Sap Education Coordinator
- Estimate time required to create and update content with SAP- Liaise with vendors, functional experts and users for system enhancements- Work with SAP experts to make SAP documents more user friendly- Assist Project Manager to identify the SAP education requirements- Liaison between SAP users and SAP experts- Uphold audit controls on SAP system access- Distribute SAP related Remedy/Service now help desk tickets to the appropriate SAP support sub-team- Coordinate items such as updating content, booking training facilities, advertising course offerings, managing the registration process, and distributing and analyzing training evaluations- Assist with the design of our revamped Global SAP website in Lotus Notes- Build, review, improve and sustain the integrity of the Global SAP website in Lotus Notes- Organize and provide input to Business User Acceptance Testing on Global SSC Website• Maintain SAP education team standards, processes, and tools such as our training need; assessments, evaluations, and curriculum paths- Administering the mandatory SAP online courses in my GPS- Manage and analyze reports on website traffic and the education materials ownership strategy- Assist in the quarterly capacity planning for Remedy/Service Now tickets, SAP enhancement requests, and projects enhance training documentation usability appearance- Work with external groups to find answers solutions to website, development issues (e.g, telephone and meetings)