coaching sessions, monitoring representative’s calls and providing feedback. Required to maintain practical knowledge of the organizations policies, applicable laws as well as subject matter being taught. Tracked and monitored new hire performance and facilitate discussions to gather feedback from agents on training and sales processes. Maintained and distributed weekly employee evaluations to general management.