Answers routine insurance questions on billing and coverage matters, services policies and makes changes within the system, offers one call resolution reducing work per policy, actively listens to assess customer needs, follows up on pended work, partners with licensed representatives as needed to further assist customers.

Supervision of 28 cashiers, promoted and provided excellent customer service, managed cash fund, trained new cashiers, managed talent and provided feedback to associates, merchandised front end impulse items to drive store sales.

Supervision of cashiers, promoted and provided excellent guest service, managed cash fund, trained new team members, managed talent and provided performance feedback to team members, merchandised front end impulse items to drive sales, promoted store credit cards, trained to work and supervise food court, photo lab and accounting office.