Candace Y. Email & Phone Number

Fresno, California, United States

Successfully completed 80-hour training and certification exam for Medi-Cal Peer Support Specialist (Nov 2024).Engaged in self-directed research on neurodiversity and relational facilitation models to inform program strategies and client engagement practices.Developed frameworks and resources for neurodiversity-informed service delivery, focusing on.

San Francisco, California, United States

Co-managed operations of a 14-bed acute diversion unit, supervising a team of 10 residential counselors while collaborating with the program director on scheduling, staff evaluations, and quality assurance audits.Streamlined placements and improved discharge outcomes by coordinating closely with the utilization management team, increasing successful.

San Francisco, California, United States

Provided intensive case management services to a diverse population, including individuals experiencing homelessness, at risk of losing housing, and in permanent housing programs, addressing complex needs through crisis intervention, community referrals, and advocacy.Boosted service utilization by 70% among 60+ program participants through targeted.

San Francisco, California

Supported a diverse client population in a 16-unit dual-diagnosis program, including individuals from varied socioeconomic, cultural, and mental health backgrounds, providing comprehensive care and assisting clients in accessing community resources to support their recovery.Group facilitation focused on relapse prevention, harm reduction, community.

Oakland, California, United States

Coordinated and guided the successful final stages of transitioning a 6-bed intensive-level support program to a licensed STRTP by finalizing documentation, ensuring compliance with state regulations, and serving as the primary liaison for government analysts, social workers, and community partners.Managed a team of 10 counselors and 1 volunteer.

Arcata, California, United States

Provided compassionate, full-spectrum care to clients with significant physical and cognitive needs, addressing daily living requirements while mitigating risks related to aspiration, falls, and mobility challenges.Enhanced client quality of life by fostering strong rapport, organizing recreational activities and trips, and delivering attentive.

Eureka, CA

Adaptable in providing support to diverse, multigenerational client populations across stages of recovery and cultural backgrounds within inpatient psychiatric acute care, senior residential programs, and dual-recovery services.Collaborated closely with multidisciplinary teams, including clinical staff, nursing, and service coordinators, to maintain.

Eureka, CA

Supported licensed staff and promoted person-centered care by maintaining consistent relationships with residents, reporting behavioral and health changes, and collaborating with nursing and CNA teams to ensure a high standard of care.Facilitated creative and physical activities tailored to individuals with dementia and Alzheimer's, fostering engagement.

Fresno, California Area

Delivered exceptional customer service in a high-volume call center, assisting callers with program eligibility reviews, application inquiries, and website troubleshooting, while ensuring clarity and professionalism in all interactions.Maintained high performance standards by exceeding metrics for call volume, call time, data entry accuracy, and customer.

Fresno, California Area

Built strong relationships with individual and commercial account clients by providing tailored solutions, collaborating with a small team to ensure seamless service delivery, and consistently exceeding customer expectations.Executed cashiering and transaction processes with precision, managing point-of-sale systems for both retail and commercial accounts.

Fresno, California Area

Delivered exceptional customer service to a diverse public by effectively addressing customer concerns both in-person and over multi-line phone systems, enhancing guest satisfaction and contributing to increased repeat business.Maintained high accuracy in cash and card transactions using POS systems, balancing cash drawers daily, processing food orders.

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Black Student Union, American Medical Student Association, Psychology Club

Associate Of Arts - Aa, Dance

Activities and Societies: President and Founder - Performing Arts Club & Expressive Arts Guild