Candace Sutton Email & Phone Number

Leading change management activities by leveraging change management methodologies, processes, tools, and techniques to create a strategy to support the Customer Programme which consists of several customer-facing system replacement projects.Assessing the change impact by conducting impact analyses, assessing change readiness, and analysing key stakeholders.Devising change management plans in collaboration with Senior Project Managers, that align to the project plans. Supporting the Programme Manager to develop an overarching change management calendar to reduce change fatigue.Supporting communication efforts - enabling the design, development, delivery, and management of key communications.Supporting training efforts - providing input, documenting requirements, and supporting the design and delivery of training programmes.Working with each project team to identify, analyse, and prepare risk and issue mitigation tactics relating to change.Coaching people managers, project team members and change agents in the art of people centred change; and identifying and recruiting change agents from within the organisation - making sure they are equipped to deliver their roles and provide ongoing support.Working closely with and reporting to the Sponsor and Project Board members on readiness for change.I also pioneered and successfully lead a Race Equity Allies staff group; and am an active member of the Neurodiverse staff network

London, England, United Kingdom

Provided overall change communications and engagement advice, support, and expertise for the portfolio of programmes and projects that transform how Macmillan works (systems, processes and technology) to better support people with cancer. Acted as a strategic consultant to senior leaders across Macmillan by providing communications and stakeholder engagement advice on best practice when communicating about change. Supported senior leaders across Communications to scope and respond to emerging organisational projects requiring change expertise.Ensured tools, training and guidance about change management were understood and used by the relevant stakeholders involved in the change.Supported the establishment of an organisational approach for Corporate Change engagement to achieve sustainable impact and shared learnings for future programmes, working closely with the Corporate Change team and change leaders.

Effectively supporting projects and initiatives in partnership with the business to deliver sustainable change, e.g. Service Review Programmes, System Implementation Projects, and multi-year Transformation projects Developing and using APMG Change Managemement methodology; DesignThinking techniques; and Agile, Waterfall and Hybrid PM approaches to actively embed change across the organisationUsing empathy and creative collaboration to understand different stakeholderneeds and to build positive relationships with key stakeholders to have maximumimpactEnabling people, process and system changes across the organisation to buildchange capabilityI am also Staff Council Chair and Corporate Services rep; a member of the BAMEand Disability staff networks; and a Values Champion

York, England, United Kingdom

Designed and implemented regular communication campaignsManaged corporate communication channels including the monthly staff magazine and the internal IntranetPlanned and coordinated the Staff Conference and Staff Awards events Supported the Internal Communications Manager as needed

City Of Johannesburg, Gauteng, South Africa

African Havens is a Charity that successfully runs six children’s homes and three community support programmes. My responsibilities included:Initiating and managing all the projects required to grow African Havens from three children’s homes and one community support programme in 2012, to six children’s homes and three community support programmes by 2017Consulting, involving and engaging with the numerous stakeholders involved at every level to establish the new homes within their surrounding communitiesPreparing and formatting information for internal and external distribution including compiling data for reports, creating presentations, and drafting reports for audiences at senior levels

Cape Town, Western Cape, South Africa

Successfully developed and implemented a complex internal and external communication strategy for His People Church which has and over 3,000 members in Cape Town, South Africa.• Managed the Department: Managed the Communications and Publications Department for a multi-site organization with over 3,000 members.• Communication Strategy: Developed the overall communication strategy for the organization including internal and external communication frameworks.• Stakeholder Engagement Survey: Successfully developed and conducted a stakeholder engagement survey that involved meeting with the Executive Board, creating and conducting the survey, processing the feedback, analysing the data and compiling and presenting reports to the Executive Board.• Professional Communication Tools: Wrote, edited and produced a variety of professional communication tools including a quarterly magazine, the main website, newsletters, membership courses, HR Staff Handbooks and so on.• Event Communication: Produced and managed all communication relating to annual conferences, executive summits and other events including editorials, multi-media and radio scripts, speaker briefs, letters of invitation, summit agendas and minutes.