Candace Mabry Email & Phone Number

Jacksonville Beach, Florida, United States

Ponte Vedra Beach, Florida, United States

Jacksonville, Florida, United States

Jacksonville, Florida, United States

• Covered Hopper Analyst: Grain fleet, January 2018 – January 2020Oversaw single car orders and worked with the Grain desk and field to fill out the 90 car Unit trains.
• Exceeded Customer Service goals by achieving order fill at 96.4% and the idles for the fleet exceeded our goal of 18.9% to be 17.6%.
• Decreased CH car hire by $600K.
• Assisted in reducing CH from 8.9 to 8.5 DPL. By reducing our active fleet by 5% YOY we were able to improve our miles per day to 120-124.

Jacksonville, Florida, United States

• Customer Service Representative, January 2016 – January 2018Initially on Premier group, focused on key customers by volume to assist with their first and last mile and developed strong relationships. Contributed answer.
• Exceeded 80 inquiries per day during and updated all cases daily during CSXT’s conversion to PSR.

• Clearance Engineer, April 2012 – January 2016Cleared commodities from origin to destination and created new proposals for customer requests for shipment. Interfaced with customer, foreign railroads, shortlines, and.
• Collaborated with Train Master, Yard Master, Power desk, Mechanical, Operations, Waybilling, Shipper, 3rd party, Consignee to get shipment moving.
• Averaged 120 formal proposals per month.
• Served as subject matter expert in all mainframe and web based applications for handling movement.

Jacksonville, Florida, United States

• Specialist Special Projects, July 2010 – April 2012Provided Technical support for crew calling program. Supported hotel calling and user/technical support. Served on EBS Help Desk.
• Executed Crew Balancing Tool to stabilize crews to be called, reducing dead heads and missed starts.
• Contributed to team to initiate Chicago Qualification Tool. Saved CSX hours of individual influence to ensure safety that crew was up to date on all lines in Chicago network.
• Programmed Interactive Voice Response to call crew at hotels for next on duty assignment – allowed crew caller to focus on other duties.

Responded to voice help desk for a major southeastern bank, tier I support or if necessary dispatched to proper vendor or techncian. As Project coordinator created WBS and scope verifacation and control throughtout project to ensure resources wre available, timely and on budget until closure

Responsible for new sales and retention/upgrade of existing customers. Exceeded sales goals each year to belong to Circle of Excellence Club. Worked with decision makers and through technology helped streamline their business. As Installation Manager developed team of 15 men and women to contact customer to schedule job, oversaw that equipment was ordered.