Supervise 5 Salaried Managers 13 Jr. Managers, 35 PT Supervisors, 300+ hourly employees• Multi-Unit leader with oversight of Concessions, Beverage, Suites, Catering and Merchandise• Manage multiple events with meticulous attention to detail, adaptable to any workstyle.• Hire, Train and Mentor a Successful Team – Monthly one on ones with leadership team• Empower the team to find initiatives to drive sales in their departments – Ex: Creating Incentives • Ensure consistency with exceptional attention to detail and organization• Oversee Inventory, Billing, Credits and Invoices• Develop & Implement key standard operating procedures• Cross-functional collaboration, working with other departments to communicate priorities and deadlines.• Monitor progress of key initiatives and priorities by meeting weekly/bi-weekly to review events.

Supervised 3 Salaried Managers & 110 hourly employees• Oversaw 127 Suites & 44 Loge Boxes • Suites Menu Development, Assisted with the Chef Partner Program• Hired, Trained, and Developed a Successful Team• Ensured consistency with exceptional attention to detail and organization• Oversaw Suites Financials, Billing, Credits and Invoices• Developed & Implemented Trainings & Created SOP’s• Ensured projects and deadlines are on track and completed in a timely manner

Managed 1 salaried manager, 28 full-time and 3 part-time employees• Monitored and improved profitability through efficient operations and station visitations. Work withDirector of Retail Operations and Station Managers to optimize sales by addressing guestfeedback, food safety and operational audits• Oversaw hospitality services to ensure standards are met while maintaining quality control• Determined area of improvement for cost control and initiate changes are kept within companygoal• Key liaison and primary point of contact for all merchandise and retail sales, ensure all budgets andtimelines are being met• Directed the execution of events and marketing promotions• Trained and developed employees while maintaining performance reviews to ensure accurate feedback• Updated operating manuals to safeguard accurate Standard Operating Procedures• Ensured compliance with local health and safety standards and industry codes are met whilecoordinating safety training for all employees

Oversaw all aspects of catering/sales operations for the Walter E. Washington Convention Center, an extraordinary 2.3 million-square-foot conventions and meetings facility, equipped to handle events of all sizes, from small groups and break-out meetings to events for 500 to 42,000 attendees

Oversaw the Catering/Sales Department-Oversaw multiple arena Catering outlets with a reporting manager and 30 part-time employees-Recruited, hired and trained for all part time premium level positions as well as provide coaching when necessary -Maintained a calendar of events for effective long-term planning and management-Provided guidance and assistance to all managers in implementing employee recognition initiatives to increase employee engagement and increase yearly retention rate-Forecasted annually, quarterly and monthly sales revenue-Responsible for securing revenue more than $900,000 annually totaling $4.1 million over four years- Achieved exceptional customer experiences with a 95% clientele return rate the following year-With strong attention to detail, maintain meticulous records to ensure organization and accurate financial records -Led site visits and pre-event meetings with clients to discuss the flow and overview of the event and identify any areas of concerns-Led weekly BEO meetings with Culinary, Directors, and Senior Management to ensure that events remained on track and stayed within budget-Maintained records of event aspects, including financial details. Budget planning, tracking and reporting of individual events including ordering and post show invoice reconciliation- Tracked and monitored responses of all executed efforts; made contingency plans where necessary to meet attendee and other target goals- Coordinated, communicated, reviewed, and analyzed a wide range of projects and initiatives - Established and maintained office files -Establishing schedules for recurring events that are essential for the completion of timely staff

• Organized over 1000+ events for reputable companies grossing over 100k in revenue with strong attention to detail. Events Included: Miami Heat, Corporate Functions, Meetings, Concerts, Award Shows, Galas/Receptions, Private Parties, VIP Events • Managed high-profile events from conception to reconciliation, including all planning elements of an event (pre-event planning, management of budget, execution onsite including management of staff, presentation of final cost analysis, client survey)• Recruited, hired and trained staff as well as provided coaching when necessary according to Company Policies and Procedures • Communicated and strategized on any areas of opportunity with multiple departments • Served as an on-site point of contact for all events. Assisted clients during events to handle any unexpected changes, requests, & unusual circumstances that arose• Audited and approved team member payroll • Overseeing the planning and preparation of entertaining, events, business functions, contractor and vendor scheduling and interfacing, and maintaining household inventories• Ensured health and safety regulations were strictly enforced • Restructured and Implemented efficient and effective inventory controls • Handled purchasing, inventories, and budget management to ensure events are on target• Oversaw event set-up according to floor plan, managed presentation, & service while focusing on attention to detail, quality presentation and exceptional customer service to ensure a smooth event

-Scheduled 300 part time employees• Responsible for employee check in processes: pre-shift with staff, checking uniforms, handing out assignments• Hired and trained over 100+ employees• Recruited several Non Profit Groups• Handled staffing assignments • Handled call offs and staff coverage