Candia Nelson Email & Phone Number

Meridian, Ms, Us

Meridian, Ms, Us

United States

Responsible for providing real-time and intraday oversight of contact center tools, queues, resources, and staff; this position ensures the contact center meets its goals for handling customer inquiries on time.

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Meridian, Mississippi, United States

Computer and tablet repair, maintenance, and upgrades.

• Provide real-time monitoring via available tools and workforce management techniques to make intraday adjustments to maximize resource efficiency and achieve service level goals/business objectives at 70% • Short-range forecasting of call volume, AHT, and shrinkage at weekly, daily, and incremental interval levels • Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals/business objectives for a multi-site operation • Support various lines of business by serving as the first point of contact for help requests and as an escalation point for holidays, socio-economic impacts, system issues, projects, and initiatives ensuring full, proper functionality to reduce organizational downtime by an average of 10% • Lean Six Sigma Yellow Belt Certification & Certified Trainer

Concord, Nc

Handle customer inquiries and complaints. Provide information about the products and services. Troubleshoot and resolve product issues and concerns. Document and update customer records.Develop and maintain a knowledge base of the evolving products and services.

Charlotte, North Carolina Area

• Established strategic goals based on pertinent business, financial, service, and operation standards • Accomplished financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions • Facilitate the training of new and continuing staff by identifying learning needs and affording education opportunities to support continued professional growth and enhanced performance across the organization • Updated training procedures in dept. and sent as a trainer for the Grand Opening of 2 stores

Concord, North Carolina, United States

• Established and maintained stable, reliable network environments by creating and enforcing standardized IT policies and procedures that supported 100% compliance with industry best practices and compliance, with any information-security regulatory requirements. • Assisted technical support for hospital staff while maintaining HIPAA guidelines • Installed and configured hardware and software components to ensure usability • Troubleshooted hardware and software issues ensuring electrical safety standards were met

Rose Hill, Ms

• Recruit, train, supervise, and appraise staff. Manage budgets. Maintain statistical and financial records. • Created inventory and ordering system utilizing Excel and Access.

Erie, Pennsylvania Area

• Maintain appropriate medical and behavioral documents. Administer medications. Teach new life skills. • Assist individuals in achieving their goals and participating fully in community events and activities.

Erie, Pennsylvania Area

• Enroll members into health care programs while maintaining HIPAA regulations. • Make and receive calls to customers addressing any questions or concerns to maintain member satisfaction. • Manage Out-Reach Office including clothing and diaper drive items, enrollment forms and assist off-site representatives.

Associate Of Arts And Sciences - Aas, Cybersecurity, 3.846

Activities and Societies: Sigma Alpha Pi

Associate Of Arts And Sciences - Aas, Cybercrime And Digital Forensics, 3.846

Diploma Of Education, System Administration, 3.846