Candice O. Email and Phone Number
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Candice O. personal email
Candice O. phone numbers
With a solid foundation in vendor management and proficiency in both Agile and Waterfall methodologies, my work at HealthVantics has been pivotal in advancing healthcare information systems. The team and I focus on delivering projects that not only enhance patient care but also streamline operational efficiency, ensuring that each solution adheres to the stringent standards of healthcare regulations.At the core of my professional journey lies a commitment to fostering seamless data integration across platforms, a mission I embraced during my tenure as a Technical Product/Project Manager at Rochester RHIO. This role honed my ability to manage stakeholder relationships effectively and to engage community partners with the goal of achieving a collaborative and inclusive healthcare IT landscape.
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Product Project ManagerHealthvantics Apr 2021 - PresentRochester, Us
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Regional Account ManagerRochester Rhio Apr 2017 - Dec 2021Rochester, Ny, Us• Responsible for carrying out RHIO's mission and vision to community partners, participants and stakeholders• Relationship management, training and support for accounts, engaging new business partners and participation in community events• Organize, manage, and present both small and large group presentations and events• Works as a team through collaboration and participation in team activities• Identifies and understands customers while reacting quickly and accurately to their needs while simultaneously separating and prioritizing critical issues from those of less importance• Educates and trains customers on RHIO services, policies, and procedures• Manages sensitive information with a high degree of integrity and confidentiality. Responsible for consistent application of regulatory and accreditation standards and protocols when communicating with customers -
Advocacy AssociateExcellus Bcbs Jan 2015 - Apr 2017Rochester, New York, Us• Responsible for working grievances and appeals• Assesse and determine the correct course of action for assigned cases• Effectively research issues, gather necessary corporate policies, medical records, contracts and/or reference materials in order to evaluate if any additional information is necessary to make a decision• Render decisions, within reasonable latitude, given the circumstances of the case, and follow regulated requirements for case reviews and at times facilitates the case decision made by Legal• Provide written and/or oral responses to all cases/inquiries in appropriate business formats ensuring that the decision is communicated clearly and at the appropriate reading level to the customer• Ensures cases are worked within all regulated time frames -
Advocacy AssociateUnivera Healthcare Dec 2014 - Apr 2016Buffalo, Ny, Us• Responsible for working grievances and appeals• Assesse and determine the correct course of action for assigned cases• Effectively research issues, gather necessary corporate policies, medical records, contracts and/or reference materials in order to evaluate if any additional information is necessary to make a decision• Render decisions, within reasonable latitude, given the circumstances of the case, and follow regulated requirements for case reviews and at times facilitates the case decision made by Legal• Provide written and/or oral responses to all cases/inquiries in appropriate business formats ensuring that the decision is communicated clearly and at the appropriate reading level to the customer• Ensures cases are worked within all regulated time frames -
Customer Service AdvocateUnivera Healthcare Jun 2013 - Jan 2015Buffalo, Ny, Us• Nominated HEART employee of the month • Research, interpret and respond to inquiries from internal and external customers, business partners and special groups concerning products, services and policies in accordance with legislative requirements • Assist current members with completing new applications, recertification procedures, benefit, contract, eligibility and claim inquiries in accordance with NYS DOH guidelines • Maintains high regard for member privacy in accordance with HIPAA regulations • Maintains accurate and up-to-date knowledge of all State Government Programs & Individual Market products, and health care reform regulations while communicating to prospective and current members in a clear and concise manner
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Medical Records/BillingAnthony L. Jordan Health Corporation Jan 2009 - Jan 2011Rochester, Ny, Us• Complied with HIPAA regulations when converting and organizing confidential patient files into paperless database in a timely matter • Performed efficient data entry and various clerical functions• Greeted patients on the phone while transferring calls to ensure excellent customer service • Assisted billing department by creating budget sheet using Excel
Candice O. Skills
Candice O. Education Details
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University At BuffaloHuman Resource -
Finger Lakes Community CollegeGeneral
Frequently Asked Questions about Candice O.
What company does Candice O. work for?
Candice O. works for Healthvantics
What is Candice O.'s role at the current company?
Candice O.'s current role is Project Manager at HealthVantics | Leading Agile Project Development.
What is Candice O.'s email address?
Candice O.'s email address is ca****@****hio.org
What is Candice O.'s direct phone number?
Candice O.'s direct phone number is +49 6227 7*****
What schools did Candice O. attend?
Candice O. attended University At Buffalo, Finger Lakes Community College.
What are some of Candice O.'s interests?
Candice O. has interest in Children, Economic Empowerment, Civil Rights And Social Action, Education, Disaster And Humanitarian Relief, Health.
What skills is Candice O. known for?
Candice O. has skills like Data Entry, Customer Service, Powerpoint, Microsoft Office, Customer Satisfaction, Sales, Microsoft Word, Healthcare, Microsoft Excel, Access, Teamwork, Call Centers.
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