Candice A. Jackson, Ms, Pmp®, Psm-1 Email and Phone Number
As a seasoned professional with a rich tapestry of roles across diverse sectors, I bring a unique blend of leadership, strategic insight, and a deep commitment to fostering inclusive environments. My career journey has been defined by a passion for driving impactful initiatives and championing underrepresented communities.In my most recent role as a Product Launch Project Manager at a Fortune 500 pharmaceutical company, I orchestrated multi-million dollar customer support program launches, navigating complex landscapes with precision and delivering tangible results that exceeded expectations. All with the patients at the core of my mission.Prior to this, I thrived as Manager of Strategic Partnerships at an EdTech start-up, guiding the company through acquisition by forging key alliances that accelerated growth and enhanced educational outcomes. Before that, as Manager of the Learner Services Department, I led a team of dedicated advisors to empower students, ensuring their success through personalized support frameworks.My journey began in that institution with student success advocacy, where I served as a dedicated Student Success Advisor, empowering non-traditional students in tech upskilling programs to achieve their educational and career goals. Always dedicated to community advocacy, I served as a Family Liaison for hundreds of Black and Brown families, many of whom were marginalized and/or newcomers to the country, advocating fiercely for their educational equity and well-being.Passionate about diversity in STEM, I coordinated initiatives to increase STEM degrees awarded to underrepresented minorities, harnessing my background in admissions and enrollment to create pathways for aspiring scholars. These experiences underscore my commitment to equity and inclusion, driving me to champion diversity in every facet of my career.With a foundation rooted in retail sales across cosmetic and auto insurance industries, I honed my customer-centric approach and business acumen, ensuring seamless client experiences and operational excellence.I am now poised to bring this wealth of experience, strategic foresight, and unwavering dedication to my next role, where I aim to drive transformative change and foster inclusive environments that empower all individuals to thrive. Let's connect to explore how we can collaborate to make a meaningful impact together.
Pure Management Alliance
View- Website:
- bcforward.com
- Employees:
- 1207
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InstructorPure Management AllianceIndianapolis, In, Us
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Product Launch Project ManagerBcforward Aug 2022 - PresentIndianapolis, Indiana, United States•Spearheaded the successful launch and ongoing management of five customer support programs for a Fortune 500 pharmaceutical leader for immunology, neuroscience, and oncology products.•Demonstrated exceptional project management skills by overseeing all lifecycle phases, from strategic initiation to post-launch optimization. •Cultivated deep category expertise and forged strong partnerships with cross-functional teams and senior leadership to align support programs with overarching business objectives.•Employed rigorous project management methodologies to deliver complex projects within aggressive timelines, including detailed project planning, Gantt charting, and roadmap development. •Leveraged advanced technical tools and data analytics to drive project success, mitigate risks, and inform strategic decision-making. •Ensured seamless communication and collaboration among internal stakeholders, contractors, and vendors to maintain project cohesion and adherence to quality standards. •Established robust performance metrics and reporting mechanisms to track progress, optimize operations, and enhance user experience.•Led consistent operations, vendor calls, and cross-functional team meetings.•Responsible for establishing a timeline for each new product launch from development to delivery across multiple channels and brands, complete with dependencies/predecessors, owners, deadlines, and durations. -
Manager Of Strategic PartnershipsKenzie Academy From Southern New Hampshire University Apr 2022 - Sep 2022•Cultivated and managed strategic partnerships with corporations, securing multi-million dollar contracts for technical learning programs with the world’s largest retailer. •Served as a key member of the Steering Committee, driving the development of innovative partnership initiatives across diverse functional areas including marketing, admissions, operations, learner success, academic delivery, and career placement. •Successfully collaborated with media outlets to generate positive press coverage and increase brand visibility for partnership programs.•Spearheaded procurement partnerships for multiple business units, optimizing costs and expanding capabilities through strategic vendor management. •Led complex contract negotiations, ensuring compliance with corporate policies while fostering strong vendor relationships.•Owned the business relationship for corporate partnerships and engaged with RFPs and responses for procurement.
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Manager Of Learner Services DepartmentKenzie Academy From Southern New Hampshire University Aug 2021 - Apr 2022Indianapolis, Indiana, United States•Led and developed a high-performing team of Student Success Advisors. •Implemented comprehensive training programs, provided ongoing coaching and feedback, and created essential resources to empower advisors in supporting student success. •Established regular one-on-one meetings to foster professional growth and performance improvement. •Conducted in-depth research to optimize advising strategies, and implemented a robust performance evaluation system.•Demonstrated strong leadership and talent management skills by serving as a hiring manager. •Successfully recruited and onboarded new team members through a structured interview process and equitable hiring practices. •Developed and implemented a comprehensive hiring rubric to ensure fair and consistent candidate evaluation.•Committed to professional development by proactively seeking out opportunities for growth. Created and executed a personalized learning plan to enhance skills and knowledge. •Actively participated in learning modules to stay current on industry best practices.
