Candice Moore Email & Phone Number

Taunton, England, United Kingdom

Exeter, England, United Kingdom

- Provide support to the Clinical Matron, Cluster Manager and Renal Service Support Manager in Renal Services with admin duties such as confidential letters, manipulation of data and creation of charts and tables and high quality official documents and unit newsletters. - Participate in and provide minutes for team meetings, maintain a log of any issues or risks arising and share these with the Management team in a timely manner.- Co-ordinate projects from start to finish including service development and improvements- Ensure patient confidentiality rules are observed at all timesCity and Guilds Level 3 Diploma in Medical Administration - obtained July 2021.

Rd&E

Holiday Haemodialysis Coordinator and Renal Access Secretary. - Responsible for booking patients from across the UK (and further afield) for dialysis in our Devon satellite units. - Provide a full and efficient secretarial service to consultants and secretarial teams - including audio typing and personal dictation, and ensuring that all documentation (for example discharge summaries, operation notes, reports, theatre lists, outpatient clinic notes and clinic/appointment letters) is produced to an excellent standard.- Maintain medical records and files in line with Trust policies.- Communicate with patients and colleagues in a courteous, professional and timely manner at all times.- Deal with all day to day correspondence within the department – initiating appropriate responses in order to provide patients, staff and other parties with required information in a friendly and professional manner.- Receive telephone calls and accept messages on behalf of members of the clinical team and take appropriate action where necessary.

- Point of contact within team- Deputise for Manager- Provide feedback and coaching for agents - both achievers and under performers- Conduct 121's and Quality Audits for new starters within the team- New starter training- ITIL 4 Foundation certification - Voted “most supportive colleague of the year” 2016 by my peers

Exeter, United Kingdom

Stepped up to support my senior whilst she has been undertaking other duties. This involved escalations, managing wait times, coaching colleagues and being a go to person both within the team and the business.

My role as a Customer Service Agent at Eclipse is extremely varied day to day. My role includes ensuring the customer has the best experience when contacting the company. Daily queries include invoice questions, account payments, retention and handling difficult customers. I have become one of the highest performers against our KPI's within the team and have become a Loyalty Expert which involves training new starters. Following a Corporate customers change in requirements I redesigned their invoice and billing process, this also involved writing up training guides to allow training for other members of the team. This change resulted in the customer being able to settle their invoice on time. Consistently overachieved against KPI’s including average handle time, average after call work, average contacts per day.Voted “The One To Watch” 2015 by my colleagues.Voted "Most Supportive Colleague" 2016 by my colleagues.

Exeter, United Kingdom

As a Customer Service Representative I assisted customer with general finance queries and cash transactions. I was also targeted for referrals to branch advisors, mortgage advisors and financial planning managers.

My role as a Customer Service Advisor involved cash transactions, general account queries and referrals and recommendations to financial planners and mortgage advisors.

- Ensuring the satisfaction of passengers by answering questions and offering them assistance.- Training, knowledge and confidence to effectively deal with any security/emergency situations if needed.- Greet and welcome passengers on board and provide assistance.- Attend pre-flight briefing and carry out pre-flight duties including ensuring the aircraft is clean and tidy, checking that all required refreshments are on board including special dietary requests and first aid equipment is checked and replenished where necessary.- Inform all passengers of the aircraft safety procedures.- Complete all necessary paperwork such as stock control, logging of any faults, incidents or problems which may have occurred during the flight.

Education record

Level 3 Leadership and Management Programme

Travel And Tourism & Geography, Travel And Tourism & Geography

Gcse'S