• Maintained accurate records and ensured proper file organization through consistent data entry and administrative tasks.• Provided customer support by resolving title-related inquiries and facilitating issue resolution.• Processed title documentation, verified accuracy, resolved discrepancies, and managed associated financial transactions.• Mentored new employees on procedures and policies to maximize team performance.

• Managed the acquisition of original titles for trade-in units, ensuring a smooth resale process by verifying document authenticity and legal compliance.• Protected customer privacy by maintaining the confidentiality and security of personal information, effectively preventing potential identity theft.• Conducted thorough audits of title documents against state and federal regulations and maintained meticulous records through precise data entry and administrative organization.

• Processed vehicle titles and payments after auctions, ensuring prompt preparation for dealer transactions.• Coordinated with dealerships to secure essential documentation for vehicle registration, maintaining adherence to regulatory standards for new ownership.

• Processed vehicle titles, registrations, and renewals in compliance with state regulations.• Resolved customer inquiries, providing timely solutions and escalating issues when appropriate.• Updated and maintained accurate customer records to ensure up-to-date account information.• Trained new staff members on operational procedures, company policies, and customer service excellence.• Successfully multitasked while navigating various functions of the companies service management system.•Participated in ongoing proprietary product trainings and certifications to become more of an asset and advance my knowledge in problem solving and customer service.

• Managed staff training and supervision, ensuring adherence to company policies and preparing team members for career advancement.• Facilitated store operations, coordinating with vendors and technicians for efficient inventory handling and timely equipment repairs.• Conducted fuel price surveys to align with market trends and ensure competitive pricing.• Maintained high standards of store cleanliness, safety, and organization to create a welcoming customer environment.• Provided mentorship to new staff, emphasizing knowledge of company procedures and policies to enhance team efficiency.• Led by example in a high-volume, dynamic setting, promoting team cohesion and operational effectiveness.• Cultivated strong relationships with customers, colleagues, and the service team, contributing to a collaborative and productive workplace.

Operate Radiant system and utilized key sales tactics. Conferred with Store Manager to obtain information on company policy changes. Assisted in the maintaining if a clean guest friendly environment. Provided prompt efficient and courteous guest service. Organized and stocked store merchandise.