Candice A. Jackson, Ms, Pmp®, Psm-1 Email & Phone Number

Indianapolis, IN, US

Indianapolis, Indiana, United States

• Spearheaded the successful launch and ongoing management of five customer support programs for a Fortune 500 pharmaceutical leader for immunology, neuroscience, and oncology products.
• Demonstrated exceptional project management skills by overseeing all lifecycle phases, from strategic initiation to post-launch optimization.
• Cultivated deep category expertise and forged strong partnerships with cross-functional teams and senior leadership to align support programs with overarching business objectives.
• Employed rigorous project management methodologies to deliver complex projects within aggressive timelines, including detailed project planning, Gantt charting, and roadmap development.
• Leveraged advanced technical tools and data analytics to drive project success, mitigate risks, and inform strategic decision-making.
• Ensured seamless communication and collaboration among internal stakeholders, contractors, and vendors to maintain project cohesion and adherence to quality standards.

• Cultivated and managed strategic partnerships with corporations, securing multi-million dollar contracts for technical learning programs with the world’s largest retailer.
• Served as a key member of the Steering Committee, driving the development of innovative partnership initiatives across diverse functional areas including marketing, admissions, operations, learner success, academic.
• Successfully collaborated with media outlets to generate positive press coverage and increase brand visibility for partnership programs.
• Spearheaded procurement partnerships for multiple business units, optimizing costs and expanding capabilities through strategic vendor management.
• Led complex contract negotiations, ensuring compliance with corporate policies while fostering strong vendor relationships.
• Owned the business relationship for corporate partnerships and engaged with RFPs and responses for procurement.

Indianapolis, Indiana, United States

• Led and developed a high-performing team of Student Success Advisors.
• Implemented comprehensive training programs, provided ongoing coaching and feedback, and created essential resources to empower advisors in supporting student success.
• Established regular one-on-one meetings to foster professional growth and performance improvement.
• Conducted in-depth research to optimize advising strategies, and implemented a robust performance evaluation system.
• Demonstrated strong leadership and talent management skills by serving as a hiring manager.
• Successfully recruited and onboarded new team members through a structured interview process and equitable hiring practices.

• Supported learners by conducting check-in meetings via Zoom, phone calls, text message campaigns, attending live learning sessions and collaborating with academic staff to create pathways for support.
• Served as a member of Professional Learning Taskforce: Helping create Kenzie's professional learning system to foster staff development.
• Worked as a member of Cultural Ambassador Committee to interview new candidates and educate them on the Kenzie Culture and Core Values.
• Leveraged professional relationships to support learner needs by hosting events for Career Pivoters, inviting guest speakers from a range of roles to offer professional perspective and staying in touch with former.
• Supported the Amazon Career Choice corporate training program and Amazon Technical Academy by: providing resources for student social engagement, managing performance and academic reports, working collaboratively on.
• Served on the Academic Integrity Committee: revising process and procedures, documenting plagiarism cases and issuing sanctions and developing a course around the topic.

• Supporting AMAZING lifelong learners exploring the tech realm by:
• Assisting with academic and attendance advancement plans
• Managing communications by drafting and issuing messaging for learners, staff and external partners via phone, SMS, email and newsletter creation
• Leading projects from start to finish while managing a full learner caseload and hosting consistent 1-on-1 learner contact
• Hosting orientation and emceeing graduation ceremonies
• Serving as a member of the Academic Integrity Committee to draft academic policies, issue sanctions for violations, hold code review meetings and ensure compliance

Andrew J. Brown Academy

• Served as support for Kindergarten- Eighth Grade students at a public charter school.
• Focused on supporting the student socially, emotionally and financially (when resources allowed).
• Led communication efforts for students with English as Second Language.
• Collaborated with community partners to bring opportunities to enhance the student experience.
• Hosted school-wide events monthly including the annual International Festival, Picnic with Principal, Donuts with Dads, Muffins with Mom and the Scholastic Book Fair.
• Assisted with attendance and truancy documentation and advising student groups, such as Harambee Children's Radio and Yearbook.

Indianapolis, Indiana Area

• Select applicants from a pool of candidates to interview and hire as LSAMP Scholars.
• Train new hires to become mentors by providing supplemental instruction for peer tutoring.
• Instruct best practices for studying.
• Participate in and plan conferences to learn best high impact practices for student success.
• Tutor underrepresented and STEM majors in whichever subject matter is most challenging to encourage retention.
• Manage $500,000 grant.

Indianapolis, Indiana, United States

• Collaborated with various community partners to organize activities, presentations and meetings for potential enrollees.
• Led weekly tours to showcase the school's features.
• Attracted and recruited students by communicating via phone, email, radio, in-person workshops and tours.
• Obtained updated contact information from all subjects and verified data for accuracy while maintaining privacy.
• Assisted with project planning and execution of research to best support the given demographic.
• Supported diverse student populations through admissions process by answering questions and assisting with forms and using bilingual skills for translation for support.

• Passed licensing exam to earn licenses for Indiana, Illinois, Ohio, New York, Florida and Georgia.
• Sold auto insurance products to individuals and affinity groups for multiple states consultative selling techniques.
• Upsold additional products and services after identifying customer needs and requirements.
• Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

Indianapolis, Indiana Area

• Led the entire company (Nordstrom) as the #1 Associate for enrollment during the Beauty Rewards program’s premiere.
• Ranked a PTR 4 (Highest Rating) of Sales Associates for meeting and exceeding sales and service goals.
• Certified by MAC Cosmetics in Communication, Peak Hour Demo and Application.
• Thrived in customer-focused support and product knowledge to enhance shopper's experience and build returning client relationships.

• Assisted professors with conducting and documenting research and advising students.
• Led lectures to undergraduate teaching majors on Multiculturalism in Education.

• Hosted programs for non-traditional students to manage the university connection to 65residences, documented a monthly visit logs and served as emergency contact for overnightshifts.

• Utilized and developed oral and written communication skills by covering timely newsstories throughout East Central Indiana for three daily broadcasts.
• Contributions: Ensured performance and productivity improvement throughout the term byresearching topics, setting-up and conducting interviews, recording footage, writing thecopy and web stories for packages, editing.

• Made daily beat calls, attended morning meetings, wrote news stories, accompaniedreporters and videographers on stories.
• Contributions: Assisted in coverage of the 2008 election by accompanying reporters forexclusive interviews with presidential candidate, Barack Obama.

• Accessed credit score analysis, utilized computers, answered calls during peak season tohelp borrowers find suitable repayment options and directed callers to appropriatepersonnel for solutions.

Master Of Science, Information And Communication Sciences

Activities and Societies: Delta Sigma Theta Sorority, IncorporatedPursued a Master of Science degree at the Center for Information and.

Bachelor Of Arts, Telecommunications

Activities and Societies: Women's Track and Field Team, National Association for the Advancement of Colored People, NewsLink Indiana, WCRD.

Education record

Activities and Societies: Key Club, SUPER, Student Advisory Council, Women's Basketball, Women's Track and Field, Women's Volleyball