Candice Ali-Cprw, Cfjst, Cfcc Email & Phone Number

Washington, Dc, Us

Professional Outplacement Assistance Center (Poac)

• Planned and delivered job search workshops and preparing and organizing materials with that will be presented on a regular basis to POAC customers.• Counseled customers on their job acquisition campaigns and critiquing resumes.• Facilitated the engagement of job seekers and businesses with employment resources by providing comprehensive information on the local workforce system• Documenting results or workshops using the automated data system.

Prince George'S County, Maryland, United States

• Plan and deliver job search workshops and preparing and organizing materials with that will be presented on a regular basis to customers.• Conducts informal assessments in resource areas and provide initial options for program and partner referrals.• Guides and assists participants with enrollment within specified timeline according to regulations.

• Drive delivery and capability excellence through the design• Development and/or delivery of a solution, service, capability or offering.• Supervise functional process delivery, ensuring processes are executed appropriately and in a timely manner.• Subject matter expert and escalation point to resolve issues and continuously look to improve accuracy and the employee experience. • Optimize the contribution of the team through coaching, counseling and mentoring activities as well as manages the client relationship and partners with multiple vendors and workstreams to ensure accurate and efficient processing. • Provide and implement workable solutions to business issues problems with minimal management involvement. • Conduct work planning, estimation, and prioritization of processes to optimize team performance. • Lead and monitor day to day operations within area of responsibility to align teams to performance standards. • Ensure accurate completion of processes and ensures Service Level Agreements.

Washington D.C. Metro Area

• Take projects from original concept through final implementation by defining project scope and objectives, analyzing project requirements and determining best approach to complete project using existing and/or new approaches, developing detailed work plans, schedules, project estimates, resource plans, and status reports, and developing plans for transition to operations.• Provide project management and direction to ensure overall success of the large, complex initiative by developing project implementation plans including project business benefit, scope, objectives, schedule, deliverables, and success criteria that support business goals in collaboration with shareholders.• Proactively manage changes in project scope, identifies potential risks, and devises contingency plans.• Determine content of status reports from the project team, troubleshoots problem areas and delivers overall progress reports to senior management.• Decide on best approach to convey and communicate stakeholder requirements and project objectives to appropriate team members, and manages all technical requirements accordingly to realize each for the stakeholder.• Provide status report of contracted deliverables/timelines.• Coordinate project related activities for cross functional teams.• Manage issues and proactively escalates critical issues for immediate resolution effectively demonstrating decision making, issues management and resolution skills.• Use a variety of project management tools and methodologies.• Solid understanding of change management and ability to lead and influence cross functional teams and stakeholders.• Excellent verbal, written, presentation and facilitation skills and a proven track record of communicating at all levels within IT and the business.• Ensure that milestones and deadlines are set and other project team members deliver on those commitments.

Washington D.C. Metro Area

• Assessing and mitigating risks through careful analysis of incidents and statistical data.• Anticipated and managed change effectively in a rapidly evolving dynamic environment• Managing the restoration of service operations within the required Service Level Agreement metrics, ensuring minimal impact to business operations and customer experience• Managing and updating the incident and problem management processes, ensuring effective customer communication, following change management processes, and updating knowledge base articles and standard operating procedures. • Defining processes and identifying best practice suited for daily operations and project implementation• Provide regular incident and change notifications (planned & unplanned) to impacted lines of business and senior managers with appropriate data including business impact, affected applications and relevant restoration details• Serve as liaison between senior management and service-desk to ensure incidents are managed in a timely manner

Washington D.C. Metro Area

• Coordinated the initiation, planning, and delivery of technical projects • Managed the Active Directly project work, creating project scope, directing team members with assigned tasks, and adjusting project schedule to accommodate team and customer availability• Coordinated engineering tasks for Active Directory user migration, OU and client account creation/deletion • Acted as liaison between senior management and technical support to ensure proper project coordination • Collaborated with cross functional teams to investigate, analyze and diagnose reported technical issues• Supported the creation of root-cause analysis, assessing proposed resolutions, supporting the implementation of corrective actions, and following through to closure.• Maintained asset management inventory, and managed spare hardware tracking• Assisted in creating training documentation for the Document Management System (DMS/iManage), and delivered multiple training sessions to system users

Washington D.C. Metro Area

• Managed small IT implementation and operational projects, coordinating efforts with stakeholders to define project scope, operational metrics, and performance goals• Supported projects impacting 3,500+ end-users, and coordinating with multiple technology cross-team members• Coordinated with Tier 2 support teams in managing new technology deployment and recurring upgrades• Managed the initiation and coordination of a Microsoft Window 7 to Windows 10 upgrade project• Coordinated with the applications and image development team to complete image creation, testing and validation• Ensure the successful testing of system images and software packages through MDT and SCCM• Collaborated with Tier 2 & 3 in updating system documentation and standard operating procedures • Created documentation for the desktop and laptop refresh, and PC decommission procedures• Coordinated the asset management efforts, tracked spare parts inventory, and managed the new hardware deployment and removal of excess equipment• Provided a disciplined process for introducing required changes within the Information Technology (IT) environment, with minimal disruption to ongoing operations and services • Trained end users and Tier 2 support on upgraded software and new Windows 10 features

