Candace Clapp Email & Phone Number

Long Beach, California, United States

Los Angeles, California, United States

• Drove a 3% increase in Business Travel segment revenue | demonstrating exceptional multitasking abilities, while leading various projects as a contracted task force consultant
• Drove negotiated BT corporate segment ADR by 3% in Q1 2024 by prospecting Lanyon proximity reports | identifying market share growth opportunities using A360 reporting | negotiating corporate rates through answering.
• Yield over $800k in Q1 & $680k in Q2 of 2024 through proactive outside sales calls and site tours | strategically identifying future business prospects within the designated territory | increased revenue by 3-4% YoY |.
• In 2023 identified and secured 6 new accounts (CAVA, HCA Healthcare-Riverside, Travel Producers, INC, Charles R Drew University of Medicine, Collabera, LLC, Convergent International Travel)
• Established a solid reputation for delivering unparalleled customer service, adeptly engaging with diverse clientele to drive sales and foster band loyalty
• Represented the Hyatt Brand by attending the NFL Travel show, Byetdance Travel Fair, 2023 GBTA Convention, and local LABTA Chapter meetings & events

Alexandria, Virginia, United States

• Entertained clients while maintaining professional working relationships, resulting in 5 productive hotel site tours for future weddings while contracted and secured on assignment
• Facilitated events by coordinating with hotel operations, ensuring fulfillment of 8 contracts
• Attended weekly sales revenue strategy meetings with DOS and assisted in targeting event revenue margins
• Responded to hotel leads provided by various lead scourings tools such as, Lanyon, Knowland, Meeting Planner, etc.

Boston, Massachusetts, United States

• Resolved customer concerns with effective problem-solving, demonstrating ability to work well in stressful high-pressure situations
• Arranged group travel utilizing strong organization, guaranteeing smooth arrival to hotel for sports teams, corporate meetings, associations, social events, and weddings
• Attended weekly sales revenue and strategy meetings with sales team

Greensboro--Winston-Salem--High Point Area

• Assessed equipment needs through property visits and hosting clients on showroom floor
• Supported a productive sales team by developing standard operating procedures, resulting in streamlined administrative and sales duties
• Processed equipment quotes, estimates, sales orders, and maintained storefront retail counter

2216 West Meadowview Rd Suite 201

• Provides personal skin care consults and make-up applications for clients
• Develops and maintains relationships with the clients
• Provides makeup and skin care training's for clients and groups
• Trained in face and body waxing from a highly credited certified instructor
• Maintains and has achieved personal goals, often exceeding individual performance goals

Winston-Salem, North Carolina, United States

• Worked directly with sales reps and processed their commercial dishwasher orders
• Created a (SOP) communication tool and program between the sales and manufacturing teams increasing plant productivity and revenue
• Created the company’s current (SOP) RMA (Return Merchandise Approval) policy and procedure
• Created the company’s “RMA Procedure” power point and reference book
• Revamped the company’s receptionist dated filing system to implement filing structure
• Created a communication system between the accounting, sales and reception departments; that helps with order confirmation and invoice matching.

Winston-Salem, North Carolina, United States

• Negotiated terms with a robust understanding of contract content, locking in 30 events at hotel
• Built market awareness by attending networking events, trade shows, bridal shows and local CVB meetings, earning 20% more overall revenue during tenure
• Impacted production across departments by implementing weekly action plans, culminating in a 6% uptick in group revenue and 10% upswing in room revenue
• Oversaw hotel sales department with in-depth knowledge of major downtown markets, guaranteeing a flawless transition of Director of Sales position
• Generated sales reports using data from current sales pace, group productivity, meeting/eventproductivity, and action plans to disseminate pertinent information to leadership

1305 Coliseum Blvd, Greensboro, NC 27403

• Provides personal skin care consults and make-up applications for clients
• Works with the team in the daily operations in opening and closing the spa
• Develops and maintains relationships with the clients
• Provides facials, various skincare treatments, hand, foot and back treatments
• Trained in face and body waxing from a highly credited certified instructor
• Maintains and has achieved personal goals, often exceeding individual performance goals

Musical Theater

Licensed Esthetician, Aesthetician/Esthetician And Skin Care Specialist

Activities and Societies: Body Waxing Certification Microdermabrasion Certification