I work as an Administrative Specialist III under the supervision of the Information Quality Master’s Program Coordinator. My main duties are to maintain academic and administrative files for the IQ program, maintain IQ Student database for the purpose of tracking information such as status, registration, financial aid, projects, proctor information, and alumni contacts, support student recruiting by writing and editing IQ program documents including brochures, news releases, and other recruiting materials, assist in managing the IQ program’s web presence through the UALR website, LinkedIn, Facebook, and other social media, assist in admission’s review for the Certificate, Master’s and PhD IQ programs by reviewing folders for missing information and coordinating with the Applied Science PhD program, Integrated Computing PhD program, and the Graduate School, schedule meetings, publish meeting agendas and take minutes during IQ committee meetings, prepare and submit Decision Letters to the Graduate Admission Office, Support student advising by lifting advising flags, override restrictions, and accessing transcripts in the BOSS and BANNER databases, process Appointment of Dissertation advisor and committee forms, process Thesis and Dissertation Defense forms, assist in writing, editing, and submitting grant proposals in support of the Information Quality program, assist coordinator in managing and supervising EIT research space including Graduate Assistant desk assignments, work schedules, and computer equipment, order office supplies, assist the Chair and the Information Science Secretary in tracking and reconciling balances in the IQ account, maintaining inventory records, maintaining the IQ program calendar, schedule appointments, reserve meeting rooms, organize routine travel and accommodation arrangements for visiting faculty and guest speakers, answering the phone, and other assignments as assigned.

I worked as a local county office Administrative Assistant under the supervision of the Lonoke County DHS Administrator. My main duties were to assist clients at the front window with questions regarding their case and appointments, answer the phone, screen clients for expedited services, date stamp and scan all documents into the ANSWER database, list all scanned items on the scan log for the case workers, and assist other clerical staff with incoming faxes and mail.

I worked as an Administrative Specialist II in the Upward Bound Department under the supervision of the Upward Bound Director. My duties included maintaining insurance records, maintaining all department accounts and student files, maintaining budget records and monitoring expenditures providing monthly reports to the Director, requesting stipend and mileage for students, ordering supplies for office staff and teachers/tutors, responsible for purchase order entry and paying invoices, responsible for completion and submission of timesheets for all part time staff, responsible for completion and submission of all documents required by Human Resources and Payroll, responsible for all incoming/outgoing correspondence, responsible for data entry and maintaining student database, responsible for checking all incoming student applications to ensure completion and prepare for review of Director/Academic Coordinator, complete paperwork and notify students of acceptance into program, maintain attendance records for the Academic Coordinator, maintain adequate supply of blank applications and handbooks, request appropriate documentation from high school counselors for each student, arrange all high school visits and recruitments for the Academic Coordinator, assist students with ACT testing schedule and completion of test packets, help supervise students during classes and tutoring sessions, request vehicles and meeting rooms as needed, responsible for making all travel arrangements for Director and Academic Coordinator, responsible for planning the itinerary and making arrangements for the Upward Bound summer trips, responsible for planning all college campus visits and other outside activities, create monthly newsletter for students and parents, responsible for all student community service projects during the academic year, answer/return all incoming department phone calls in a professional and timely manner, and other duties as assigned.

I worked as a Call Center Agent in the Community Bank Call Center under the supervision of the Call Center Supervisor. My duties included answering the phone, assisting customers with questions concerning their accounts and the bank as a whole, assisted customers in the transferring of funds between accounts, changing addresses/phone numbers, resetting passwords for Online Banking and eStatements, assisted customers in the Debit Card management system concerning identity theft, generated sales in banking products that would benefit the customer, created Call Center Quick Reference sheets to better assist other Call Center Agents in answering customer questions in a fast and accurate manner, continuously updated Quick Reference sheets as information changed, assisted the Call Center Supervisor and other Call Center Agents with other tasks as assigned.

I worked as an Executive Secretary under the supervision of the Agency General Business Manager. My duties included maintaining all of the agency’s policies and procedures, entering all employee timesheets into AASIS for payroll, paying all agency invoices in an accurate and timely manner and maintaining all Accounts Payable files, monitoring the State website for job applicants, ordering all supplies for the office, keeping track of the Commission/Board Members expenses, handle all reimbursements for the County Service Officers in all 75 counties, make travel arrangements for conferences and meetings for the Director and other office staff, relieve the receptionist for breaks/lunch, and assisting the Personnel Officer, Procurement Specialist, and General Business Manager with special projects as assigned.

I worked as a teller for two different branches under the supervision of the Lead Teller. My duties included handling all money transactions coming in and out of the bank, balancing the vault and ATM machine daily, training and supervising new bank tellers, helping the Lead Teller with monthly audits and paperwork, answering questions pertaining to customers and their accounts, answering incoming phone calls in a fast and professional manner, and assist the Lead Teller with other duties as assigned.

I worked as a sales associate and the Garden Center Department Manager’s Assistant. My duties included helping customers, creating displays to help sales, operate the cash register, unload trucks, operate machinery such as a fork lift, scissor lift and walking stacker, order merchandise, stock shelves, take inventory on trailers, sales floor and outside patio, attend meetings in the Department Manager’s absence, training new associates, supervise evening crew (5-20 employees) to ensure all work is being performed correctly and in a timely manner, and assist the Department Manager with other duties as assigned.

I worked as the Co-Assistant Manager. My duties were to help in the hiring process, train and supervise new associates, order merchandise, set-up store displays, assist customers with products, operate the cash register, unload trucks, stock merchandise, assist in inventory, handle all nightly deposits, and assist the Assistant Manager and Store Manager with other duties as assigned.