Ashland Oh

• Facilitated and monitored the progress of Systems and Application Hardware and Software environments through SCCM management console• Handled all desktop level issues, including installing and upgrading software applications, deploying and troubleshooting hardware, scheduling backups, and configuring systems and applications• Supported 11,000+ users, utilizing Microsoft SCCM to manage software installs, upgrades, and patch deployment • Created Security Groups in Active Directory (AD) for Microsoft SCCM synchronization• Pushed monthly Microsoft update patches to Server, Desktops and Laptops, and generated customized reports• Assisted the Quality Assurance team in testing deployment packages and software applications functionality• Responded to escalated second level help desk generated incidents and problems • Implemented WSUS/SCCM integration and created a monthly phased patching process• Successfully created refresh (hard-link migration) and replace Operating System Deployment (OSD) task sequences for Windows 7 updates using Zero/Lite Touch Installations, Windows Assessment and Deployment, USMT 4.0, and MDT 2010 integration• Configured Branch Distribution point, Asset Intelligence, and PXE/Windows Deployment Services• Packaged software applications using Admin Studio; created, tested, documented, and installed applications and customized for Windows 7 using Application Compatibility Toolkit• Deployed applications, scripts and service packs (XP SP2 to SP3, etc.) using Microsoft SCCM, monitor installation status, troubleshot, collaborated with vendors, and resolved installation and OSD failures

Washington D.C. Metro Area

• Provided desktop operations management for 3,000+ users• Administrated desktop and laptop system updates, upgrades, and patches via Microsoft SCCM 2007/2012• Responded to escalated second level Remedy ITSM tickets generated through the Help Desk• Trained Tier 2 Technical Support staff on Microsoft SCCM immediate client support tools• Led the drive to upgrade from SMS to SCCM to take advantage of the newly released advanced features• Worked with Server team to incorporate remote Sales Office sites into Active Directory which integrated PCs into Microsoft SCCM for upgrading, inventorying, and patching• Partnered with Server team to bring all file servers into SCCM for inventorying and patching

Washington D.C. Metro Area

• Participated in weekly changed management, and vulnerability and patch management meetings• Acted as the liaison to client and vendors to report all application upgrades and system compliancy status • Corrected failing package replication issues for local admins at various Facilities.• Managed the coordination of multiple IT projects, including:• Installation and configuration of IIS 7 to include modifying the application host configuration file to allow certain file extension to be managed in package distribution• Network configuration updates to allow the broadcast of SCCM PXE request • Recurring deployment of security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS)• SMS package installation and deployment

Washington D.C. Metro Area

• Managed multiple IT projects, initiating, planning, and deploying:• Microsoft Windows 2003 Server and Exchange 2003 Server with Blackberry Integration Services, Windows Server Updates Services (WSUS), and Microsoft Operations Manager• Backup and restore network data with Veritas Backup Exec 10.0• Tool migration from Systems Management Server (SMS) to System Center Configuration Manager (SCCM 2007)• Created project documentation, technical architecture diagrams (Visio) and Standard Operating Procedures (SOPs)• Collaborated with system engineers in creating project plans, and establish timeline and deployment milestones• Collaborated with server team to create technical documentation for each new and upgraded technology

Falls Church, Va

• Service Desk Supervisor/Team Lead, supervised Help Desk Operations and provided technical support and troubleshooting services to general users and high-level military officers• Successfully led, managed and motivated a team of 10 technical employees• Managed desktop operations for approximately 150 military and civilian users during contract transition• Served as the primary interface/point of contact for government personnel needing technical support• Created and maintained Standard Operating Procedures (SOP) and User-guide documentation

Washington D.C. Metro Area

• Provided customer and technical support for approximately 450 end users• Gathered data necessary to complete service tickets in Remedy ITSM software• Configured laptops for remote access and loaded additional software to bring systems to established baseline• Performed all levels of hardware and software systems support for 400+ computers and 100 printers• Responsible for e-mail system and Internet Information Servers, meeting employee and customer requests• Administrated and maintained security alerts and communications to staff and management team • Managed all new install projects for servers, switches, routers and other network resources• Developed and updated technical documentation, user guides, and standard operating procedures (SOPs)• Created user manuals and provided technical training sessions for new employees• Created knowledge base articles for problem resolutions and prevention

Cprw

Certified Federal Job Search Trainer (Cfjst)

Certified Federal Career Coach (Cfcc)

Bachelor'S Of Science, Commincations, Boardcast Technology

Activities and Societies: Zeta Phi Beta Sorority, Incorporated