Candace Viden

Candace Viden Email and Phone Number

Sr Call Center Ops Engineer at Erlanger Health Systems @ Erlanger Health Systems
Candace Viden's Location
Nashville, Tennessee, United States, United States
Candace Viden's Contact Details
About Candace Viden

In the interest of exploring career opportunities within the South East; I would like to outline my expertise in Contact Center Design and telecommunication infrastructure management. Through my experience, I have gained a diverse and well-rounded background that emphasizes communication infrastructure analysis, design, routing, and management. Competent with both TDM and IPT networking infrastructure concepts and methodical with complex root cause analysis; troubleshooting to resolution. Articulate in all aspects of operational engineering, design, implementation, and maintenance. An expert in Contact Center design, vectoring, multiple skill routing, and IVR/VRU best practice policies. Accustomed to managing all aspects of communication infrastructures including vendors, contract negotiations, design, maintenance, and day to day operations of comprehensive TDM/IPT infrastructures while staying within budget.Specialties: Innovative, outgoing, professional who excels independently as well as collaboratively in a fast paced environment. I thrive on learning, and attaining goals given. Extensive experience in monitoring, maintaining, integrating, and expanding voice networks. Objectives to include optimizing client communication systems, while providing exemplary customer service and strategic planning.

Candace Viden's Current Company Details
Erlanger Health Systems

Erlanger Health Systems

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Sr Call Center Ops Engineer at Erlanger Health Systems
Candace Viden Work Experience Details
  • Erlanger Health Systems
    Sr Call Center Ops Engineer
    Erlanger Health Systems Aug 2016 - Present
  • Erlanger Health System
    Telecommunications Engineer
    Erlanger Health System Jul 2016 - Present
    Chattanooga, Tn, Us
  • Onlife Health
    Telecom Administrator
    Onlife Health May 2013 - Present
    Franklin, Tn, Us
  • Asurion
    Engineer, Ivr Process
    Asurion Aug 2011 - May 2013
    Nashville, Tennessee, Us
  • Hewlett-Packard
    Engineer, Telecommunications
    Hewlett-Packard Feb 2009 - Aug 2011
    Houston, Texas, Us
  • Clearwire
    Manager, Telecommunications
    Clearwire Feb 2008 - Feb 2009
    Bellevue, Wa, Us
  • Walgreens Health Initiatives
    Manager, Ivr
    Walgreens Health Initiatives 2007 - 2008
    Deerfield, Il, Us
  • Curascript, Inc. An Express Scripts Co.
    Manager, Telecommunications
    Curascript, Inc. An Express Scripts Co. 2002 - 2007
    Us
  • Cna Insurance
    Manager, Telecommunications
    Cna Insurance 1996 - 2002
    Chicago, Illinois, Us

Candace Viden Skills

Telecommunications Routing Voip Avaya Vendor Management Management Data Center Call Centers Unified Communications Telephony Disaster Recovery Integration Switches Cisco Technologies Call Center Avaya Technologies Wireless System Administration Troubleshooting Customer Service Ip Lan Wan Cloud Computing It Operations Contact Centers Sip Wan Vpn Service Delivery Budgets

Frequently Asked Questions about Candace Viden

What company does Candace Viden work for?

Candace Viden works for Erlanger Health Systems

What is Candace Viden's role at the current company?

Candace Viden's current role is Sr Call Center Ops Engineer at Erlanger Health Systems.

What is Candace Viden's email address?

Candace Viden's email address is ca****@****ger.org

What is Candace Viden's direct phone number?

Candace Viden's direct phone number is +161584*****

What skills is Candace Viden known for?

Candace Viden has skills like Telecommunications, Routing, Voip, Avaya, Vendor Management, Management, Data Center, Call Centers, Unified Communications, Telephony, Disaster Recovery, Integration.

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