As a Training Coordinator, I streamlined the process for various DOT training services that we provide. Since moving into this position, the number of training services provided by our company has increased each year at an unprecedented rate. I successfully implemented new work practices, promoting awareness of changes in DOT drug and alcohol testing regulations and clarifying areas of misinterpretation for clients. This improves efficiency within our company and provides assurance that all training clients are aware of regulation changes. Before joining Compliance Systems, I was a Franchise Liaison with ARCpoint Labs for six years. In my role as the Franchise Liaison, I provided onboarding assistance, operational support, and advocacy for franchisees when needed. I also assisted franchisees in maintaining compliance with Corporate policies and procedures, as well as state and federal regulations.Additionally, I have experience as a client advocate at non-profit organizations, where I provided case management, research, emotional support, and outreach services for service members and their families, and for survivors of abuse. I have developed strong skills in data entry, communication, problem-solving, and client satisfaction. I have a passion for working with people and I am always eager to learn new things and take on new challenges.