Candace Wyant Email & Phone Number

Palm Springs, Ca, Us

Palm Springs, Ca, Us

Vionic Group

Palm Springs, Ca

Contribute to multiple special projects for Managed Healthcare company; focus on utilizing Lean methodologies, leading cross-functional communication and accountability, maintaining project management best practices, and improving reporting; quantify and interpret data from call center reporting for directors review, analyze and prepare data statistics for quarterly vendor report. Tracking,trending, and reporting on COVID 19 patient data.Led project to create company-wide training and curriculum across 12 departments, identified subject matter experts, and outlined new training calendar with 192 classes for delivery and approval to management; new trainings allowed for more knowledgeable staff, eliminated historical knowledge and operational silos, and minimized communication and production delays. Project managed transition of complex case management operations to new department, worked with leadership to lead initial due diligence on technology and business operations, developed project documentation, integration plans, timelines, resource requirements, personnel structures, and go-live implementation and training schedules.

Managed software implementations in a SaaS /Cloud computing environment.Managed multiple, concurrent complex projects ensuring quality, on time and on-budget implementations.Planned, managed, and communicated the progress of the project, achieved project milestones and maintained momentum of the project.Utilized a mix of global resources within a matrix environment to ensure maximum productivity.Set and managed customer expectations regarding; project scope and timeline, Ceridian and customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organizational readiness.Presented and managed sign-off of key milestones and deliverables, including project kick-off, project plan, status report, steering committee report, change requests, user acceptance testing, support transition, and project closure.

San Diego, Ca

Avis Budget Group AccountLed projects related to launch of large-scale Voice over IP (VOIP) networks and database maintenance for national rental car company; managed cross-functional teams, developed and maintained project timelines, partnered with vendors, worked with stakeholders to review and approve deliverables, and acted as liaison to customer. Directed all project resources, identified and resolved roadblocks and issues, and led project launch processes for smooth deployment and post-launch support; maintained on-time and on-budget project deliveries, while successfully completing over 500 new client projects in 2016 alone, resulting in over $1M in new revenue. Responsible for maintaining Service Level Agreements (SLAs) with customer, created and maintained customized reporting for client’s executive management team; served as advocate between clients, vendors, and internal organizations, and crafted project metrics for monthly review reports for delivery to client and company leadership. Led improvements to business and project processes to close gaps and eliminate redundancies, enabled streamlining of project management and execution; reduced needed Project Managers from three to one, improving delivery times, and reducing total labor and resource costs. Developed and deployed new customized ordering process, partnered with customer to determine needed information, and worked with web developer to create new online form and integrated in to project management processes; eliminated email requests, improved information accuracy, and launched new change tracking feature. Spearheaded billing database cleanup project, audited client network activity logs, and compared to service billing records to determine proper disconnect actions to save clients from unsuspecting costs.

Frederick, Maryland

American International Group (AIG) AccountSelected for project to partner with new Program Manager on planning and launch of over 250 WAN, LAN, and Managed Services setups at client locations; partnered with customer to determine business requirements, crafted project plan, schedule, and SLA reporting while matrix managing cross-functional team.Developed new network reporting to maintain SLAs, measured network and site performance, issue resolution, timeframes, and project turn up; quickly resolved issues at troubled sites, and upsold equipment and services, leading to increased project revenue.

Frederick, Md

Time Warner Cable AccountLed rollout of digital phone networks in 27 national markets and transfer of 800,000 digital subscribers; managed project plan and timelines, led status meetings with clients and stakeholders, and identified and escalated issues.Assembled team of subject matter experts (SMEs), negotiated schedule and deliverables with client, and prioritized responses to change requests and consulted with client regarding expectations.Met all project goals and milestones, successfully avoiding customer penalties upwards of $432,000 per month.

Frederick, Md

Avis Budget Group AccountManaged migration of WAN routers and LAN switches in 2000 remote offices within 90 day timeframe; established and monitored schedule, led daily calls on migration progress, and documented, escalated, and resolved all issues. Exceeded project goals and milestones, successfully avoiding customer payouts to previous provider.