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Learner Success AdvisorKenzie Academy From Southern New Hampshire University Mar 2021 - Aug 2021•Supported learners by conducting check-in meetings via Zoom, phone calls, text message campaigns, attending live learning sessions and collaborating with academic staff to create pathways for support.•Served as a member of Professional Learning Taskforce: Helping create Kenzie's professional learning system to foster staff development.•Worked as a member of Cultural Ambassador Committee to interview new candidates and educate them on the Kenzie Culture and Core Values.•Leveraged professional relationships to support learner needs by hosting events for Career Pivoters, inviting guest speakers from a range of roles to offer professional perspective and staying in touch with former learners to invite them to return.•Supported the Amazon Career Choice corporate training program and Amazon Technical Academy by: providing resources for student social engagement, managing performance and academic reports, working collaboratively on the corporate training student experience by designing announcements and signage, personalizing communication on a large scale with efficiency, utilizing project management and reporting programs such as: DOMO, Hubspot, Asana, Airtable and email merging programs.•Served on the Academic Integrity Committee: revising process and procedures, documenting plagiarism cases and issuing sanctions and developing a course around the topic.•Initiated Student Services Culture and Community efforts for learners of diverse backgrounds to focus on inclusivity and education in the student experience.•Planned communications and hosted: Orientation, Graduation ceremonies, Career Choice AMAs and filling in as host for companywide All-Hands meeting.•Served on the Steering Committee, Appeal Committee, Admissions Panel and Holiday Party Planning Committee.
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Student Success AdvisorKenzie Academy Jul 2020 - Mar 2021Supporting AMAZING lifelong learners exploring the tech realm by: •Assisting with academic and attendance advancement plans•Managing communications by drafting and issuing messaging for learners, staff and external partners via phone, SMS, email and newsletter creation•Leading projects from start to finish while managing a full learner caseload and hosting consistent 1-on-1 learner contact •Hosting orientation and emceeing graduation ceremonies •Serving as a member of the Academic Integrity Committee to draft academic policies, issue sanctions for violations, hold code review meetings and ensure compliance•Utilizing platforms such as AirTable, Asana, Canvas, Google Workspace, Hubspot, JustCall, Microsoft Teams, Notion, Slack and Whimsical to work independently and collectively for efficient results. •Designing and electronically distributing save the dates, graduation certificates, event flyers, newsletters and agendas•Meeting across teams to ensure collaborative communication and goal retention is met•Leading creative community-building efforts in the following ways: conceptualizing and leading the Kenzie Culture and Community Committee, hosting Self-Care Awareness Week for staff and students (September 2020), Black History Week of Events (February 2021), Kenzie Goes Pink (Breast Cancer Awareness for October 2021) and Kenzie Goes Purple (Domestic Violence Awareness for October 2021), Bi-Weekly Career Choice Events (English Language Learners Tips for Success with the International Marketplace Coalition, Alumni AMAs, Speed Greeting Events: Elevator Pitch Meetups, DIY Professional Headshot sessions and more). -
Family LiaisonNational Heritage Academies May 2018 - Jul 2020Andrew J. Brown Academy•Served as support for Kindergarten- Eighth Grade students at a public charter school. •Focused on supporting the student socially, emotionally and financially (when resources allowed). •Led communication efforts for students with English as Second Language.•Collaborated with community partners to bring opportunities to enhance the student experience. •Hosted school-wide events monthly including the annual International Festival, Picnic with Principal, Donuts with Dads, Muffins with Mom and the Scholastic Book Fair.•Assisted with attendance and truancy documentation and advising student groups, such as Harambee Children's Radio and Yearbook.•Served as the School Safety Specialist, leading drills, maintaining safety standards and events, and managing bus assignments and routing for all grades.•Managed school's social media accounts, school messaging system, website, online presence and community partner relationships including: Paws N Think, Samaritan's Feet, Million Meal Movement, Indiana Black Expo, Community Alliance for the Far Eastside, Headstart, Indianapolis Public Library, Cripe and many neighboring communities. -
Project CoordinatorIvy Tech Community College Mar 2017 - Nov 2018Indianapolis, Indiana Area•Select applicants from a pool of candidates to interview and hire as LSAMP Scholars.•Train new hires to become mentors by providing supplemental instruction for peer tutoring.• Instruct best practices for studying.• Participate in and plan conferences to learn best high impact practices for student success.• Tutor underrepresented and STEM majors in whichever subject matter is most challenging to encourage retention.•Manage $500,000 grant.•Prepare annual report to substantiate usage of the grant.•Adhere to grant guidelines and collaborate with other Indiana institutions in the Alliance. -
Admissions RepresentativeNational Heritage Academies Mar 2015 - Jun 2017Indianapolis, Indiana, United States•Collaborated with various community partners to organize activities, presentations and meetings for potential enrollees. •Led weekly tours to showcase the school's features.•Attracted and recruited students by communicating via phone, email, radio, in-person workshops and tours. •Obtained updated contact information from all subjects and verified data for accuracy while maintaining privacy.•Assisted with project planning and execution of research to best support the given demographic.•Supported diverse student populations through admissions process by answering questions and assisting with forms and using bilingual skills for translation for support.•Met and exceeded retention and attrition goals quarterly.•Maintained CRM for accurate reporting while working remotely and using effective communication.
