Ensuring guests have an enjoyable experience in our escape games and board gamecafé, while documenting calls, emails, bookings, schedules, set/ puzzle maintenance,and facility cleanliness. Responsible for opening/ closing facility; resetting rooms;memorizing scripts; and performing in character while greeting, monitoring, anddirecting guests within our theatrical escape games. I ensure guests are satisfiedwithin our café by running drink, food, and retail orders, while curating board games.The numerous roles I take on in this company has allowed me to apply my artistic,multitasking, and organizational skills to guarantee positive guest relations

Cultural ambassador at Canada pavilion's attraction Canada: Far & WideEnsured guest safety through meticulous execution of opening/closing checklists,delivery of safety procedure spiels, and continuous monitoring of guest flowInnovated interactive methods to educate guests about Canadian culture,introducing trivia and fun facts which significantly enhanced guest engagementCollaborated with Disney's marketing team to successfully develop a promotionalvideo for the Cultural Representative Program, garnering over 100,000 viewsEnhanced communication and customer service skills by embracing Disney's model,"The Five Keys of Disney": Safety, Courtesy, Inclusion, Show, and Efficiency

Organizing and executing catering set ups and take downs; time management; working and managing the tasks of fellow catering staff; problem-solving; and meeting the needs of the clients in a customer-focused industry.

Cast member at Walt Disney World through the Disney International College Program. As a student intern, I had two roles both located in Disney’s Hollywood Studios. For my first role, I worked in theatre operations/ attractions as a hostess for the show “Fantasmic!” I was responsible for greeting, seating, and accommodating guests in a safe and courteous manner. For my second role, I worked in Theater District Merchandise where I rotated between seven different shops. I was responsible for stocking products and checking out guests on register all while greeting, entertaining, and assisting any needs or concerns.