Candi Ruffner Email & Phone Number

Allen Park, Mi

Supervise employees in the Student Support Services area (OneStop office, library resources, learning support, tutoring, educational counseling, and academic resource personnel). Implement and maintain oversight for compliance with academic policies and procedures, along with the administration of the student code of conduct and other related policies and procedures. Advise students on issues and questions regarding student-related policies. Oversee the administration of student grievances regarding academic affairs. Consult with Deans, Department Chairs, and Program Directors regarding student issues.• Lead retention and persistence efforts on campus for student success• Promote and foster an environment of ethical behavior, personal accountability, and civility• Lead development and implementation of key performance indicators relative to student success to identify potential trends, as well as development opportunities • Facilitate the prioritization and completion of projects, working with the multiple goals and drivers of both internal and external stakeholders • Work collaboratively with all members of the Student Affairs team to develop and offer programs, workshops, trainings, learning communities or other developmental resources to support student success • Collaborated on a system committee to develop a OneStop Office to combine Academic Advising and Financial Services into one department• Implemented the Student Ambassador program• Unity Council Chair at the Allen Park campus

In this role, I was responsible for hiring, training, mentoring, managing and evaluating the financial aid staff. I worked with the financial aid leadership team to develop Baker College policies annually. Ensuring compliance with Federal, State, and Institutional regulations was a top priority with this position. • Set priorities, led workflow and adapted to continuous process changes • Presented high school workshops to parents and students on financial aid preparation• Developed a plan to combine the Financial Aid and Business Offices across the Baker College system

Allen Park, Mi

• Assisted with the monitoring of federal, state and local grants, scholarships and loan programs• Answered questions about tuition and fees associated with enrollment • Counseled students with completion of financial aid and loan paperwork and answer questions regarding financial aid including grants, scholarships, loans, work-study, etc. • Informed students and families about payment plans, due dates, and payment options.• Managed the Federal work-study budget• Receipted student payments • Provided general Satisfactory Academic Progress advising • Assisted students with financial services functions, such as transactions, Barnes and Noble credit balances, collection of third party service paperwork, etc. • Provided students information regarding the impact of withdrawal/drops on financial aid and account balances

Master Of Business Administration - Mba, Management

Bachelor Of Business Administration - Bba, Accounting