• Account manager of 50% (200+) of the US College Network (Eastern US) communicating with all levels of stakeholders from Provosts to Presidents to measure performance and compliance• Develop a new strategy for prospecting schools and handling escalations from HR, and employed automated processing for 5000+ surveys of interest saving 72+ hours of team resources• Coordinate with Public Policy on expansion of our site network, working closely to onboard new educational providers matching the growth of the eligible population, onboarding 8 new partners• Delivering results for our global population of 700,000+ eligible employees by analyzing the data, metrics, and compliance of our whole school network and taking corrective action or amplification support to ensure our collective goals are met• Achieved 100% compliance within my portfolio of schools for data request reviews and retained 99% of the schools based on meeting a success metrics bar

• Account manager of 32% of Pathways external educational partners globally, with 1200+ educational programs, communicating with all levels of stakeholders from CEOs to Specialists to ensure smooth operations including risk assessments, compliance, and success• Develop proposal review and tracking process for 200+ educational partners, onboard and train, conduct monthly business reviews, enforce quality standards, and address educational stakeholder needs• Manage Program Specialists in all execution daily tasks, projects, and process improvement work, while providing coaching, training, and performance reviews, responsible for setting key performance indicators (KPIs), and onboard and train 13 Program Specialists (54% of hourly employees across the Career Choice team in 2021)• Interim ownership of Administration and Business Services Field of Study globally representing 11% of all global pathway programming. Develop and managing innovative hiring pathways to new career opportunities for our associates within this field of study.

• Upskill eligible Associates by delivering the Career Choice benefit to the Northeast, Ohio, Kentucky and Indiana regions• Train 31% of the FC HR-POCs in marketing, site specific data tracking, escalation resolution and provide career development mentoring during their tenure in the stretch role of Career Choice POC • Develop SOPs and training materials encompassing the end-to-end work of the Career Choice Education and Execution team, incorporating external and internal stakeholders• Drive enrollment, completion, and transition through a rigorous educational provider selection process, a robust marketing plan, and data and anecdotal analysis of the experience

• Engage daily in Project Management to improve processes across the customer experience, managing stakeholder relationships from all levels• Train and mentor acting and new onboarding Project Managers• Analyze data for project curation and development, mining for accuracy, precision, and validating systemic issues• Provide opportunities for CSCA partner teams by identifying potential Anecdotes and Gembas • Curate collected issues for analysis and identification of root cause customer problems• Drive improvements by effectively influencing without authority

• Engage daily in the process of improving the accuracy and efficiency of ECR resources (KC Feedback Team)• Train and mentor seasonal and permanent new hires to ensure proper handling of contacts, identifying systemic issues, and advocating for our customers• Audited seasonal employees contact handling through Peak to identify areas of improvement, egregious contact handling, and provide coaching notes for managers• Engage public relations and legal teams on privileged and confidential contacts ensuring the best resolution for the customer and the business• Identify opportunities, deep dive for solutions and engage stakeholders to implement process improvements• Be the voice of the customer to effect positive changes that improve their experiences

Developed and executed integrated marketing content strategies to increase alumni and donor engagement levels. Collaborated with cross-functional teams to create compelling and informative content for multiple channels including blogs, email campaigns, mailings, and website pages. Conducted market research to identify alumni and donor interests, concerns and created targeted content that addressed each. Managed content calendars and editorial schedules to ensure timely and accurate delivery of marketing materials, resulting in improved brand consistency and increased engagement.

Developed and spearheaded the small business entrepreneurial program designed to advance the work and products of over 100 businesses across 13 Appalachian states through a direct mail catalog and online business. Curated a nationally distributed catalog of 600+ products to a mailing list of 500,000 donors. Effectively administered an $800,000 annual budget. Successfully organized and executed multiple outreach events that attracted over 100 attendees and raised awareness about the organization's mission. Operations manager for all warehouse activities including workflow planning, inventory, and logistics.

Spearheaded recruitment efforts for the preschool and elementary school divisions, fostering strong relationships with prospective parents and guiding them through the admissions process. Conducted informational sessions, tours, and open houses to showcase the school's unique educational offerings and values, effectively addressing parents' concerns and inquiries. Collaborated with the marketing team to develop compelling admission materials, including brochures, presentations, and online content, resulting in a more cohesive and impactful communication strategy. Led the review and evaluation of applications, assessing candidates based on academic achievements, extracurricular involvement, and alignment with the school's mission and ethos. Fostered strong partnerships with feeder schools, community organizations, and educational consultants, expanding the school's network and outreach efforts. Assisted in the development of the annual admissions budget, effectively managing resources to achieve enrollment targets while optimizing cost-efficiency. Participated in all strategic planning for the School at-large, including being the liaison for the Board for Trustees for elementary school parents.

Orchestrated captivating and informative on-campus events catering to prospective students and parents, resulting in a 25% increase in attendance and a 15% rise in application submissions, resulting in the largest class in school history. Supervised and mentored a team of student tour guides, fostering their professional growth and enhancing the quality of campus tours, thereby creating a positive and engaging experience for visitors. Strategically traveled to diverse regions for recruitment purposes, presenting the unique educational offerings of the college to high schools, college fairs, and community events, leading to a geographically diverse applicant pool. Managed the admissions process for international applicants, offering personalized guidance on visa requirements, documentation, and cultural transition. Collaborated closely with the Alumni Affairs team to co-plan and execute fundraising events, creating opportunities for prospective students and their families to interact with alumnae and building a sense of community and support. Actively participated in strategic planning sessions, contributing insights and ideas to enhance the college's admissions and enrollment goals.