Candice Needham Email & Phone Number

• Monitor and oversee the YBA Kanoo Transformation Program.• Establish the YBAK Project Management Office including policies and processes in alignment with Project Management Institute (PMI) quality standards and company requirements.• Design and implement group and business unit specific project reporting.• Serve on the executive management team providing information needed to assess and decide on transformation activities and projects potential value, impact, and strategic alignment.• Manage program risks and report quarterly update to holding board executive committee and strategic business units, maintain close contact with all senior stakeholders.• Manage PMO business project managers.• Deliver transformation groupwide communications.• Manage the operational running and continuous improvement of the PMO, including best practices and any required recruitment and subsequent skills development activities based on business requirements. • Exercise rigorous change control and guard against scope creep.• Develop, implement, and govern program management processes, dashboards, templates, policies, and metrics. • Coordinate project deliverables with Project Managers in a direct and indirect reporting structure.• Set annual performance targets for direct reports and conduct performance reviews.• Support the Group CEO on all strategic initiatives. • Support the Group CEO as board secretary and manage all board committee affairs.

Bahrain

• Support Group CEO to manage 6 divisions and a shared service function.• Support Group Chairman as board secretary for all holding board and investment committee requirements. • Executive committee secretary for 7 Executive Committees, including implementing processes to increase ExCom efficiency and approval processes.• Project manager on several strategic projects, including complex stakeholder management.• Creation of all reporting required to group shareholders, including holding company board presentations and other ad-hoc as required.• Support the Group CEO to manage the Shared Services Function, acting as the coordinator between each function and the group CEOs office, monitoring and reporting progress against agreed deliverables.

Bahrain

• Support Divisional CEO to develop the divisions three-year transformational business plan, ensuring delivery and execution through the facilitation of monthly divisional and functional reviews, measuring success against the actions and reporting progress to senior management.• Creation of all ad-hoc reporting required to group shareholders, including drafting presentations in a timely, creative, and professional manner, in line with brand guidelines.• Perform executive secretary function for divisional board. • Support Divisional CEO in his business development function by working with the business unit general managers to identify key stakeholders and create a communications schedule, aimed at re-establishing the link with the group’s customer base and supporting divisional strategic objectives.• Focal point for all communications related initiatives, interacting between the divisional and group function to ensure all business requirements are delivered as per expectation, within agreed budget parameters and on time. • Implementation of CRM system across the division - project execution lead, working closely with vendor and business to implement the project successfully. • Creation of specific targeted presentations aimed at customers and principals as required for business reviews or to support new initiatives.• Implement customer satisfaction measurement initiatives across the business units aimed at increasing customer retention rate.• Implement an internal innovation awards scheme aimed at fostering innovation.

Bahrain

• Manage all Group CEO projects, internal and external communication. • Work with management team to create all shareholder communication. • Work with Group CEO and his management team to build market presence and engage key partners. • Identification, tracking and reporting of all critical business activities across the Group.• Manage the Group CEO office including other assistants across the management team and two direct reports.• EA duties including diary, email, expense, and travel management.

Bahrain

• Plan and execute all internal and external communications projects Including the largest corporate social responsibility project, within the Middle East and Africa region, at the time. • Internal comms content on the website and intranet for the Middle East and Africa region. • Operational support to the Head of Corporate Communications Team including managing all budget control, invoicing, scheduling, and planning for the department.• Work with HR to deliver brand value and awareness projects for the Middle East and Africa region.

vendor management, candidate selection and on boarding. • Manage the firm graduate program from program design, vendor selection and management, program marketing, graduate selection and ongoing assessment, program logistics and graduation into the business. • Group and individual coaching sessions with all existing graduates around personal brand awareness. • Design and implementation of a firm wide performance management system, targeted at both employee and management level aimed at closely linking individual performance to firm business objectives, increasing productivity, and building individual skill sets.• Induction and on-boarding of all new employees across all global offices.• Content management and distribution of all internal communications for global offices• Planning and management of all staff internal communications and management strategy events

Durban Area, South Africa

Bahrain

Bahrain

London, Uk

London Uk

• Manage the training & competency framework within the Group Protection area for 250 people including the budget, within a regulated financial services environment.• Manage up to 30 workplace trainers.• Project Management aimed at increasing productivity and profitability.• Plan all training to cover all skills and meet department objectives.• Deliver soft skills training.• Designing and delivering training material that is up to date with current training methodologies, in line with current FCA guidelines and meets demanding business deadlines.• Managing process reviews ensuring that all processes are efficient and increase profitability.• Monitoring competency via quality assurance whilst maintaining all necessary records and delivering useful, succinct management information.• Implemented and delivered a training strategy to allow a department of 200 people to be successfully relocated from London to Cardiff within a strict deadline.

• Negotiating premiums and policy terms with brokers whilst looking to achieve maximum profit and standards for L&G.• Relationship building with brokers and individual customers. Liaising with individual policy holders ensuring the highest customer service levels are upheld. • Administering policies from inception to claim stage addressing any issues that may arise along the way.

Master Of Business Administration - Mba, Business Administration And Management, General

Leading Strategic Projects, Project Management

Project Management Professional & Certified Associate In Project Management

Claritas Investment Certificate

Advanced Diploma In Human Rescources Development, Human Resources Development

Activities and Societies: Advanced HR Development

Certificate In Training Practice, Learning And Development, Merit

Activities and Societies: Certificate in Training Practice Successful completion of the certificate means the following learning.

Matric