Candace Brooks Email and Phone Number
Candace Brooks work email
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Candace Brooks personal email
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Through continuous technical integration and leadership, I position myself to lead organizational and technological initiatives in performing help desk support in various industries. With that in mind, I continue to take pride in my industryachievements over the years. Being a seasoned Help Desk and Technical Support Specialist, I focus on conceptualizing and implementing technical improvements that drive optimum operational functionality.As a Help Desk & Technical Support Professional, I employ technical management methodologies to handle business operations and ensure that all technical requirements and schedules are on track. By leveraging my industry expertise, which I gathered throughout years of proven experience, I exercised a supportive approach to enhanced performance, exceed organizational objectives, and deliver ground-breaking results.Currently, I am pursuing a fresh career opportunity, and I am excited to bring my comprehensive expertise to contribute to the growth and success of the support team. Also, I leverage my competencies in the field of technical operation management.I take tremendous pride in implementing evidence-based practices by utilizing emerging technical support methodologies to provide strategic, operational initiatives. Moreover, I’ve earned repeated recognition for my strengths in: Optimizing customer experience through end-to-end service delivery and workflow improvement through effective technical knowledge. Advocating customer needs assessment to identify, address, and resolve customer needs proficiently. Performing tests of functionality, security, and performance of different workstations and devices to ensure business continuity.My constant drive is to support organizations to attain operational goals and objectives through analytical leadership, due diligence, and expertise in electrical engineering management. If you share the same mission and values, please connect with me here or via e-mail at Candace.m.bro@gmail.comExpertise: Information Technology, Technical Support, Help Desk Administration, Technical Documentation
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HomeGrain Valley, Mo, Us
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Management AssociateGordon Flesch Company Jul 2023 - PresentMadison, Wi, Us
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Service Desk AnalystCore Bts Jan 2022 - Apr 2022Indianapolis, In, Us -
Customer Service RepresentativePds Aug 2020 - Mar 2021Oconomowoc, Wi, UsIn Customer service Representative, I successfully provided first-level support for inbound incidents and service requests from end-users and client IT staff. To be effective in my field, I maintained end-to-end accountabilities for customer support needs by providing timely, reliable, and courteous service.As the key contact person, I evaluated user problems using test scripts, personal expertise, and probing questions. I also created support documentation that empowered and enabled the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team -
Help Desk SpecialistAmerican Family Insurance Jun 2019 - Aug 2020Madison, Wi, UsHaving served as the Help Desk Specialist, I sustained work standards and methods in delivering preventative, scheduled, and unscheduled maintenance. To hone my organizational skills, I documented transactions and support interactions in the system for future reference and addition to the knowledge base.Additionally, I executed various techniques to maintain servers and systems, keeping networks operational during peak periods. I managed customer’s expectations of support and technology functions to provide a positive user experience. I also led a three-man team on the weekends by making decisions regarding the call, email tickets, and workforce coverage to enhance my leadership skills. -
Help Desk TechnicianAmerican Family Insurance Jun 2019 - Aug 2020Madison, Wi, Us
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Technical Support AnalystSummit Credit Union Apr 2016 - Jun 2016Madison, Wisconsin, Us• Coordinate activities with other Support Team• Provide technical support of all desktops, applications/systems, and network.• Responsible for all aspects of technical support: Over the phone support, remote desktop support, in person support and management of request, incident, and problem tickets -
Operations TechnicianCdw Feb 2016 - Mar 2016Vernon Hills, Il, Us• Providing remote-hands support for general Data Center facilities issues when necessary • Documenting, responding to, and tracking open requests from Engineers/ Project Managers/ Service Account Managers.• Providing remote-hands support for requests made by internal support staff. -
Network Specialist ICharter Communications Oct 2015 - Nov 2015Stamford, Connecticut, UsMy responsibilities included:• Creating tickets using software tools.• Test, triage, escalate, and resolve all network events.• Troubleshoot service interruptions to determine root cause and take necessary steps to enable repair and prevent future occurrences. -
It Support TechnicianDunham Express Jul 2015 - Jul 2015My responsibilities included• Worked with Mobile 6.1 and 6.5 updating software on scanners.• Updated passwords or made new for clients on company’s intranet. • Logged lost/found or repaired scanners in Access database for tracking.
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CashierMadison College Aug 2011 - Nov 2012Madison, Wi, UsGreeted Customers, Handled various types of ways to payCleaned surrounding areaStocked the salad barMade sure customers were satisfied with products sold. -
AssemblerUltratec, Inc. Jun 2010 - Jun 2011Madison, Wi, UsMy responsibilities included: Straightening work area, and soldering wires. -
CashierWalmart.Com Nov 2007 - Mar 2009Bentonville, Arkansas, UsGreeted Customers, Offered directions to products, Checked customrs out, handled money,and claims -
Cashier And Courtesy Desk SupportWalmart.Com Nov 2006 - Mar 2009Bentonville, Arkansas, UsCustomer support and customer services.Fast Stop Apr 2005CashierCustomer support.
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Tax PreparerInternal Revenue Service Mar 2005 Mar 2005 - Mar 2005Data entry of tax information to enable more efficient processing of tax returns.
Candace Brooks Skills
Candace Brooks Education Details
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Madison Area Technical CollegeIt Network Security -
Vatterott CollegeComputer Programming System Analysis
Frequently Asked Questions about Candace Brooks
What company does Candace Brooks work for?
Candace Brooks works for Home
What is Candace Brooks's role at the current company?
Candace Brooks's current role is Passionate Cyber Security associate | CCNA Service Desk Analyst | Threat Hunting | Well Versed in Linux.
What is Candace Brooks's email address?
Candace Brooks's email address is ca****@****com.com
What schools did Candace Brooks attend?
Candace Brooks attended Madison Area Technical College, Vatterott College.
What are some of Candace Brooks's interests?
Candace Brooks has interest in New Technology, Computers, Children, Education, Baking, Learning Foreign Languages, Photography, Biking, Science And Technology, Human Rights.
What skills is Candace Brooks known for?
Candace Brooks has skills like Networking, Customer Service, Troubleshooting, Windows Server, Microsoft Office, Windows, Html, Visual Basic, Sales, Active Directory, Windows 7, Linux.
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