Candace Tinsley, Mpa Email & Phone Number

Boston, Massachusetts

• Write and perform quality review for all legal account agreements documents for new and renewing clients.
• Develop integrated benefit descriptions based on renewal/ effective dates for approved ASC accounts and new business accounts to meet market demands.
• Maintain an updated inventory and status integrated benefit descriptions as well as maintain inventory for other contracts on BARS and Business Solutions Mailbox, meeting production dates.
• Work with Sales Account Executives to set guidelines that meet account expectations of delivery dates.

Quincy, MA

• Research and resolve Enrollment system discrepancies related to eligibility.
• Act as a liaison between Sales, Accounts, and other internal and external customers.
• Monitor and work account specific Filelink activity reports to ensure consistency between the customer and systems.
• Consistently achieve and sustain quality and productivity standards as it relates to the improvement of performance, productivity and turnaround times in relation to account and member satisfaction.
• Actively participate in team meetings, workgroups, and support continuous improvement efforts.

Quincy, MA

• Selected and graduated from the Discovery Program, mentoring with the Human Resources Department.
• Provide interim classroom support to the MAPS training team through facilitation of topics such as Hospital Choice Cost Sharing, the Service Edge Model, Delegated Member Service (DMS), Cost Estimator Tool.
• Create and facilitate role plays for new hire classes to practice taking member calls effectively by providing guidance and on the spot feedback to associates
• Display leadership capabilities by providing support and sharing best practices to peers in training lab
• Conduct peer to peer coaching sessions to improve associate performance through feedback and sharing of best practices
• Constantly exceed service, production and quality goals, including “First Call Resolution” which positively impacts team call volume and quality metrics

Greater Atlanta Area

• Greet sell and up-sell Hawks merchandise to our guests in six different stores throughout the arena.
• Control and maintain accurate merchandise inventory in six different stores throughout the arena.
• Assist in daily store operations and completing transfer forms, and preparing merchandise orders.
• Operate the cash register for all forms of; reconciled cash receipts and reports for auditing.
• Set up and prepare stores for game day events.

Master'S Degree, Public Administration

Currently enrolled at Bridgewater State University's Masters of Public Administration Program

Bs In Science, Sports Management/ Business