Candace Y. Email & Phone Number

Fresno, California, United States

Successfully completed 80-hour training and certification exam for Medi-Cal Peer Support Specialist (Nov 2024).Engaged in self-directed research on neurodiversity and relational facilitation models to inform program strategies and client engagement practices.Developed frameworks and resources for neurodiversity-informed service delivery, focusing on accessibility, inclusivity, and client-centered care.

San Francisco, California, United States

Co-managed operations of a 14-bed acute diversion unit, supervising a team of 10 residential counselors while collaborating with the program director on scheduling, staff evaluations, and quality assurance audits.Streamlined placements and improved discharge outcomes by coordinating closely with the utilization management team, increasing successful discharges from 50% to 85% through strong community partnerships.Enhanced staff morale and professional growth by fostering a supportive work environment through active listening, supervision, and opportunities for development.

San Francisco, California, United States

Provided intensive case management services to a diverse population, including individuals experiencing homelessness, at risk of losing housing, and in permanent housing programs, addressing complex needs through crisis intervention, community referrals, and advocacy.Boosted service utilization by 70% among 60+ program participants through targeted outreach, improving HIV medication adherence by 60%, supporting Hepatitis C treatment completion, and achieving undetectable HIV status for clients.Facilitated access to comprehensive care by coordinating with clinical teams to support medication adherence, benefits retention, housing documentation, and client engagement with treatment plans.Fostered community building within the clinic, organizing social events to create a welcoming environment, promote engagement, and support client wellbeing.

San Francisco, California

Supported a diverse client population in a 16-unit dual-diagnosis program, including individuals from varied socioeconomic, cultural, and mental health backgrounds, providing comprehensive care and assisting clients in accessing community resources to support their recovery.Group facilitation focused on relapse prevention, harm reduction, community re-entry, vocational readiness, and mental health symptom management, empowering clients to adopt lifestyle changes that contributed to long-term recovery success.Collaborated with clients and interdisciplinary teams to develop and implement individualized recovery plans, ensuring alignment with client goals and promoting resource accessibility to support long-term recovery outcomes.Maintained accurate and HIPAA-compliant documentation using AVATAR EHR, including progress updates, recovery plan adjustments, intervention details, and community resource connections, supporting successful treatment outcomes.

Oakland, California, United States

Coordinated and guided the successful final stages of transitioning a 6-bed intensive-level support program to a licensed STRTP by finalizing documentation, ensuring compliance with state regulations, and serving as the primary liaison for government analysts, social workers, and community partners.Managed a team of 10 counselors and 1 volunteer, overseeing employee documentation, conducting audits and quality assurance for clinical reports and client files, assisting in interviews and hiring decisions, and providing training on mental health support, clinical documentation accuracy, and HIPAA compliance.Collaborated closely with the operations manager and executive director to manage operational needs, including budget planning for youth activities and enrichment programs, while completing administrator training to provide signing approvals and decision-making in the director's absence.Designed and implemented program schedules, including activity calendars and daily routines, to engage youth in creative expression, gardening, science exploration, and recreational opportunities that supported therapeutic goals.Provided empathetic leadership and crisis support by empowering staff to manage challenging behaviors, facilitating education on youth medications, preparing monthly progress reports for social workers, and maintaining high standards of documentation to ensure program effectiveness.

Arcata, California, United States

Provided compassionate, full-spectrum care to clients with significant physical and cognitive needs, addressing daily living requirements while mitigating risks related to aspiration, falls, and mobility challenges.Enhanced client quality of life by fostering strong rapport, organizing recreational activities and trips, and delivering attentive, individualized care to meet physical and emotional wellbeing targets.Collaborated with a dedicated team to ensure seamless, person-centered care, maintaining health and safety standards, monitoring client conditions, and preventing incidents.

Eureka, Ca

Adaptable in providing support to diverse, multigenerational client populations across stages of recovery and cultural backgrounds within inpatient psychiatric acute care, senior residential programs, and dual-recovery services.Collaborated closely with multidisciplinary teams, including clinical staff, nursing, and service coordinators, to maintain seamless operations and ensure individualized, client-centered care.Supported therapeutic activities and daily operations by assisting with ADLs, behavioral interventions, medication management, and community outings, while maintaining accurate documentation in PointClickCare EHR to track client progress and interventions.

Eureka, Ca

Supported licensed staff and promoted person-centered care by maintaining consistent relationships with residents, reporting behavioral and health changes, and collaborating with nursing and CNA teams to ensure a high standard of care.Facilitated creative and physical activities tailored to individuals with dementia and Alzheimer's, fostering engagement, promoting wellbeing, and demonstrating empathy to maintain a stimulating environment.Enhanced safety and reduced fall incidents by implementing fall prevention measures, addressing behavioral crises, assessing safety risks, and adhering to HIPAA standards, while successfully mitigating elopement risks.

Fresno, California Area

Delivered exceptional customer service in a high-volume call center, assisting callers with program eligibility reviews, application inquiries, and website troubleshooting, while ensuring clarity and professionalism in all interactions.Maintained high performance standards by exceeding metrics for call volume, call time, data entry accuracy, and customer satisfaction, demonstrating reliability and efficiency under pressure.Accurately processed and managed data by screening applicants, entering detailed information into database systems, and ensuring compliance with government program guidelines.

Fresno, California Area

Built strong relationships with individual and commercial account clients by providing tailored solutions, collaborating with a small team to ensure seamless service delivery, and consistently exceeding customer expectations.Executed cashiering and transaction processes with precision, managing point-of-sale systems for both retail and commercial accounts to ensure accuracy and efficiency.Maintained and optimized inventory operations, including restocking, organizing, and coordinating timely fulfillment for large-scale orders to support school districts and educators.Designed engaging merchandise displays to enhance product visibility, align with promotional goals, and drive sales.

Fresno, California Area

Delivered exceptional customer service to a diverse public by effectively addressing customer concerns both in-person and over multi-line phone systems, enhancing guest satisfaction and contributing to increased repeat business.Maintained high accuracy in cash and card transactions using POS systems, balancing cash drawers daily, processing food orders efficiently, and maintaining inventory to ensure reliable service.Collaborated professionally with a diverse team of cashiers, party hosts, park attraction attendants, security, management, and maintenance staff to ensure efficient park operations, including coordinating during private events accommodating up to 700 guests.Adapted to various roles as needed, supporting park functions by assisting as a party host and operating park attractions, demonstrating flexibility, adaptability, and teamwork.

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Black Student Union, American Medical Student Association, Psychology Club

Associate Of Arts - Aa, Dance

Activities and Societies: President and Founder - Performing Arts Club & Expressive Arts Guild