Can Demirağ Email and Phone Number
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Can Demirağ personal email
Better is Possible! We create value together for better performance, a better experience, and better management! 🚀You can reduce your costs, increase efficiency and sales, strengthen customer experience, decrease turnover by improving employee experience, enhance management and strategic alignment, and boost your innovative solutions and agility.We offer all our services customized to your needs, presented in an interactive and memorable way, aligned with your strategic perspective.⭐Contact Center Setup and ImprovementWe enable you to elevate your performance and experience through Call Center Setup (Infrastructure, Processes, and Personnel), Call Center Scoring and Analysis Processes, and Call Center Improvement efforts.⭐Process Design, Management, and ImprovementWe strengthen your corporate structure through the zero-based design of your business processes, documentation of existing processes, analysis, and improvement of business processes, FTE calculations for all departments, and Risk-Impact Analyses.⭐Experience Design and MeasurementWe measure the experience scores of Call Centers, Communication Centers, Websites, and all points touching the customer. We reinforce the design from the perspectives of Customer Experience (CX) and Employee Experience (EX).⭐Innovation and Entrepreneurship InitiativesWe support innovation strategy workshops, the setup of innovation systems, preparation, and facilitation of programs and competitions, and provide Lean Startup and Problem-Solving support for corporate entrepreneurship initiatives.⭐Keynote Speaking, Mentoring, Meetings/DinnersServices include keynote and motivational speaking at company meetings and dinners, meeting facilitation, startup and scaleup mentoring, and Insurance Process Consulting.⭐Corporate TrainingsInteractive and memorable training tailored to your organizational goals: Management Skills and Leadership, Personal Development, Communication Skills, Sales-Marketing, Call Center, Finance-Accounting, Human Resources, and Technical.PLEASE CONTACT US;⭐ Linkedin: https://www.linkedin.com/company/consultsaga💻 Website: https://www.consult-saga.com✉️ Email: info@consult-saga.com📞 Phone/Whatsapp: 0 (216) 709 78 41
Consult Saga
View- Website:
- consult-saga.com
- Employees:
- 8
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Kurucu | Danışman | EğitmenConsult SagaAtaşehir, İstanbul, Tr
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Founder | Consultant | TrainerConsult Saga Feb 2021 - Presentİstanbul, Türkiye- Value-added consultancy services in the areas of Contact Center (Call Center) Services, Process Management, and Experience Design.- Corporate, interactive, and memorable training programs in the main categories of Leadership, Personal Development, Communication & Effective Presentation, Sales & Marketing, Human Resources, Accounting & Finance, Contact Center & Operations, Technical Training.
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Group Manager / Operations, Claims, Solution & Call CenterCigna Finans Emeklilik Ve Hayat A.S. Jun 2014 - Feb 2021Istanbul, Turkey- Managed Life & Pension Operation, Claim Management, Quality Management, Customer Solution Center & Call Center Teams, in line with the company objectives. - Successfully led a team of 80 employees, with 6 direct reports.- During all the years he worked, he achieved his personal and team goals with performance above expectations. -
Manager / Customer Contact Center, CccBnp Paribas Cardif Emeklilik Jul 2013 - Jun 2014Istanbul, Turkey- Managed Call Center / Customer Service operation performance, in line with the quality and financial targets.- Leaded and coached his team with company objectives.- Developed actions to improve internal and external customer satisfaction, and to improve the quality of service in the field which he is responsible of.- Reported the objectives and performance of the department regularly.- Took an active role in business development process, taking part in different projects. -
Asst. Manager / Life & Pension Operations CenterAxa Sigorta Dec 2010 - Jul 2013Istanbul, Turkey- Led a team of 12 people responsible for operations- Managed and coordinated the operational and customer services for life & pension products.- Rearranged and developed the work flow of the operation center processes.- Planned the resources for the operation team- Transformed the department from a single operation center to a multi channel contact center structure which covers requests from different contact points. - Designed, built and integrated the IVR, internet branch & new call center services. Managed the new structure successfully -
Asst. Manager / Operational ExcellenceAxa Sigorta Jul 2009 - Dec 2010Istanbul, Turkey- Increased the operational efficency by minimizing inputs, maximizing outputs and shortening the processes.- Measured the processes with appropriate tools. Developed projects for operational efficiency and effectiveness. - Managed the Operational excellence portal, evaluating the employee ideas, developing projects and implementing. - Trained about the newly developed operational excellence projects.- Integrated the customer centric approach into company processes.
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Managing PartnerKrep Danışmanlık Jun 2006 - Jul 2009Istanbul, Turkey- He led the company that provides internet design and software services to corporate companies and individuals.- Made customer visits to sell the company's services and provided after-sales service.- Prepared customer tracking and relationship management (CRM) software for smooth and timely progress of company activities. (MS Access)- He led a team of designers and software developers of 4 people.- Performed the needs analysis of the projects, ensured the communication between the customer and the designer, and ensured the perfect completion of the projects.- Established international connections for server and domain operations. Provided the coordination for bugs and improvements.
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Asst. Manager / Alternative Distribution ChannelsGaranti Emeklilik Jun 2002 - Jun 2006Istanbul, Turkey- Took responsibility for marketing activities on all alternative distribution channels such as website, intranet site, call center. - He managed internet (web sites, internet branch, emailing, internet sites of group companies), Call Center and SMS sending work.- Conducted the relations with design and communication companies, made arrangements.- Managed the Internet Branch & Online Sales project- He set up the Call Center Telemarketing team. He prepared call center sales scripts.- Participated in all marketing processes actively. He developed the announcement and lead generation processes through alternative distribution channels for new marketing campaigns. Reported and analyzed the results. - He performed budget & planning works for alternative distribution channels. -
Specialist / MarketingErel Teknoloji Grubu Mar 2002 - Jun 2002Istanbul, Turkey- Took role in all kinds of strategic marketing activities, mostly in idea generation and proposals.- Took role in the creation & development process of marketing plan.- He prepared price, market, customer analysis and feasibility studies. - Managed the website design process. He performed all system tests. - He prepared and regularly updated the website content. Worked on internet marketing projects.- Created the press/broadcast companies database to be used in public relations activities. - He investigated new markets for current products. Provided leads for the sales team.
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Specialist / Tele-SalesBorusan Oto Dec 2001 - Mar 2002Istanbul, Turkey- He contacted with potential and current customers on the phone, directed them to the person concerned, regarding any new demands or any complaints about the products or services.- Directed the customers to the sales team who had any potential. Followed up the processes to the end.- Planned the allocation of telephone calls among the tele-sales team.- Reported the team activities daily and weekly.
Can Demirağ Skills
Can Demirağ Education Details
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Grade Average: 2.75/4.00 -
Grade Average: 4.59/5.00
Frequently Asked Questions about Can Demirağ
What company does Can Demirağ work for?
Can Demirağ works for Consult Saga
What is Can Demirağ's role at the current company?
Can Demirağ's current role is Kurucu | Danışman | Eğitmen.
What is Can Demirağ's email address?
Can Demirağ's email address is ca****@****rag.com
What schools did Can Demirağ attend?
Can Demirağ attended İstanbul Teknik Üniversitesi, Samsun Anadolu Lisesi.
What are some of Can Demirağ's interests?
Can Demirağ has interest in Internet, Computers, Tennis.
What skills is Can Demirağ known for?
Can Demirağ has skills like Crm, Insurance, Management, Call Center, Team Management, Business Development, Training, Operations Management, Sales, Call Centers, Pensions, Marketing.
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