Candace Joanna Defensor Email & Phone Number

Valenzuela, Ncr, Ph

Makati, National Capital Region, Philippines

Makati, National Capital Region, Philippines

Philippines

• Collaborates with clients, stakeholders, and internal teams, from project scoping to project delivery, implementation and deployment.• Directly manages operations for the Technical Division composed of Project Managers, Account Managers, and Programmers.• Works with the Company VP to establish operating and financial goals.• Develops annual business direction for the division, including financial reports, business strategies, and sales focus, to reach the target revenue… Show more • Collaborates with clients, stakeholders, and internal teams, from project scoping to project delivery, implementation and deployment.• Directly manages operations for the Technical Division composed of Project Managers, Account Managers, and Programmers.• Works with the Company VP to establish operating and financial goals.• Develops annual business direction for the division, including financial reports, business strategies, and sales focus, to reach the target revenue goals.• Assists in creating Company financial reports, such as annual budgets and projected Profit and Loss statements.• Monitors several operational metrics including sales, service quality, and resource needs.• Develops business processes and actively identifies inefficiencies to provide recommendations for process improvements across all departments.• Closely monitors internal statistics in an effort to improve team performance and revenue growth.• Formulates operational strategies and long-term plans for the optimum use of the resources within the company.• Involved in recruiting, interviewing, hiring, training, developing, and evaluating employees, as well as identifying key performance metrics for staff.• Manages 20-30 employees across different departments and divisions. Show less

Mandaluyong, Philippines

• Monitors, analyzes and strategically improves operational systems, processes, and policies in support of the company’s goals and mission.• Manage business functions and support services within the company to strategically maximize output and increase efficiencies through improvements in cross-functional processes among teams.• Performs all key project management activities, from financial forecasting, project scoping, resource planning, proposal and contract preparation, project… Show more • Monitors, analyzes and strategically improves operational systems, processes, and policies in support of the company’s goals and mission.• Manage business functions and support services within the company to strategically maximize output and increase efficiencies through improvements in cross-functional processes among teams.• Performs all key project management activities, from financial forecasting, project scoping, resource planning, proposal and contract preparation, project monitoring, management of project changes, quality assurance testing to project delivery, implementation and deployment.• Plans, coordinates and oversees the preparation and dissemination of project communications with clients, stakeholders, and internal teams.• Champions all project documentation, from project proposals, contracts, and change requests to operational documentation.• Directly oversees the project management team.• Optimizes better management reporting, information flow and management, business process and organizational planning.• Formulates operational strategies and long-term plans for the optimum use of the resources within the company as a member of the management team.• Manages quality assurance initiatives and programs. • Oversees day-to-day activities and ensures smooth and efficient Company operations.• Supervises, trains, monitors, and measures performance of staff. Show less

Makati, Philippines

Duties* Manage all recruitment, sales and training efforts* Identify new markets and sales strategies for that market

Bonfacio Global City, Taguig, Philippines

Duties* In charge of the day-to-day operations of the company* Managed the projects fulfillment of all online marketing strategies for all clientsAchievements* Successfully launched all projects to clients' satisfaction and met all project objectives

Duties* Created and executed business plans to offer our world-class service to our niche of hotels to new markets in a business-to-business sales environment.* Provided consulting services to hotel clients to help make their websites generate more revenue via the online sales and marketing channels.* Planned and executed identified strategies within the sales unit to meet the sales revenue goals.* Managed a team of sellers that sell our online reservations services to different… Show more Duties* Created and executed business plans to offer our world-class service to our niche of hotels to new markets in a business-to-business sales environment.* Provided consulting services to hotel clients to help make their websites generate more revenue via the online sales and marketing channels.* Planned and executed identified strategies within the sales unit to meet the sales revenue goals.* Managed a team of sellers that sell our online reservations services to different Hoteliers around the world.* Responsible for business analyses, professional presentations, reports and maintaining data base management for the sales force.* Continually audited and improved sales training program and materials.* Delivered all sales training for the Company.Achievements* Built and trained a world-class sales team that consistently meets revenue goals per quarter.* Successfully opened new markets outside the Philippines for the Company.* Conducted case studies, cost analysis and sales trend reports for existing and new markets for the sales team. Show less

Duties* Trained all newly hired sales force in the business, product and selling strategies of the Company.* Trained existing sales force on new strategies, systems or products.Achievements* Built the training system for the Company that is used for the sales force.* Trained the sales force on how to effectively make sales calls using the phone and email.

Duties* Managed newly trained agents for the consumer account of Sprint, a telecommunications company in the United States.* Conducted training sessions for different modules of the program.* Provided effective coaching sessions and personalized action plans for agents for their seamless transition to the production floor.

Duties* Executed strategies discussed with foreign counterparts.* Responsible for coordinating and consolidating orders for export.* Responsible for communicating with customs brokers for the delivery of goods.Achievements* Generated over Php4,500,000.00 in revenue.* Responsible for setting up the operations for exporting to the United States.

Duties* Gave directory assistance service to telecommunications companies in the United States.Achievements* Employee of the Month for two separate occasions.* Top 10 Best CSRs of the Team for most of the months since employment, and ranking first during some months.

Duties* Practicum Training * Trained in eleven departments of the hotel in a space of three months. Given the opportunity to an excellent overview of the hotel's operations and participated in all activities during my assigned time in each of the departments.extra-professional activities

Duties* In charge of getting the most qualified scholars for the program.* Responsible for the strategies and overall direction for the scholarship program.* Responsible for coordination with the different schools

Bs Hotel And Restaurant Administration, Hospitality

Highschool Degree