Candace Monnerie Email & Phone Number

Phoenix, AZ, US

Greater Phoenix Area

Process owner for the global automation streams for delivery of a next-gen AI driven front-end application project that provides a one source option for travel agents to manage inquires, quotes, bookings and invoicing. The solution design sources various external services through a connector and web extension protocol to enrich and feed responsive.

Greater Phoenix Area

• Manage a large team of six developers (seniors and QC), as well as a team of 4 key services members managing support, documentation, testing, contracts, and reporting
• Lead team of developers to present and win 2019 hack-a-thon innovation presented by Sabre and American Airlines for a new automation product that would shop hotels post invoice from Compleat as value add to the.
• Lead solutions architect for mid-office functionality of Upside Travel and Melon/FCMB online tool ticketing
• Development and process flow subject matter expert for Corporate Traveler and all SME brands across Compleat and data scrape
• Taught and designed several training modules for best practices, brightness of future, onboarding, and internal development
• Admin support and conducted several demos for application services (Minerva/FCOS/Compleat) to internal and external teams

Greater Phoenix Area

Greater Phoenix Area

Atlanta Metropolitan Area

• Experienced travel technology developer and business analyst, specializing in creating and troubleshooting medium to complex routines and proprietary web service applications. Objective to increase agent productivity.
• Autonomous worker with little supervision exceeding productivity and service metrics against other team members
• Strong application of consult and technology solutioning in cross-functional teams internally, as well as external vendors for full development cycle
• Designed and taught several training modules on development best practices, onboarding, and demo for platform web services application and SAP Concur Compleat
• Served as subject matter expert and liaison on proprietary user interface
• Global project solutions architect for Mid-office and online tool implementation and support services

Atlanta Metropolitan Area

Cumming, Georgia

• Multi-line contract service specializing in strategic planning and events management for start-up and existing business ventures.
• Strong application use of Salesforce and QuickBooks to track and forecast sales, build pipeline, manage timelines, and financial reporting
• Efficiently managed event planning, merchandising, and catering for five Forsyth County theatre production shows and competitions with more than 300 participants resulting in 130% increase in profits from pervious vendor
• Full-cycle creation of a public school theatre Booster non-profit organization, including establishment of corporation, 501c(3) status, financial reporting, bylaws, budget, social media, and board creation
• Managed retail brick and mortar store and online antique marketplace. Focused application on inventory purchases through auctions, ads and contract services
• Regional sales and marketing representative for a well-known National chalk paint company- VanGogh Paints

Gainesville, Georgia

• Responsible for all daily operations, including human resource management, public relations, fiscal management, licensing and regulatory compliance, safety/quality assurance and fundraising for 75-member non-profit.
• Directed the developed of re-branding campaign resulting in creation of new strategic goals to increase revenue, address member retention rates, build target audience, and design progressive multimedia package.
• Served as public relations spokesperson and designed several advertising and copy layouts for print, online, radio, and television, including press releases, banners and regional television commercials.
• Managed event planning of vendors, venue, and budget for 6 professional orchestra performances, including catering, advertising, musicians, tickets, and technicians with a budget of up to $50,000 for more than 1,500.
• Created and developed employee relations program using intranet connectivity. Managed labor relations and acted as liaison for union negotiations for collective bargaining agreement with local AFM Union, musicians, and.
• Performed and supervised financial reporting including internal audits, tax preparation, payroll, budget financials, accounts payable, receivables and cost analysis forecasting.

Paris, France

• Developed and managed international bilingual eCommerce antique business. Established market share product of 65% within first year of launch using innovative shopping platform and custom website design focused on.
• Received 100% positive customer satisfaction survey on 400 transactions
• Advanced HTML/CSS, PHP, Visual Basic, and Adobe Photoshop application
• Created bi-weekly newsletter for increased customer frequency of purchase, increasing brand awareness and relational database by 40% over one year
• Logistics coordination and export of all goods within Europe and global marketplace
• Managed budget, sales performance, cost analysis, and data warehousing using SQL

Atlanta Metropolitan Area

• Travel manager for on-site software headquarters and floating manager for various satellite offices.
• Responsible for securing sensitive information handled, and mentoring staff and weekly reporting with proficiency.
• Certified and organized collection of MIS and ARC reports for accuracy
• Designed and conducted several training modules on company travel policies and managed training of new hires. Post survey resulted
• in 90% approval rate of course content and engagement criteria

Marietta, Georgia

• Worked as a corporate reservations agent for several key organizations, specializing in international destinations and back-office/GDS support. Providing all aspects of the travel process, including air, hotel, rental.
• Facilitator for GDS/GDS down links for office and cliental portal software.
• Group lead coordinator for several groups/meetings of more than 100+ attendees, including negotiation of venue, hotel vendors, catering, and transportation.
• Organized several contracts for discounts and soft-dollar accrual

Norcross, Georgia, United States

Managed hotel headquarters' corporate travel program for executive C-suite travelers, specializing in international travel and concierge services. Developed in-house travel monthly publication - Travel Forecast.

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Certificate

Aa

Certificate

Diploma

Master Of Technology - Mtech