Candi Soltero Email & Phone Number

Philadelphia, Pennsylvania, United States

• Led a team of 12 Account Managers and Project Manager in development and execution of client specific account plans focused on meeting the client’s satisfaction in: Service Delivery, Performance Expectations, Growth in.
• Led all year end planning for client team projects including tracking, reporting, and providing overall status to executive leadership through the life cycle of the projects. Presented and trained all Account Managers.
• Led focused groups of 10 Account Managers in updating operational documents such as Post Client Agreement. Which included user guides, questionnaires, project plans and training, achieving legal approval and.
• Partnered with other business units and effectively resolve customer issues and inquires, implement new business, and design custom solutions that meet needs of the customer.
• Provided support to Vice President by delegating annual strategic goals to Account Managers and ensuring metrics are met.
• Assisted Vice President by working with Account Services leadership with development, management, and meeting of business segment’s yearly budget.

San Diego

• Managed a team of Account Managers and Project Manager assigned to the East Coast Region serving Medicaid, Marketplace, Medicare, Employer groups and Commercial lines of business. Attended client meetings to provide.
• On an annual basis would oversee approximately 200 client team projects, provided guidance, assisted with escalation to provide successful resolution. Ensuring all projects were completed timely for January 1st go live.
• Participated in corrective action plans to support operational improvements and led focus groups up to 10 Account Managers to update questionnaires, user guide, and project plans.
• Provided training on updated documents to over 40 Account Managers at All Hands Meeting.
• Promoted to Director of Account Management Services.

• Managed a dedicated and extended operational client team working towards securing the client renewal. Led Commercial, Medicaid, TPA and Part D implementations by employing project management life cycle methodology and.
• Participated and completed stretch assignments within the Implementation department.
• Onboarded a large high profile Health Plan with multiple lines of business and over 1.1 million members successfully as part of the stretch assignment.

Project Management

Pharmacy Technician, Pharmacy- Active, Honors