Encountered 7-10 families daily in the Emergency Department to connect them to one of 17 health centers in an effort to decrease non emergent use of the ED while educating on the importance of obtaining a primary care provider. Facilitated relationships between emergency room medical staff, patients, and other health care professionals. Provided families with asthma education and referrals to various networks to fulfill specific medical needs. Developed and coordinated bi-monthly and semi-annual educational training's for entire staff. Maintained detailed and organized database of activities, program metrics and outcomes through ETO (Efforts To Outcomes).

Successfully exceeded requirements for effective troubleshooting issues with Broadband services and devices, Blackberry’s, and PDA device’s. Trained incoming employees in Data Technical Support. Actively probed to effectively resolve customer’s issues.