RZH Advisors As the Client Services Associate at RZH Advisors, I help provide excellent customer experience by working with our staff and clients to ensure the smooth running of our organization; managing active client meeting schedules; preparing documents and reports in preparation for meetings.Selected Achievements• Regularly interact with all levels of staff, executives and clients to solve problems, operate at the highest level of integrity to strengthen relationships while enforcing company ethics and standards.• Provide client onboarding and new account opening services; follow up on account paperwork, set up client accounts, maintain client files, transfers and records.• Help coordinate and provide accurate, timely and effective support for clients by promptly and effectively addressing client inquiries, requests and problems. • Coordinate with team members to manage calendars, schedule meetings for clients and prospective clients.• Perform quarterly tax communications, monthly and ad hoc client portfolio performance reports.• Complete cashiering responsibilities such as Journals/ACH/Wire/Check requests; 529 payments; Charitable contributions and all communications on behalf of our clients.• Maintain the insurance database for life, disability and Long-Term clients.• Research and resolve problems and appropriately escalate opportunities to the advisors.

As the Operations Support liaison at Union Savings Bank Trust and Wealth Management Group, I provide and support key trust operational functions and the daily operational capacities which includes the responsibility for probate accountings. I work and provide high touch client interactions in executing client requests, resolving client issues and coordinating financial planning data. Partner with the Trust Officers in every aspect of servicing the client base to ensure greater client satisfaction, retention, growth and compliance with all policies procedures governing fiduciary relationships. In my role, I provide broad-based support and assist in the management and administration of personal, trust, estate, investment management and employee benefit accounts. I have a good understanding of the financial planning information required to ensure the accuracy and relevance of planning materials and reporting information for clients.Selected Achievements• Manage all Trust operational functions including trade settlement, client disbursements, ACH and wire transfers, reconciling and balancing, and posting daily works to the SunGard Accounting System.• Support the Trust Administrative Officers by handling client phone calls, responding to client requests by preparing correspondence or ad hoc reports, make independent decisions regarding the execution of Trust related requests, prepare account transfer documents and client presentations.• Maintain the client online portal: create new users and troubleshoot issues for existing clients.• A working knowledge with all applicable laws and regulations, including BSA/AML and privacy requirements, as set forth in the Bank’s policies, procedures and programs for Trust Accounts.

An independent consultant that performs administrative duties for the President and CEO, senior executive management and support staff. Performs many high-level clerical and administrative tasks, including managing information technology, creating presentations or proposals and taking responsibility for confidential company documents. Responsibilities include making travel, meeting and event arrangements; preparing reports and financial data; screening calls; managing calendars; training and supervising other support staff; and customer relations. Undertakes special Project Manager responsibilities supporting the technical staff.

Responsible for service delivery and daily operations Prudential Variable Insurance Trust (VIT) externally managed funds. Managed the VIT investment committee by attending meetings; taking meeting minutes and creating action items/follow up items. Prepared logistics for all client, steering committee, internal/ external meetings and events and worked with all levels of staff to insure management has all required information in a timely manner. In addition to the project management responsibilities, this position was responsible for business development and operations management of over 350 Prudential’s funds. Selected Achievements• Managed Relationship between 50+ external partners to coordinate 396 fund updates, changes and annual prospectus updates and performed platform oversight and managed quarterly annuities meetings.• Developed and successfully tested Business Continuation and IT Disaster Recovery plans for areas within the department; conduct Health Crisis awareness and Records Retention documentation/execution.• Re-engineered operation functions to address points raised in a risk audit. Successfully created new operational functions that resulted in improved controls and management reporting by realigning the standard responses for the annual certifications. Organized and conducted a quarterly and year-end financial audit financial review of payments from the fund companies.Lead the annual business development audit process to create/implement Annuities VIT Standard Operating Procedure (SOP) updates. Identified new risk controls and processes

Operations project manager who worked with senior executives at 28 Financial Institutions and 7 external vendors overseeing over 350 funds. A project manager with a good understanding annuities products/services, MS project management tool, general systems administration, onboarding processes and office proceduresSelected Achievements• Worked with the PMO office to develop project management methodologies and standards that applied to Annuities projects improving the time to market from 12 weeks to 8 weeks• Successfully managed 28 concurrent annuities projects, managed cross-functional activities for the Financial Institutions, Vendors and Partners. Based on quality assurance & control and business analytics, improved the business units’ efficiencies by 25% • Instituted a new process to perform project analysis, change requests and scope management, creation of new and modified business functions for the annuities. This created the first formalized approach to maintain a book of records for changes and enhancements• Effectively developed a new quarterly vendor certification process for each annuity product. This new process resulted in improved vendor relationships and efficiencies as all parties were required to confirm “Readiness Certification” status• Efficiently created the business units’ project plans and assisted with resource planning in support of day to day business operations of Annuities, Investment Management• Responsible for onboarding of new employees and training, resulting in improved staff onboarding and training programs. Staff became productive within 1 month of joining the project as compared to 3 months• Successfully managed the first “VIT substitution fund” migration to “Prudential managed” funds. Project managed and performed QA, data mapping and testing

Office manager responsible and coordinating external Prudential Financial clients business relationships, worked with the external vendors, internal operations and support staff to help improve office communication, foster teamwork, track key activities decision making processes and organized operations events. Selected Achievements• Successfully managed day to day activities with external clients and internal senior executives • Managed large corporate event logistics • Automated development process for creating board and senior management presentation materials • Effectively managed the logistics of quarterly board meetings; meeting activities and follow up items

Previous Work Experience Citigroup Asset Management, Stamford, CT 2002-2004Earthworks, LLC, Newtown, CT 2001-2002Career Blazers, Stratford, CT 2000-2001AT&T, Basking Ridge, NJ 1996-1999