Candace Henault-Rose, M.A. Email & Phone Number

Argosy- Atlanta

• Acting group leader to assigned co-workers to help drive new business and organize student books.• Collect and secure required documents and assist through enrollment process per compliance guidelines• Collect international documents required for I-20 Visa• Understand and deliver specific programmatic information.• Analyze business trends and respond with appropriate action to obtain goals.• Build community relationships.• Write proposals for business partnerships.• Update and build content for Facebook and Twitter using Canva and other photo-editing software.• Photograph campus events.• Maximize Search Engine Optimization for brand growth.• Utilize Microsoft Office, CampusNexus, Brightspace, SharePoint, Microsoft Dynamics 365 to organize student files and events.

High pressure position that required detail oriented work in photography and sales. • Train associates in photography, sales and customer service.• Control photography within the studio and create lasting memories through outstanding experiences.• Successfully resolve customer service issues by active listening.• Analyze, create and implement business plans to successfully meet goals.• Basic accounting including cash handling, opening and closing procedures and maintaining the store's budget.• Motivate team daily.• Recruit, interview and complete onboarding paperwork for new employees including the I-9.• Ensure great experience for customers and employees.• Manage labor to utilize efficiency.• Identify gaps in performance and create a customized training plan.• Teach active listening and interpersonal sales techniques.• Utilize and Train various programs for sales and editing.

Georgia

• Deliver great photography to create lasting memories.• Building customer relations with outstanding customer service by addressing any inquiries or complaints made by the customer.• Complete on-boarding paperwork with new hires including I-9 paperwork.• Perform all opening and closing duties, handle cash and charge transactions.• Directed and supervised employees in sales, inventory-taking, and reconciling cash receipts.• Complete weekly schedules according to payroll policies.• Develop sales goals and implement creative techniques to achieve goals.• Create and implement training program for all new managers focusing store policies and procedures, photography, safety, sales and customer service using train-the-trainer principles.• Trained staff to deliver outstanding customer service.• Utilize and train on Darkroom, Photoshop, and CRM programs.• Assist in company merger by teaching the company standards throughout all brands.• Worked closely with district manager to formulate and build the store brand.• Oversee up to 29 studios when the district manager was unable to do so.• Use Microsoft Office to correctly report district numbers.

Master Of Arts - Ma, Industrial And Organizational Psychology, 3.95

Bachelor Of Arts And Science, International Relations And Affairs