Candice Harmon Email and Phone Number

• Coordinated account management for high-profile clients, ensuring tailored service delivery and satisfaction.• Facilitated cross-functional teamwork with production, accounts payable, and accounts receivable departments to meet client specifications.• Executed accurate monthly billing reports and oversee financial document reconciliation.• Handled customer service inquiries and complaints with empathy and efficiency, while also managing critical administrative tasks for… Show more • Coordinated account management for high-profile clients, ensuring tailored service delivery and satisfaction.• Facilitated cross-functional teamwork with production, accounts payable, and accounts receivable departments to meet client specifications.• Executed accurate monthly billing reports and oversee financial document reconciliation.• Handled customer service inquiries and complaints with empathy and efficiency, while also managing critical administrative tasks for Franchisee/Contractor account establishment. Show less

• Resolved customer inquiries effectively, ensuring a calm resolution to concerns while documenting account for accuracy.• Enhanced customer satisfaction by providing informed and amiable support, including order management and troubleshooting.• Coordinated service appointments and managed parts orders, optimizing operations within a high-volume call center setting.

• Delivered high-quality customer support, maintaining professionalism and courtesy throughout all interactions while ensuring adherence to HIPAA regulations.• Conducted training for new staff on customer service excellence and adherence to company protocols, ensuring consistency in service delivery.• Managed data entry and report generation using specialized software, while also verifying patient insurance eligibility and efficiently routing calls for complex case assistance.

• Oversaw front desk activities, ensuring efficient operation and guest service excellence.• Formulated and executed enhancement strategies for guest satisfaction, leading to improved service delivery.• Conducted comprehensive training for new staff, focusing on operational proficiency and customer engagement.