Candace Pace Email & Phone Number

• Provide assistance by phone to customers and Lowes Home Improvement Store
• Dispatching and Driver tracking for all delivery trucks
• Communicate with customers when necessary to advise shipments, delay in shipment and arrival of shipment
• Handle Customer complaints and concerns
• Process changes or cancellations to delivery orders
• Assist in initiating orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.).

Greater Atlanta Area

• Provide assistance by phone to customers and Lowes Home Improvement Store
• Dispatching and Driver tracking for all delivery trucks
• Communicate with customers when necessary to advise shipments, delay in shipment and arrival of shipment
• Handle Customer complaints and concerns
• Process changes or cancellations to delivery orders
• Assist in initiating orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.).

Atlanta Georgia

• Flooring Coordinator for North Atlanta Home Depot Stores.
• Directed the execution of manufacturing solution development projects from conception through production deployment
• Direct Contact for 17 Installation Crews.
• Prepares/ Processes: detailed orders, data entry, diagrams and blueprints, billing, payroll
• Dispatching and Installer tracking for all installations and crews.
• Simultaneously managed and monitored multiple business/residential project schedules and deliverable's and reported progress

Greater Atlanta Area

• Liaison between the third party carrier and losing exchange carrier to complete the transfers of all numbers
• Respond to support tickets generated online per customer concerns
• Manage and complete projects in a timely manner while still handling daily call volume
• Work with multiple departments to provide internal education and assistance
• Troubleshoots application problems
• Process incoming port request orders

• Provided agent assistance to customers calling in for business account phone set up
• Communicated with customers via phone, email and online chat
• Assisted customers with automated provisioning, order tracking, Voicemail and Call Routing set up
• Insured detailed account management

• Point of contact for 12 Home Depot Stores along the Coastal line, including Myrtle Beach South Carolina, Charleston South Carolina and North Carolina regions.
• Directed the execution of manufacturing solution development projects from conception through production deployment
• Direct Contact for 10 Installation Crews
• Prepares / Processes: detailed orders, data entry, diagrams and blueprints, billing, and payroll.
• Simultaneously managed and monitored multiple business/residential project schedules and deliverable's and reported progress
• Ensured deliverable's were complete, accurate, on time and in compliance

• Reviewed customer claims and determined warranty coverage
• Submitted request for fulfillment and maintained databases for all customers and the warranty parts needed
• Coordinated and scheduled installers and managers for onsite assessments and repairs

• Office support for multiple supervisors both in our local office as well as our out of state offices
• Primary phone coverage (first for incoming calls)
• Sorted and answered questions, request via email and/or fax
• Scheduled meetings and conference calls
• Filing of materials in general files
• Initiated and completed payroll for all installers and sub contractors

Associate’S Degree

High School