Can Demirağ Email & Phone Number

Ataşehir, İstanbul, Tr

İstanbul, Türkiye

- Value-added consultancy services in the areas of Contact Center (Call Center) Services, Process Management, and Experience Design.- Corporate, interactive, and memorable training programs in the main categories of Leadership, Personal Development, Communication & Effective Presentation, Sales & Marketing, Human Resources, Accounting & Finance, Contact Center & Operations, Technical Training.

Istanbul, Turkey

- Managed Life & Pension Operation, Claim Management, Quality Management, Customer Solution Center & Call Center Teams, in line with the company objectives. - Successfully led a team of 80 employees, with 6 direct reports.- During all the years he worked, he achieved his personal and team goals with performance above expectations.

Istanbul, Turkey

- Managed Call Center / Customer Service operation performance, in line with the quality and financial targets.- Leaded and coached his team with company objectives.- Developed actions to improve internal and external customer satisfaction, and to improve the quality of service in the field which he is responsible of.- Reported the objectives and performance of the department regularly.- Took an active role in business development process, taking part in different projects.

Istanbul, Turkey

- Led a team of 12 people responsible for operations- Managed and coordinated the operational and customer services for life & pension products.- Rearranged and developed the work flow of the operation center processes.- Planned the resources for the operation team- Transformed the department from a single operation center to a multi channel contact center structure which covers requests from different contact points. - Designed, built and integrated the IVR, internet branch & new call center services. Managed the new structure successfully

Istanbul, Turkey

- Increased the operational efficency by minimizing inputs, maximizing outputs and shortening the processes.- Measured the processes with appropriate tools. Developed projects for operational efficiency and effectiveness. - Managed the Operational excellence portal, evaluating the employee ideas, developing projects and implementing. - Trained about the newly developed operational excellence projects.- Integrated the customer centric approach into company processes.

Istanbul, Turkey

- He led the company that provides internet design and software services to corporate companies and individuals.- Made customer visits to sell the company's services and provided after-sales service.- Prepared customer tracking and relationship management (CRM) software for smooth and timely progress of company activities. (MS Access)- He led a team of designers and software developers of 4 people.- Performed the needs analysis of the projects, ensured the communication between the customer and the designer, and ensured the perfect completion of the projects.- Established international connections for server and domain operations. Provided the coordination for bugs and improvements.

Istanbul, Turkey

- Took responsibility for marketing activities on all alternative distribution channels such as website, intranet site, call center. - He managed internet (web sites, internet branch, emailing, internet sites of group companies), Call Center and SMS sending work.- Conducted the relations with design and communication companies, made arrangements.- Managed the Internet Branch & Online Sales project- He set up the Call Center Telemarketing team. He prepared call center sales scripts.- Participated in all marketing processes actively. He developed the announcement and lead generation processes through alternative distribution channels for new marketing campaigns. Reported and analyzed the results. - He performed budget & planning works for alternative distribution channels.

Istanbul, Turkey

- Took role in all kinds of strategic marketing activities, mostly in idea generation and proposals.- Took role in the creation & development process of marketing plan.- He prepared price, market, customer analysis and feasibility studies. - Managed the website design process. He performed all system tests. - He prepared and regularly updated the website content. Worked on internet marketing projects.- Created the press/broadcast companies database to be used in public relations activities. - He investigated new markets for current products. Provided leads for the sales team.

Istanbul, Turkey

- He contacted with potential and current customers on the phone, directed them to the person concerned, regarding any new demands or any complaints about the products or services.- Directed the customers to the sales team who had any potential. Followed up the processes to the end.- Planned the allocation of telephone calls among the tele-sales team.- Reported the team activities daily and weekly.

Bachelor Degree, Management Engineering, Grade Average: 2.75/4.00

Activities and Societies: Thesis Subject: Neuro Linguistic Programming (NLP)

High School Diploma, Grade Average: 4.59/5.00