Candace Simpson Email & Phone Number

Chicago, Illinois, United States

• In 2019, I was promoted to lead a start-up organization within NielsenIQ through its scaling phase. I was given the mandate to sustain our double-digit growth without raising costs. I did this by systematizing.
• Achieved double-digit growth while keeping costs flat, delivering $46M annually in Desktop-as-a-Service (DaaS)/ Software-as-a-Service (SaaS) Pricing, Assortment, and Consumer Panel Analytics to over 60 retail clients
• Motivated team through 8,000 client deliverables annually, attaining +99% on-time delivery, +95% quality rating, and 100% client retention for both years in position
• Unlocked $500,000 in savings in < 12 months by automating processes that eliminated 12,000 hours in annual labor
• Defined product vision for new “insights on-demand” analytics, reaching $1.2M in incremental revenue in < 1 year
• Framed Key Performance Metrics and instituted robust process documentation across 45 products, building out knowledge repository used to generate AI-driven automation

• After assuming ownership of all Nielsen’s “Connect” products and services for a portfolio of 30 clients in the Western Region during era of sizable client churn, I immediately set out to restore relationships. I.
• Trailblazed new client health and wellness plan, controlling client turnover by giving senior leadership clear line of sight into operational challenges requiring support and investment—evolved into platform still in.
• Inspired culture of collaboration, sparking collective thirst for knowledge that spawned white papers and expert-level insight on market conditions, resulting in 100% client retention within an ever-evolving product.

Phoenix, Arizona Area

• When I was promoted into this position, I was tasked with turning around a struggling business. I needed to restore the morale of 12 Project Leaders and 20 offshore team members. Additionally, I needed to realign.
• Conceived and executed new Demand Management process that outlined for Sales operational capacity and seasonal demands, driving 8.5% year over year (YoY) growth, surpassing revenue targets by 3%
• Achieved annual 20% quality improvement target while reducing on-shore support, through a culture of frequent communication, group brainstorming, and shared success
• Honored with highest-level Operations “Pinnacle Award”, for executive-level leadership and team building

Oxford, United Kingdom

• After working in Global Product Training, I was chosen to lead special projects for regional and global operations as well as for a specific Global Platinum Client. I was able to leverage my experience with gap.
• Harmonized executive report suite across segments and regions, receiving accolades from C-level clients as one of key success of Nielsen transition
• Improved efficiency 50% for array of business processes involving one of top-5 clients, 3rd-party vendors, and off-shore operations, saving upwards of $400,000
• Expedited migration towards global modeling platform by synchronizing regionally disjointed processes, enabling consistent servicing of largest global clients

Oxford, United Kingdom

In this role, I developed and delivered product training to associates around the world, working hand-in-hand with senior leaders to identify training gaps, influencing annual learning and development strategies

With this first job at Nielsen, I strengthened client relationships by mastering price and promotion, marketing mix, and assortment analytics.

Master Of Business Administration (Mba), Business/Commerce, General

MBA completed Feb 2018

Bachelor Of Science, Mathematics, A