Candace Wilson Email and Phone Number

Collaborated with a diverse team of IT professionals to drive the transformation of the current technical landscape across the globe. Lead and participated in discussions and brainstorming sessions to gather requirements, assess existing systems, and identified opportunities for improvement. Worked closely with stakeholders to align business goals with technology initiatives.Lead and managed Systems Audit Program which consisted of several sub-projects: User Audits, Licensing Audits, User Security Audits, and Hardware Audits. Project Manager for Global VoIP Migration - Migrated 4 regions onto one global VoIP solution (North America, Europe, Latin America, and Australia). Reduced and consolidated redundant systems - $150,000 cost reduction in annual contracts.

+ Responsible for supporting the lab information system and technical components at hospital and clinic labs + Assisting with Sunquest migration project - helping to identify local needs for project managers and technical consultants+Provides discovery information, coordinates schedules, organizes appropriate personnel for testing and troubleshooting+ Works to ensure business needs for lab are met by liaising between IT, lab, and vendors+ Aiding in server maintenance for WellSky blood bank test & production environments (Linux/oracle setup) + Managing various reports for lab personnel+ Exports, modifies, and uploads data for reporting + Documenting technical procedures into user-friendly format+ Fosters a team approach between departments to accomplish common goals + Credentialed Trainer (CT)

• Liaison between IT and business units for new application adoptions & implementations • IAM Duties- Responsible for over 8,500 accounts across multiple systems – assigning roles and permissions, groups, etc. • Azure Admin – managing user accounts, groups, conditional access, MFA, and setting up apps for SAML SSO and for Exchange Online/On-prem• Automated student account creation - windows, email, security groups• Streamlined help desk workflows for both IT and Maintenance departments resulting in shortened turnaround times and greater visibility into helpdesk metrics • Customized department SharePoint site – members, layout, file share, and calendar• Supports Windows 10, Server 2008 R2, Server 2012R2, & 2016 devices • Manages Group Policies for domain – icons, file shares, and various user/computer-based policies • Managing scripts and batch files for account automation apps • Updates eForms using HTML for personnel records and employee files • IIS Duties – monitoring and clearing log files and application pools for helpdesk web server • Assisted with Human Resources Information System migration project (HRIS) • HRIS business analyst duties – creating process workflows, managing digital employee files, benefits, and new hire processing assistance within HRIS • Partnering with Director of Assessment for all online assessment platforms • Collaborating with other systems admins and CIO for district projects • Provides coaching, guidance, and training to new employees and technicians • Assists in candidate selection and interviews for technology department

• Provided desktop support to end-users• Supported Windows 7 X86 & X64 devices• Imaged windows machines via PXE boot• Updated pc’s to Windows 7 SP3• Managed web filter – Windows TMG• Installed new print drivers for Lexmark printers• Managed Ricoh network printers – users, file share, and drivers

-Main Point-of-Contact for Executives for all technology issues-Managed Exchange Server 2007-Created SQL reports for inventory, computer refresh, and software agreements-Converted newly acquired location to Accuride network (Camden, SC) in 5 business days (servers, phone system, database, robots, workstations, and exchange accounts)-Admin for Blackberry Enterprise Server-Performed system updates-Executed code deployments into BizTalk server for apps team -Supported disaster recovery site in Atlanta, GA - servers & AS400-Built and configured physical and virtual servers - Hyper-V, Server 2008R2-Managed Avaya phone system

-Assisted end-users with computer-related issues-Project manager for time-keeping software – configuration and change requests-Maintained Help Desk reports for executive team to be presented to CEO-Documented known-issues into knowledge base-Supported Windows XP devices-Utilized ITIL Framework

Fall Internship. Developed inventory organization planFacilitated charity auction for surplus computersSupported end-users technology issues - hardware, applications, and telecom