• Collaborated across divisions to accommodate new GAAP rules within department planning and financial reporting; documented procedures and created end user guide for implementation• Developed predictive allocation for capital and expense spend; wrote technical procedures for Hyperion to OneStream conversion• Rectified manual inefficiencies in data reconciliation with automated data solution

• Earned promotion in 12 months due to demonstrated effectiveness and conscientiousness in previous role• Eliminated monthly invoice penalty from regulatory noncompliance by analyzing errors and tracing them back to their source, enabling remedial action within 1 month• Added monthly revenue by uncovering, by thorough analysis, a billing deficiency that left money unbilled based on contract potential• Selected to present new KPI analytics tool built by BI team to company’s executive leadership, enabling approval for tool implementation and continued development; earned accolades from VP in charge• Developed comprehensive dashboard for Power BI within 2 months of platform implementation through self-learning; completed client-facing dashboard 1 month later• Provided specific, accurate financial analysis and forecasting of business decisions to management executives, allowing stakeholders to understand impact of different courses of action

• Earned immediate promotion to role after being hired as Agent, owing to advanced Excel skills and resource planning experience acquired in previous role• Proactively learned SharePoint Designer to create site that IT was too constrained to build, developing employee change process for site-building that was rolled out to all sites within multi-state region• Streamlined scheduling exception process by building SharePoint workflow that’s still in use, providing unprecedented ease of use for employees needing time off and managers approving it

• Proactively acquired knowledge on resource planning, real-time monitoring, intraday staffing, and adherence reporting, thereby earning qualifications to become Workforce Analyst in next role• Collaborated from call-center environment with retail reps to provide billing, technical, and sales support to customers in store, consistently meeting all KPIs through efficiency and friendliness

• Provided prepaid customer support, advancing to technical support• Collaborated in launch of new departments• Assisted training groups and provided peer mentoring; trained as supervisor.