Candia Nelson Email and Phone Number
Candia Nelson work email
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Candia Nelson personal email
Detail oriented and analytical professional with two years of expertise in the areas of IT support, network infrastructure, hardware and software applications. Highly experienced in serving on the front line leading and facilitating the identification, definition, and resolution of simple and complex technological issues. Committed to remaining abreast of industry trends and best practices assuring the highest level of security and support to keep businesses running effectively and efficiently meeting their identified performance objectives.
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Founder And PresidentSoft Logic | Aidnac LlcMeridian, Ms, Us
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Workforce SpecialistThe National Society Of Leadership And Success (Nsls) Sep 2024 - PresentUnited StatesResponsible for providing real-time and intraday oversight of contact center tools, queues, resources, and staff; this position ensures the contact center meets its goals for handling customer inquiries on time.
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Ai Writing EvaluatorOutlier Apr 2024 - PresentRating the quality of AI-generated writing on rubrics such as factuality, completeness, brevity, and grammatical correctness. Reviewing the work of fellow human writers.Responding to prompts with top-tier original writing. -
Repair TechnicianAidnac Llc Jan 2022 - PresentMeridian, Mississippi, United StatesComputer and tablet repair, maintenance, and upgrades.
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Workforce Management Real Time AnalystTtec Sep 2019 - Sep 2024• Provide real-time monitoring via available tools and workforce management techniques to make intraday adjustments to maximize resource efficiency and achieve service level goals/business objectives at 70% • Short-range forecasting of call volume, AHT, and shrinkage at weekly, daily, and incremental interval levels • Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals/business objectives for a multi-site operation • Support various lines of business by serving as the first point of contact for help requests and as an escalation point for holidays, socio-economic impacts, system issues, projects, and initiatives ensuring full, proper functionality to reduce organizational downtime by an average of 10% • Lean Six Sigma Yellow Belt Certification & Certified Trainer -
Chat AssociateTtec Sep 2019 - Mar 2020Concord, NcHandle customer inquiries and complaints. Provide information about the products and services. Troubleshoot and resolve product issues and concerns. Document and update customer records.Develop and maintain a knowledge base of the evolving products and services.
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Assistant Bakery ManagerThe Fresh Market Oct 2015 - Sep 2019Charlotte, North Carolina Area• Established strategic goals based on pertinent business, financial, service, and operation standards • Accomplished financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions • Facilitate the training of new and continuing staff by identifying learning needs and affording education opportunities to support continued professional growth and enhanced performance across the organization • Updated training procedures in dept. and sent as a trainer for the Grand Opening of 2 stores -
It Helpdesk InternshipAtrium Health Jan 2018 - Dec 2018Concord, North Carolina, United States• Established and maintained stable, reliable network environments by creating and enforcing standardized IT policies and procedures that supported 100% compliance with industry best practices and compliance, with any information-security regulatory requirements. • Assisted technical support for hospital staff while maintaining HIPAA guidelines • Installed and configured hardware and software components to ensure usability • Troubleshooted hardware and software issues ensuring electrical safety standards were met -
Store ManagerCrossroads Liquor Jan 2011 - Sep 2015Rose Hill, Ms• Recruit, train, supervise, and appraise staff. Manage budgets. Maintain statistical and financial records. • Created inventory and ordering system utilizing Excel and Access. -
Residential AssistantBarber National Institute Sep 2005 - Oct 2009Erie, Pennsylvania Area• Maintain appropriate medical and behavioral documents. Administer medications. Teach new life skills. • Assist individuals in achieving their goals and participating fully in community events and activities. -
Insurance ProducerIon Health, Inc. 2001 - 2004Erie, Pennsylvania Area• Enroll members into health care programs while maintaining HIPAA regulations. • Make and receive calls to customers addressing any questions or concerns to maintain member satisfaction. • Manage Out-Reach Office including clothing and diaper drive items, enrollment forms and assist off-site representatives.
Candia Nelson Skills
Candia Nelson Education Details
Frequently Asked Questions about Candia Nelson
What company does Candia Nelson work for?
Candia Nelson works for Soft Logic | Aidnac Llc
What is Candia Nelson's role at the current company?
Candia Nelson's current role is Founder and President.
What is Candia Nelson's email address?
Candia Nelson's email address is cn****@****ttec.nl
What schools did Candia Nelson attend?
Candia Nelson attended Rowan-Cabarrus Community College, Rowan-Cabarrus Community College, Rowan-Cabarrus Community College.
What skills is Candia Nelson known for?
Candia Nelson has skills like Information Technology, Computer Forensics, Social Media, Public Speaking, Active Directory, Cybersecurity, Intrusion Detection, Salesforce, User Experience, Web Design, Blogging, Digital Media.
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