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Licensed Insurance AgentGeico Jul 2013 - Mar 2015•Passed licensing exam to earn licenses for Indiana, Illinois, Ohio, New York, Florida and Georgia.•Sold auto insurance products to individuals and affinity groups for multiple states consultative selling techniques.•Upsold additional products and services after identifying customer needs and requirements.•Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value. •Responded to customer calls swiftly to resolve issues and answer questions.•Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations. -
Certified Make Up ArtistMac Cosmetics Dec 2012 - Oct 2013Indianapolis, Indiana Area•Led the entire company (Nordstrom) as the #1 Associate for enrollment during the Beauty Rewards program’s premiere. •Ranked a PTR 4 (Highest Rating) of Sales Associates for meeting and exceeding sales and service goals. •Certified by MAC Cosmetics in Communication, Peak Hour Demo and Application.•Thrived in customer-focused support and product knowledge to enhance shopper's experience and build returning client relationships. -
Graduate Assistant For Multicultural EducationBall State University Jan 2010 - May 2010•Assisted professors with conducting and documenting research and advising students.•Led lectures to undergraduate teaching majors on Multiculturalism in Education. -
Community AssistantBall State University Aug 2008 - May 2009•Hosted programs for non-traditional students to manage the university connection to 65residences, documented a monthly visit logs and served as emergency contact for overnightshifts.
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Backpack JournalistNewslink Indiana Aug 2008 - Dec 2008•Utilized and developed oral and written communication skills by covering timely newsstories throughout East Central Indiana for three daily broadcasts. •Contributions: Ensured performance and productivity improvement throughout the term byresearching topics, setting-up and conducting interviews, recording footage, writing thecopy and web stories for packages, editing footage, and submitting the final productbefore deadline to be aired on WIPB. Also, published weekly blogs.
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News InternWish Tv May 2008 - Aug 2008•Made daily beat calls, attended morning meetings, wrote news stories, accompaniedreporters and videographers on stories.•Contributions: Assisted in coverage of the 2008 election by accompanying reporters forexclusive interviews with presidential candidate, Barack Obama.
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Loan Consolidation SpecialistSallie Mae Jan 2006 - Jan 2007•Accessed credit score analysis, utilized computers, answered calls during peak season tohelp borrowers find suitable repayment options and directed callers to appropriatepersonnel for solutions.
Candice A. Jackson, Ms, Pmp®, Psm-1 Education Details
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Information And Communication Sciences
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Telecommunications
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Lawrence Central High School
Frequently Asked Questions about Candice A. Jackson, Ms, Pmp®, Psm-1
What company does Candice A. Jackson, Ms, Pmp®, Psm-1 work for?
Candice A. Jackson, Ms, Pmp®, Psm-1 works for Pure Management Alliance
What is Candice A. Jackson, Ms, Pmp®, Psm-1's role at the current company?
Candice A. Jackson, Ms, Pmp®, Psm-1's current role is Instructor.
What schools did Candice A. Jackson, Ms, Pmp®, Psm-1 attend?
Candice A. Jackson, Ms, Pmp®, Psm-1 attended Ball State University, Ball State University, Lawrence Central High School.
Who are Candice A. Jackson, Ms, Pmp®, Psm-1's colleagues?
Candice A. Jackson, Ms, Pmp®, Psm-1's colleagues are Kasey Bryant, Thudum Vennela, Angela Roberts, Vu Nguyen, Jessica Tate, Charles Ohaya, Mary Wood.
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