Candace Kamper Email & Phone Number

Urbandale, IA

Des Moines, Iowa Area

Developing e-learning lessons used by volunteers at Iowa Legal Aid.

Teleworker

• Learned intricacies of driver license and motor vehicle software application to identify key training scenarios used for writing training manuals. Led 90% of in-person and web-based training sessions with state.
• Led training sessions for front-line workers and managers earning review rating of highly effective.
• Wrote and edited training manuals and exercises used for all training sessions with positive rating of exceedingly applicable by government employees.
• Established efficient process using Adobe Reader for client review of training manuals and e-learning lessons leading to on-time delivery of material.
• Customized e-learning web portal and lessons to surpass state requirements resulting in client acceptance of e-learning lessons.
• Challenged to develop communication process, partnering with the client, to assist them in understanding how the software functioned. Outcome decreased time in development of training material and increased customer.

Teleworker

• Studied and learned differences in election management software for four states. Traveled to assigned states to lead workshops in the use of all aspects of election management software.
• Developed voter registration forms Mail Merged with training data to create real-world training experience for each participant.
• Adapted training to regional differences and enthusiastically led training workshops with users in various locations leading to problem-free usage of software for election preparation and on election days.
• Recorded training sessions on lesser-used portions of election management software which provided clerks a source of reference.
• Wrote lesson plans used by trainers for core transactions of the software. Plans saved trainer preparation time allowing trainers to devote time to learning state customizations of the software.

Madison, Wisconsin Area

• Led training workshops in different counties for hundreds of clerks in the use of SVRS. Organized and assisted in workshop design, material creation, and job aids writing. Supported clerks on-site, through e-mail, and.
• Only project contractor requested to support “GOLIVE” office and Help Desk demonstrating knowledge of software and ability to communicate clearly.

Ddogeville, WI

• Launched use of Aspect scheduling software for call center. Learned use of Rockwell phone routing scripts. Established Provided high level of customer service through positive supervision and training of sales.
• Co-led team to introduce new scheduling process to call center employees, leading to 3% higher service level with no additional staff cost.
• Streamlined phone routing scripts allowing for quicker response to changing call center phone volumes.
• Led project team in establishing Returns processing center in new location saving transportation costs for handling returns.

Greater Minneapolis-St. Paul Area

• Developed, executed, and analyzed marketing strategies to achieve sales forecasts for Education Resources. Wrote training materials for new product introductions used by team. Served as liaison between publishing.
• Initiated training programs for Sales Unit and Customer Service Center to provide consistent product knowledge and service to customers. Process led to increase in customer satisfaction.

Master’S Degree, Workforce Development And Training

Bachelor’S Degree, Education